Glossary

A

Advanced Roadmaps: A feature within Jira that provides visualization and planning capabilities for managing multiple projects and teams, allowing for tracking progress and dependencies.

Agile: A project management methodology that emphasizes iterative development, collaboration, and flexibility, often implemented using tools like Jira.

Agile at Scale: Agile at Scale applies agile methods like Scrum or Kanban across entire organizations, aiming to preserve agility while managing the complexities of coordinating multiple teams.

Agile Specialized: Is an Atlassian specialized partner focused on implementing and enhancing Agile methodologies using tools like Jira Software, Jira Align, and Confluence.

Asset Management: Asset management oversees the tracking, maintenance, and lifecycle of assets, including physical and digital assets. Atlassian offers tools that can support various aspects of asset management.

Atlassian: A software company known for its collaboration and productivity tools designed for software development and project management.

Atlassian Access: A security and identity management solution for Atlassian cloud products, offering enterprise features like single sign-on (SSO), multi-factor authentication (MFA), user provisioning, and audit logging.

Atlassian Beacon: A security tool for monitoring and alerting on potential risks in Atlassian cloud products, identifying suspicious activity and enhancing security across Jira, Confluence, and Bitbucket.

Atlassian Cloud Calculator: A tool for estimating costs associated with Atlassian cloud products, like Jira, Confluence, and Bitbucket, based on factors such as user count, product tier, and add-ons.

Atlassian Compass: A developer-focused tool designed to improve collaboration and streamline software development across distributed teams.

Atlassian Focus: An enterprise strategy and planning solution that helps leaders align goals, work, teams, and resources with their organization’s strategic priorities.

Atlassian Guard: A subscription service for Atlassian organizations that offers tools for user management, security, data loss prevention, and threat detection.

Atlassian Halp: A tool designed for managing and automating IT service requests and support tickets within teams.

Atlassian Intelligence: An AI feature that enhances user experience in Atlassian products by providing smart suggestions, automating repetitive tasks, and offering insights from data analysis.

Atlassian Marketplace: An online store where users can find, purchase, and install apps, plugins, and integrations to enhance their Atlassian products.

AWS GovCloud: is a secure cloud environment by Amazon Web Services designed for U.S. government agencies, offering computing, storage, and database services while ensuring regulatory compliance and data security for sensitive workloads in sectors like healthcare and education.

B

Backlog: A list of tasks or features that are prioritized for development in Jira or similar tools. It helps teams plan their work and manage their workflow.

Bamboo: A continuous integration and deployment tool that automates the release management process, allowing teams to build, test, and deploy code faster.

Bitbucket: A Git repository management tool that provides source code hosting, version control, and collaboration features for software development teams.

C

Capacity planning: Is the process of determining the optimal production capacity an organization needs to meet demand for its products or services. It involves assessing resources, predicting future demand, and making decisions about scaling operations and investments to efficiently achieve goals.

Change Management: Is a systematic approach to managing transitions in an organization’s goals, processes, or technologies. It involves planning, implementing, and monitoring changes to reduce resistance and enhance stakeholder engagement.

Cloud: Refers to Atlassian’s hosted solutions, where the software and data are stored on Atlassian’s servers, allowing for easier collaboration and accessibility.

Cloud Migration: Is the process of transferring data, projects, and configurations from self-hosted Atlassian products, such as Jira, Confluence, or Bitbucket, to Atlassian’s cloud environment.

Cloud Specialized: Refers to an Atlassian partner that has demonstrated expertise in deploying, managing, and optimizing Atlassian cloud products.

Compliance: Refers to the adherence to laws, regulations, standards, and internal policies that govern an organization’s operations.

Confluence: A collaboration platform that allows teams to create, share, and collaborate on documents, meeting notes, and project plans in a centralized workspace.

D

Data Center: Atlassian’s self-managed deployment option that provides high availability, scalability, and performance for organizations requiring greater control over their software.

DevOps: A set of practices that combines software development (Dev) and IT operations (Ops) to shorten the development lifecycle and improve the delivery of applications.

DevSecOps: An extension of DevOps that integrates security practices throughout the software development lifecycle (SDLC).

E

EOL (End of Life): Acronym for a product or service that is no longer supported or developed.

ESM (Enterprise Service Management): The application of service management principles and practices across the entire organization, beyond IT, to improve service delivery and efficiency.

Enterprise Cloud: Refers to cloud computing solutions specifically designed to meet the needs of large organizations, offering scalable resources and services that support complex operations, security, and compliance requirements.

Epic: A large body of work in Jira that can be broken down into smaller tasks or user stories, representing a significant feature or initiative.

F

FedRAMP: Is a U.S. government program that standardizes the approach to security assessment, authorization, and continuous monitoring for cloud products and services used by federal agencies.

G

GCC: Government Community Cloud is a cloud computing solution tailored for U.S. government agencies, offering a secure and compliant environment for managing sensitive data and applications while adhering to federal regulations and security standards.

GCC High: Government Community Cloud High, a specialized cloud environment designed for U.S. government agencies and contractors handling highly sensitive data.

H

HIPAA: Health Insurance Portability and Accountability Act is a U.S. law that establishes standards for protecting the privacy and security of patients’ health information. It aims to safeguard sensitive medical records, ensure health insurance portability when individuals change jobs, and standardize electronic healthcare transactions

I

Incident Management: Is the process of identifying, responding to, managing, and resolving disruptions to normal operations within an organization, aiming to restore services quickly while minimizing impact on business operations and maintaining service quality.

Integration: The process of connecting Atlassian tools with other software applications to enhance functionality and improve workflows.

ITSM (IT Service Management): A set of practices for designing, delivering, managing, and improving the way IT is used within an organization.

ITSM Specialized: Is an Atlassian partner that has demonstrated expertise in implementing and optimizing IT Service Management (ITSM) solutions using Atlassian products, particularly Jira Service Management.

J

Jira: A popular project management tool used for issue tracking, agile project management, and bug tracking. It helps teams plan, track, and manage software development projects.

Jira Align: A tool designed to help enterprises align their strategy with execution, providing visibility and insights across teams and projects.

Jira Service Management: A service desk tool that provides IT teams with a platform to manage service requests, incidents, problems, and changes with an emphasis on ITIL best practices.

Jira Software: Is a project management and issue tracking tool for agile development teams, featuring Agile Boards for Scrum and Kanban, issue tracking for tasks and bugs, customizable workflows, and reporting for project performance.

Jira Work Management: A project management tool designed for business teams to manage their work with a focus on simplicity and flexibility.

K

Kanban: A visual workflow management method that helps teams visualize their work, limit work in progress, and maximize efficiency.

Knowledge Management: Is the systematic process of capturing, sharing, and effectively using knowledge within an organization to improve decision-making, foster innovation, and enhance productivity

L

Loom: Is a video messaging and screen recording tool that enables users to create and share videos easily.

M

Migration: Refers to the process of moving applications and data from self-hosted Atlassian products (like Jira Software, Confluence, Bitbucket, etc.) to Atlassian’s cloud offerings

P

Portfolio Management: Is the process of managing a collection of investments, projects, or initiatives to align with an organization’s strategic goals.

Plugin/Add-on: Extensions that add new features and capabilities to Atlassian products, available from the Atlassian Marketplace.

Premium Plan: It offers enhanced features over standard versions, including advanced tools, increased storage, better support, added security, improved integrations, and team management options. It is tailored for larger teams needing robust project management capabilities.

Problem Management: In ITSM is a systematic approach to identifying and resolving the root causes of incidents to prevent recurrence.

R

Resource Management: Is the process of planning, allocating, and overseeing resources—such as personnel, equipment, materials, and finances—to ensure their efficient and effective use in achieving project goals and organizational objectives.

Rovo: An Atlassian product that provides a platform for managing and integrating work across teams, promoting collaboration and alignment.

S

Service Catalog: Is a comprehensive list of all available services offered by an organization, typically within an IT service management (ITSM) framework. It serves as a central repository for users to understand and request services.

Service Desk: A Service Desk is a centralized contact point in an organization that offers support and assistance for IT services and issues, facilitating communication between users and the IT department within the IT service management (ITSM) framework.

Scrum: An Agile framework that divides projects into small, manageable pieces called sprints, allowing teams to deliver increments of the project regularly.

Sprints: Time-boxed iterations in Scrum where a set amount of work is completed, typically lasting two to four weeks.

Statuspage: A communication tool that helps organizations communicate the status of their services to customers, providing real-time updates during incidents and outages.

Standard Plan: Is a subscription tier for cloud products like Jira Software, Confluence, and Trello, It is designed for teams needing basic tools without the advanced features of higher-tier plans, suitable for organizations with moderate complexity.

U

User Story: A short description of a feature from the perspective of the end user, used to capture requirements in Agile development.

W

Workflow: A set of processes and transitions that define how issues move through different stages in Jira, reflecting the team’s processes.