Customizable Workflows

Speed up your deployments with customizable Jira Serve Desk workflows based on ITIL best practices.

Error/Issue Notifications 

Solve issues and errors faster.  Automatically send notification of certain events the right team members throughout the lifecycle of an issue. 

Self-Service Portal 

Allow your employees to find the answers to common questions using Jira Service Desk’s self-service portal.  They can search the knowledge base for relevant articles to find answers themselves, or easily submit requests when they need more help.  

Service Level Agreements

Keep track of deadlines by setting up SLA policies based on elapsed time or request categories.  Assign priorities to resolve the most important requests first and prevent SLA breaches by automatically notifying the right team members based on predefined rules. 

Change Approval 

Configure different types of change approvals consistent with procedures established by your change-advisory board (CAB).

Asset Tracking 

Rapid Releases 

Upon approval of a change in Jira Service Desk, a linked issue is automatically created in the developer’s backlog in Jira to quickly push a fix through.  

Integrate External Applications

Integrate Jira Service Desk with hundreds of best of breed workflow, asset management, monitoring and collaboration tools.

Incident Alerts/Automation 

Resolve incidents quickly by automatically routing alerts to the right people as defined by on-call schedules across multiple teams.  

SAML single sign-on (SSO)

SAML single sign-on allows users to securely access Atlassian platforms from the same account for efficiency and robust automation while protecting your account access. 

Active Directory sync

Seamlessly integrate Jira Software with external directories or databases to securely track and store your data, in one place. 

Enforced 2FA

Maintain secure access with two-factor authentication, preventing unwanted leaks of data and automated security. 

Unified User Management 

Manage your team hierarchy realistically with explicitly set user visibility and functionality, in order to control strict access to relevant information

Security integrations (CASB)

With high compliance capabilities at its core, Jira software provides a framework for automated security management across many industries

Streamlined, Consistent Procedures

Centralized functionality remains consistent across all Atlassian products, helping you to seamlessly integrate platforms that work together to help teams reach success by working smarter, not harder. 

Templates 

Confluence templates provide the perfect starting place for your documentation, allowing out of the box or custom-built templates to meet the exact needs for every team. 

Historic Version Records 

Disaster recovery is just a click away, Confluence saves previous document history allowing users to revert back to older document versions when inconsistencies or errors arise. Confluence helps your team prevent the spiral of inaccuracies, helping to keep work consistent and accountable. 

Increased Communication/Commentary

Confluence provides transparent communication in order to keep users updated and informed throughout workflows, letting team members collaborate with efficiency and increased communication throughout each document. 

Explicitly Set Acces Permissions

Confluence supports your hierarchies on and offline with explicitly set visibility and functionality for each unique user. This helps prevent potential inaccuracies, keeping users focused on the information needed for their exact tasks. 

Organize Files 

Maintain detailed records and documentation based on your preferred categorization, in one place. Access and store documents in one secure platform within the exact categories you define. 

Security at the Core 

Confluences provides the framework to maintain security measures, even as you scale. You can maintain peace of mind knowing your information is secure within trusted Atlassian framework that Confluence builds from. 

Built-in CI/CD

With built-in continued delivery, Bitbucket allows teams to build, test, and deploy without the delay, treating configuration as code to expedite progress. 

Track/Preview Deployments

In Bitbucket, users can track their deployments and deployment environments, gaining availability over code changes while also assigning specific users to deploy or manage the specific code. 

Ease of Implementation 

All Atlassian deployments are built with the user at the center, making Bitbucket incredibly intuitive within the implementation. Provide the tools that your teams want to use, without the usual hassle and frustration of the implementation process. 

Seamless Jira Integration 

Easily import Jira specific issues within Bitbucket to maintain consistency and visibility across all workflows, helping to maintain the organization of projects as well as accountability of users. 

Custom Configuration

Bitbucket can fit the needs of many teams, directly out of the box or through the use of custom configuration. Easily manipulate functionality and process to match the needs of your team, to help your users work smarter, not harder.  

External App integrations 

Bitbucket easily integrates with many external applications, inside and out of native Atlassian products like Jira or Trello. Connect all of your team members and departments using integrations with your favorite platforms, like as Slack or Mircrofort teams, to keep all users informed. 

Map Pipeline Structures

Bitbucket Pipelines allow users to automatically build, test, and deploy code based on previous configuration files stores within the platform. This provides an expedited start to progress, maximizing the effectiveness of your resources. 

SAML single sign-on (SSO)

Access prioritizes security measures across all platforms, allowing user’s credentials to be transferred seamlessly as users jump between Atlassian platforms with ease. 

Active Directory sync

Seamlessly integrate your native Active Directory, like Okra, OneLogin, Azure, and more, to holistically manage your current process, in one robust platform. 

Enforced 2FA

Access maintains secure connections to your platforms while monitoring and preventing external actors from gaining access through the use of highly enforced two-factor authentication.

Unified User Management 

Manage administration with efficiency through the use of Access’ unified user management, allowing you to explicitly set preferences across all platforms, saving you time while maintaining strict control and visibility of user accounts. 

Security integrations (CASB)

Access allows automatic monitoring of security threats through the use of Cloud Access Security Blockers, systematically enforcing security protocols and strict user access, helping you to stop potential hackers in their tracks without lifting a finger. 

Streamlined, Consistent Procedures

Access maintains unity and cohesion across teams, using uniform functionality and procedures across your favorite platforms in order to help your teams visualize and track progress, no matter where work is being performed. 

Maintained Audit Log 

Access supports current projects while maintaining secure logs and records of previously completed tasks through the use of an automated Audit Log, arranged within your exact preferences for the organization. 

Organization Insights 

Track the adoption of your teams’ Atlassian products and security procedures with organization-wide insights, automatically tracking across all of your favorite Atlassian platforms into easily digestible reports and graphics.