Atlassian Server End of Support is Here. Are You Ready?

Posted on 02.13.2024
Written by Ross Marks

On Thursday, February 15, 2024, Atlassian’s Server products will no longer be supported. This means Atlassian and Marketplace partners will no longer provide technical support for any issues, security updates, or bug fixes for Server.

If you are still on Atlassian Server licensing and have not yet developed a plan to move away from it, Oxalis can help guide your decision. At Oxalis, we see this as a great opportunity for our customers to make a calculated transition to dynamic solutions that work for their data management and collaboration strategy. Whether it’s moving to Atlassian Cloud or Data Center, there are numerous options for addressing compliance needs or regulations.

What End of Support Means

After 12:00 a.m. PST on February 15, 2024, Atlassian and Marketplace Partners will no longer provide technical support for any issues, security updates, or bug fixes for critical vulnerabilities. Regular security updates help protect your business from threats and vulnerabilities, so we recommend moving to Atlassian’s Cloud or Data Center products to ensure you continue to receive the critical support and services you need.

This transition applies to the following Atlassian Server products:

  • Jira Software Server
  • Jira Core Server
  • Jira Service Management Server
  • Confluence Server
  • Bitbucket Server
  • Crowd Server
  • Bamboo Server
  • Atlassian-built Server applications

Risks of Remaining on Server Products

Remaining on Server products after February 15, 2024 poses several risks, and you should act now to mitigate them.

  1. Increased vulnerability to security threats: Organizations that choose to remain on Server products will be at a higher risk of security threats, such as data breaches and cyberattacks. This is because security patches and updates will no longer be provided, leaving servers exposed to vulnerabilities.
  2. Lack of compliance with industry standards: Organizations that continue to run unsupported software may fall out of compliance with industry standards and regulations, such as PCI DSS and HIPAA. This can result in legal penalties, fines, and reputational damage.
  3. Limited scalability and flexibility: Server products have limited scalability and flexibility, making it difficult for businesses to adapt to changing business needs and growth. This can result in reduced productivity and competitiveness.
  4. Reduced reliability and performance: Server products will no longer receive updates and patches, and server performance and reliability may decline over time. This could lead to downtime and business disruption, detrimentally affecting productivity and revenue.
  5. Limited support and services: Organizations that remain on Server products after the end of support period will have support limited to Cloud migrations or DC upgrades, making it difficult to resolve server issues and get help when needed. This can result in longer downtime and increased business disruption.

How Did Atlassian Get Here?

Atlassian has been preparing for this major transition since 2020. Oxalis has been helping organizations define and execute their migration strategies in preparation for this milestone. 

Atlassian Server EOL
  1. October 16, 2020: Atlassian announces Server-licensed products to be phased out
  2. February 2, 2021: Atlassian stops the sale of new Server licenses
  3. February 15, 2022: Atlassian stops tier upgrades and downgrades for Server licenses
  4. February 15, 2023: Atlassian stops the sale of new Server apps
  5. February 15, 2024: Support for Server ends
Atlassian Cloud Migration Playbook | Atlassian Migration Services

The Methodology

As Atlassian cloud migration advisors, Oxalis’s unique expertise ensures Atlassian Cloud Migration success.

The Atlassian Cloud Migration Playbook, written for any company that needs to migrate from Atlassian Server or Data Center to the Cloud.

It covers the entire migration process from pre-planning to testing to executing the migration.

What Should you Do?

Organizations still using Server licenses have two options to continue using the Atlassian products in a supported manner:

  1. Migrate to Cloud: Operate more efficiently and focus on innovation with seamless collaboration, better integrations, and native automation.
  2. Upgrade to Data Center: Maintain self-managed environments with security controls, performance at scale, and flexible infrastructure choices.

This decision has several organization-specific deciding factors. Contact us to talk to an expert who can help you make the decision that’s best for you.

Benefits of Moving to Atlassian Cloud

Atlassian has invested heavily in their Cloud products, resulting in a best-in-class product offering that enables businesses to work faster, smarter, and stronger.

Atlassian Cloud products bring:

  1. Enhanced security and compliance: By migrating to Atlassian Cloud, organizations can benefit from enhanced security features such as encryption at rest and in transit, automatic updates and patches, and compliance with industry standards like SOC 2 and ISO 27001. This ensures that organizations’ data is always secure, reducing the risk of cyberthreats and data breaches.
  2. Increased scalability and flexibility: Atlassian Cloud offers unlimited scalability, allowing organizations to easily add or remove users, storage, and functionality as needed. With cloud-based solutions, customers can access their data from anywhere, anytime, and on any device, making it easier to collaborate and work remotely.
  3. Continuous innovation and feature updates: No more upgrades! By migrating to Atlassian cloud, organizations can take advantage of new features and updates, released on a regular basis, without having to worry about managing upgrades or downtime. This ensures that they always have access to the latest and greatest features, improving their overall experience and productivity.
  4. Improved reliability and performance: Atlassian Cloud is built on a robust and scalable infrastructure, ensuring high availability and reliability. This means organizations can count on their systems to be up and running when they need them, without worrying about hardware failures or maintenance issues.
  5. Fast and Reliable Support: With Atlassian Cloud, organizations have access to a wide range of support and services, including 24/7 technical support, online help center, and community forums. This ensures that organizations get the help they need, when they need it, reducing the risk of downtime and other issues that can affect their business.

Benefits of Moving to Atlassian Data Center

For many organizations, moving to Atlassian Cloud isn’t feasible due to their compliance or other business requirements. Oxalis has helped many organizations design a cost-optimized Data Center hosting architecture that meets their compliance and performance requirements.

Migrating to Data Center licensing allows for:

  1. Easy Transition: Atlassian has committed to making the transition from Server to Data Center licensing seamless.
  2. Higher Security: Organizations can deploy Data Center products in the hosting solution they prefer. This can include a cloud provider, such as AWS or Azure, as well as on-prem hosting solutions.
  3. Performance and High Availability: Data Center ships with the ability to be used in clustered environments for High Availability, but also in a simple (not clustered) configuration if you do not have this requirement.

Moving to Data Center can also serve as a temporary solution for organizations to ensure they continue to operate on a supported platform as they plan their Cloud migration journey.

Oxalis is Here to Help

As an Atlassian Platinum Solution Partner, Oxalis is here to help organizations plan and execute their migration strategy. We are a Cloud Specialized Partner with proven expertise and experience to lead and execute successful Server-to-Cloud migrations. We also specialize in high-compliance businesses, focusing on deploying compliant Data Center solutions, that meet your compliance, performance, and cost requirements.

We’re the ones you call to get it done the right way, the first time.

Get the conversation started!

Feel free to send us a message in the form below. We’re very approachable and would like to talk more about how we can meet your needs: