The Cherwell Sunset: Your Guide to a Brighter ITSM Dawn

Posted on 04.17.2024
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Written by Mary Sullivan
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For businesses that have relied on Cherwell for years, the EOL news can be unsettling. The thought of migrating to a new platform may conjure images of data chaos, productivity dips, and frustrated users. But fear not! This “Cherwell sunset” doesn’t have to mark the end of efficient service delivery. Instead, it presents a golden opportunity to embrace a brighter ITSM dawn with a future-proof solution.

Enter Jira Service Management (JSM): Your Post-Cherwell Oasis

Jira Service Management, from Atlassian, emerges as a compelling successor to Cherwell. Designed for the modern service desk, JSM offers a robust feature set, intuitive interface, and seamless scalability — all while ensuring a smooth transition for Cherwell veterans.

But how does JSM stack up against Cherwell? What are the key advantages of migrating?

These are just some of the questions we answer in our comprehensive white paper: “A Guide to Jira Service Management for the Cherwell User.” Packed with valuable insights and practical considerations, this guide explores the following:

  • Understanding JSM: This section delves into JSM’s core functionalities, highlighting its similarities to Cherwell. You’ll learn how JSM’s familiar structure, combined with an intuitive interface, minimizes the learning curve for Cherwell users.
  • Beyond Cherwell: JSM’s Advantages: We unveil JSM’s true strengths, showcasing its unmatched capabilities for fostering collaboration, streamlining workflows, and integrating seamlessly with other Atlassian tools. Discover how JSM empowers your organization to break free from the limitations of legacy systems and embrace a truly agile, collaborative ITSM approach.
  • Migration Considerations: We address potential concerns about data migration and user adoption. Learn about proven strategies for minimizing disruption and ensuring your team feels comfortable and empowered in the new JSM environment.
  • The JSM Advantage: Quantifiable Benefits: Facts speak louder than words! This section delves into real-world case studies showcasing successful migrations from Cherwell to JSM. We also summarize the key findings from the Atlassian-commissioned Forrester Total Economic Impact (TEI) report, highlighting the compelling ROI and potential cost savings JSM can bring to your organization.

Why Choose JSM over Other Solutions?

While numerous ITSM platforms exist, JSM stands out for several reasons:

  • Familiar Yet Evolved: JSM’s core functionalities share similarities with Cherwell, ensuring a smooth transition for users. However, JSM goes beyond, offering greater flexibility, customization, and modern integrations, future-proofing your ITSM setup.
  • Built for Collaboration: The modern service desk thrives on seamless collaboration between IT, development, and business teams. JSM fosters a unified environment where everyone can work together efficiently, breaking down silos and accelerating problem resolution.
  • Scalability and Adaptability: Your organization doesn’t operate in a vacuum. JSM’s cloud-based architecture ensures it scales alongside your company’s growth. Whether you’re experiencing rapid expansion or anticipating future growth, JSM adapts to your needs, safeguarding your investment for years to come.

Embrace the Future of ITSM: Download the White Paper Today!

While Cherwell’s EOL may appear daunting, it’s ultimately a catalyst for positive change. By migrating to JSM, you unlock a world of ITSM possibilities:

  • Enhanced Service Delivery: Empower your team to deliver exceptional service faster and more efficiently.
  • Reduced Costs: Streamline processes, automate tasks, and unlock trapped resources, resulting in significant cost savings.
  • Improved User Experience: Cultivate a user-friendly service environment that fosters collaboration and satisfaction for both internal teams and your customers.

Ready to navigate your post-Cherwell journey with confidence? 

Download your free copy of our white paper: “A Guide to Jira Service Management for the Cherwell User.” Packed with valuable insights and practical considerations, this guide equips you with the knowledge and confidence to make a smooth and successful transition to JSM.

Don’t let the Cherwell sunset dim your ITSM future. Embrace the dawn of a brighter era with JSM!

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