Empowering a Nonprofit’s Growth Through Streamlined Operations

The Challenge

A nonprofit organization dedicated to agricultural innovation faced a critical growth bottleneck. Their passionate, but small team was overwhelmed by manual processes across multiple areas: facilities management, HR, security, onboarding, and large-scale event coordination. This unsustainable workload limited their capacity to scale their impactful work. They sought a solution that could integrate their workflows, streamline request management, and maintain their personalized, high-touch service approach.

Oxalis’s Approach

Oxalis conducted a comprehensive six-month discovery process, including on-site observations, email analysis, and in-depth interviews. This deep dive revealed inefficiencies and opportunities to alleviate the team’s administrative burden.

Oxalis then developed and presented multiple demo solutions, mapping the organization’s existing processes onto a tailored system. A unified Atlassian environment, leveraging Jira Service Management (JSM) and Confluence, was identified as the ideal fit.

To ensure a seamless transition, Oxalis implemented self-service documentation and rigorously tested the new system. Critically, they provided hands-on, instructor-led training to the HR and Operations teams, fostering successful adoption of the new tools.

“Oxalis successfully eliminated administrative tasks for our Senior Operations Manager, resulting in a remarkable time savings of over 10 hours per week. This significant reduction in workload empowered her to fully dedicate her attention and expertise to her core responsibilities.”

The Outcome

The nonprofit achieved a transformative shift in operational efficiency:

• Unified Operations: The integrated Atlassian system streamlined workflows for both HR and Operations teams.
  
• Enhanced Responsiveness: Request management was significantly improved, saving valuable time and boosting overall productivity.
  
• Scalable Support: The organization could now provide robust internal support while maintaining a fast, user-friendly experience.
  
• Data-Driven Growth: By eliminating data silos and manual processes, the organization gained a solid foundation for future expansion and team growth.
  
• Strategic Focus: Freed from operational headaches, the nonprofit’s team could redirect their energy towards mission-critical initiatives.

Oxalis’s change management expertise not only solved immediate challenges but also empowered the nonprofit to strategically plan for long-term success. By embracing efficient systems and processes, the organization is now better positioned to drive positive change in the agricultural sector.