Challenge
The client’s teams were struggling to manage work and keep up with service requests across various projects and teams.
The results led to difficulties managing operations and prompting a request for additional user licenses. This circumstance has created a challenging scenario for upper management to gain insight into service-related issues costing valuable time.
Our Approach
After conducting interviews with the client’s teams, Oxalis gained an understanding of the current scenario and began developing a strategy for how they desired their system to operate. Next, utilizing this information, we were able to design a new Jira Service Management (JSM) organizational structure that was better aligned with both their team and end-user teams.
Then after the system was designed, we successfully implemented the system for their teams and created their desired forms and needed reports. Next, our team migrated their data from their old infrastructure to the new while also preserving data history and vital knowledge base information.
Finally, we worked with the client’s team on change management and training through their new structure which connected all their users, developers in one easy to utilize ecosystem. Learn more about our Enterprise Services.
Services Provided
- Change Management
- Transition Management
- Request Management
- Training
- Project Management
- Data Migration
Atlassian Toolset
- Jira Service Management
The Outcome
Through Oxalis’s strategies, the client was able to decrease their Jira Service Management instances, resulting in significant cost savings and improved service management operations.
The implementation of Jira Service Management and customized features allowed for appropriate routing of work requests, leading to faster resolutions and better customer satisfaction. Additionally, the client was able to improve their operational management, gain greater visibility into service-related issues, and enhance tracking.
Achieve Easy Work Management with Oxalis & Atlassian
Work management with Oxalis & Atlassian is made easy with its intuitive interfaces, powerful integrations, and a wide range of customization options, making it an ideal solution for teams of any size or industry. With the help of tools like Jira, Confluence, Trello, and Bitbucket, Oxalis provides end-to-end solutions for project and work management, from ideation to deployment.
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