For years, AI felt like something just over the horizon—an exciting concept, but not part of the everyday reality of how work got done. That’s changed.

Today, AI is moving from buzzword to trusted teammate—and nowhere is this transformation clearer than with Atlassian’s latest innovation: Rovo.

Built on the Atlassian Cloud Platform and powered by the Teamwork Graph, Rovo represents a major leap forward: a practical, powerful way to reduce friction, personalize experiences, and support knowledge workers across every corner of the enterprise.

Let’s take a closer look at what Rovo is, how it works, and what it means for organizations ready to rethink the way teams collaborate and deliver value.

What Is Rovo?

At its core, Rovo is Atlassian’s new AI-powered teammate designed to seamlessly assist across the Atlassian ecosystem—and beyond.

Rather than existing as a standalone chatbot or siloed tool, Rovo is embedded into the flow of work, proactively helping teams:

  • Find information faster across Jira, Confluence, Slack, third-party apps, and more
  • Summarize updates, decisions, and content in real time
  • Draft and recommend responses for tickets, documents, and updates
  • Surface relevant goals, projects, and people based on what users are working on
  • Automate routine tasks and information retrieval

Because Rovo is built on the Teamwork Graph, it understands the relationships between people, work, knowledge, and goals—meaning its suggestions are context-aware, relevant, and personalized.

This isn’t just AI “assistance”—it’s AI partnership.

How Rovo Reduces Friction and Empowers Teams

Every organization deals with friction: manual tasks, information silos, and duplicated effort that slow down progress. Rovo directly addresses these pain points by:

1. Accelerating Knowledge Discovery

  • Instantly finds the right documentation, project updates, or subject matter experts
  • Searches across all connected systems, not just within individual apps
  • Personalizes results based on a user’s role, team, and current work

Example: A new employee needs to find onboarding resources for a client project. Instead of navigating multiple platforms, Rovo surfaces the relevant Jira tickets, Confluence pages, and even Slack discussions—all in a single query.

2. Enhancing Personalization and Focus

  • Delivers tailored recommendations in Atlassian Home
  • Suggests next steps, recent updates, or related work items without requiring a manual search
  • Helps users stay aligned to goals and upcoming deadlines

Example: A project manager logs into Jira. Rovo highlights an upcoming deadline, shows related dependencies that might impact the timeline, and recommends a team member who can assist—all before the PM even clicks into the project dashboard.

3. Supporting Smarter Service and Operations

  • Assists service desk agents by suggesting knowledge base articles and resolution steps
  • Summarizes support tickets and escalations for faster handoffs
  • Automates low-level requests through virtual agents

Example: A support team using Jira Service Management sees a spike in password reset requests. Rovo automatically recommends a workflow to auto-respond with troubleshooting steps—saving time and improving SLA performance.

What Rovo Means for Your Organization

Integrating Rovo into your System of Work creates tangible, strategic advantages:

  • Faster response times and reduced time-to-resolution
  • More empowered employees who can self-serve information and resources
  • Increased productivity as manual busywork is automated
  • Better decision-making through smarter, context-aware recommendations
  • Higher employee satisfaction as teams spend more time on impactful, meaningful work

In short, Rovo helps turn information overload into focused action—and transforms AI from an abstract concept into a true member of the team.

How Oxalis Helps You Harness the Power of Rovo

At Oxalis, we believe that technology only unlocks its full potential when it’s thoughtfully integrated into people’s real workflows and needs.

When it comes to Rovo, we help organizations:

  • Configure Rovo agents tailored to their teams and priorities
  • Connect Rovo to both Atlassian tools and third-party platforms via the Teamwork Graph
  • Design knowledge management strategies that maximize AI assistance
  • Train employees to embrace AI as a trusted partner, not a disruption
  • Continuously optimize Rovo’s capabilities to drive long-term value

Whether you’re streamlining service management, scaling agile delivery, or building a knowledge-driven organization, Oxalis helps you put Rovo—and AI-powered collaboration—at the heart of your System of Work.

Ready to meet your newest teammate?

Contact Oxalis to learn how we can help your organization unlock the full potential of Rovo and the Atlassian System of Work.

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