Rovo from Atlassian: AI That Understands How Teams Really Work

For years, AI felt like something just over the horizon—an exciting concept, but not part of the everyday reality of how work got done. That’s changed.

Today, AI is moving from buzzword to trusted teammate—and nowhere is this transformation clearer than with Atlassian’s latest innovation: Rovo.

Built on the Atlassian Cloud Platform and powered by the Teamwork Graph, Rovo represents a major leap forward: a practical, powerful way to reduce friction, personalize experiences, and support knowledge workers across every corner of the enterprise.

Let’s take a closer look at what Rovo is, how it works, and what it means for organizations ready to rethink the way teams collaborate and deliver value.

What Is Rovo?

At its core, Rovo is Atlassian’s new AI-powered teammate designed to seamlessly assist across the Atlassian ecosystem—and beyond.

Rather than existing as a standalone chatbot or siloed tool, Rovo is embedded into the flow of work, proactively helping teams:

Find information faster across Jira, Confluence, Slack, third-party apps, and more
Summarize updates, decisions, and content in real time
Draft and recommend responses for tickets, documents, and updates
Surface relevant goals, projects, and people based on what users are working on
Automate routine tasks and information retrieval

Because Rovo is built on the Teamwork Graph, it understands the relationships between people, work, knowledge, and goals—meaning its suggestions are context-aware, relevant, and personalized.

This isn’t just AI “assistance”—it’s AI partnership.

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How Rovo Reduces Friction and Empowers Teams

Every organization deals with friction: manual tasks, information silos, and duplicated effort that slow down progress. Rovo directly addresses these pain points by:

1. Accelerating Knowledge Discovery

Instantly finds the right documentation, project updates, or subject matter experts
Searches across all connected systems, not just within individual apps
Personalizes results based on a user’s role, team, and current work

Example: A new employee needs to find onboarding resources for a client project. Instead of navigating multiple platforms, Rovo surfaces the relevant Jira tickets, Confluence pages, and even Slack discussions—all in a single query.

2. Enhancing Personalization and Focus

Delivers tailored recommendations in Atlassian Home
Suggests next steps, recent updates, or related work items without requiring a manual search
Helps users stay aligned to goals and upcoming deadlines

Example: A project manager logs into Jira. Rovo highlights an upcoming deadline, shows related dependencies that might impact the timeline, and recommends a team member who can assist—all before the PM even clicks into the project dashboard.

3. Supporting Smarter Service and Operations

Assists service desk agents by suggesting knowledge base articles and resolution steps
Summarizes support tickets and escalations for faster handoffs
Automates low-level requests through virtual agents

Example: A support team using Jira Service Management sees a spike in password reset requests. Rovo automatically recommends a workflow to auto-respond with troubleshooting steps—saving time and improving SLA performance.

What Rovo Means for Your Organization

Integrating Rovo into your System of Work creates tangible, strategic advantages:

Faster response times and reduced time-to-resolution
More empowered employees who can self-serve information and resources
Increased productivity as manual busywork is automated
Better decision-making through smarter, context-aware recommendations
Higher employee satisfaction as teams spend more time on impactful, meaningful work

In short, Rovo helps turn information overload into focused action—and transforms AI from an abstract concept into a true member of the team.

How Oxalis Helps You Harness the Power of Rovo

At Oxalis, we believe that technology only unlocks its full potential when it’s thoughtfully integrated into people’s real workflows and needs.

When it comes to Rovo, we help organizations:

Configure Rovo agents tailored to their teams and priorities
Connect Rovo to both Atlassian tools and third-party platforms via the Teamwork Graph
Design knowledge management strategies that maximize AI assistance
Train employees to embrace AI as a trusted partner, not a disruption
Continuously optimize Rovo’s capabilities to drive long-term value

Whether you’re streamlining service management, scaling agile delivery, or building a knowledge-driven organization, Oxalis helps you put Rovo—and AI-powered collaboration—at the heart of your System of Work.

Ready to meet your newest teammate?

Contact Oxalis to learn how we can help your organization unlock the full potential of Rovo and the Atlassian System of Work.

The 5 Stages of AI Maturity: Where Does Your Organization Stand?

Beyond Tools: Introducing the Atlassian System of Work for Enterprise Transformation

The role of IT leadership is evolving. CIOs, CTOs, and Directors of IT are no longer just stewards of infrastructure—they’re strategic partners guiding transformation, innovation, and business agility. But modern organizations are facing an all-too-familiar challenge: fragmented tools, siloed teams, and slow decision-making.

To meet this moment, Atlassian has introduced a new way of working—one that goes beyond the traditional approach to platforms and products. It’s called the System of Work, and it’s changing how leading organizations connect strategy to execution, streamline collaboration, and scale with clarity.

What Is the System of Work?

At its core, the Atlassian System of Work is a philosophy—not a product—that brings teams, goals, tools, and knowledge together in a unified digital environment. It’s designed for today’s connected enterprise, where business, IT, and software teams need to move fast and stay aligned.

Atlassian’s System of Work is built on four foundational principles:

Align work to goals – Connect day-to-day work to enterprise strategy.
Plan and track together – Break down silos between departments and coordinate with shared visibility.
Unleash knowledge – Make institutional knowledge accessible and searchable across the business.
Embrace AI as teammates – Use intelligent agents to reduce busywork and support decision-making.

This philosophy is fully embedded into Atlassian’s cloud platform and supported by an integrated suite of tools: Jira Software, Jira Service Management, Confluence, Jira Align, Atlas, and now Rovo—the AI-powered teammate.

What This Means for Businesses

For IT and business leaders, the System of Work represents a shift from tool-centric thinking to systems-level impact. Instead of managing a portfolio of disconnected software, the System of Work provides a cohesive, data-connected environment that mirrors the complexity and interdependence of modern enterprises.

Here’s why it matters:

Increased visibility: From high-level goals in Jira Align to work-in-progress in Jira Software and documentation in Confluence, everything is interconnected—reducing duplication and improving trust in status updates.
Faster execution: Real-time dashboards, automated updates, and cross-functional collaboration accelerate delivery.
Strategic agility: With the new Atlassian Focus platform, leadership can define OKRs, track progress, and adjust priorities dynamically.
Reduced overhead: AI tools like Rovo summarize meetings, draft reports, and surface relevant documentation—freeing teams to focus on high-value work.

A Day in the Life of the System of Work

Imagine this scenario in a complex enterprise environment:

A VP of IT defines quarterly strategic goals in Atlassian Focus—one objective is to modernize the organization’s customer support system.
The portfolio team breaks this goal down into epics in Jira Align, aligned with business value streams.
The software team plans sprints in Jira Software, linking stories to those strategic epics.
The IT service team uses Jira Service Management to capture feedback and support tickets, automatically connected to the development backlog.
Throughout the project, documentation is created and shared in Confluence, automatically linked to the related Jira issues.
The leadership team uses Atlas to get real-time updates and status without weekly check-ins.
And Rovo, Atlassian’s AI teammate, proactively answers stakeholder questions, suggests knowledge base articles, and summarizes team meetings into Jira tickets.

This is not a future-state—it’s happening today in organizations like Reddit, Procore, and Thumbtack. In one case, Procore reduced roadmap planning time by 75% using Rovo. In another, a virtual agent resolved 15% of IT requests without human intervention, improving SLA compliance across the board.

The Power of an Integrated Platform

The magic of the System of Work lies not just in the tools, but in how they work together:

Jira Software: Agile project management for software and business teams
Jira Service Management: ITSM with real-time collaboration and DevOps integration
Confluence: Centralized knowledge sharing and documentation
Jira Align: Strategic portfolio management and enterprise agility
Focus: Goal and OKR tracking for leadership visibility
Atlas: Contextual updates and team alignment
Rovo: AI-powered search, summarization, and workflow automation
Teamwork Graph: The data fabric that connects it all—people, work, knowledge, and goals

Enterprise teams can collaborate more effectively and achieve greater results together.

This white paper introduces the Atlassian System of Work, explains how it transforms organizational operations, and highlights why Oxalis is the ideal partner to help implement and succeed with this model.

Together, these tools form a single source of truth—a system that adapts to your business, scales across functions, and evolves as your teams do.

How Oxalis Can Help

At Oxalis, we specialize in helping organizations adopt and operationalize the Atlassian System of Work. We’ve guided complex, highly regulated enterprises—from shipyards and government agencies to healthcare and higher education—through successful transformation.

Here’s what sets us apart:

Strategic alignment: We design solutions that tie work to your top-level business goals.
Toolchain optimization: We connect your Atlassian tools into one coherent ecosystem.
Cloud migrations: We help you transition to Atlassian Cloud while ensuring performance, security, and compliance.
Training and change enablement: We work with your teams to ensure adoption and long-term success.
AI enablement: We implement Rovo and configure intelligent agents to support your teams from day one.

If you’re ready to unify your teams, reduce inefficiency, and move from reactive to strategic execution—Oxalis is here to help.

Let’s Build Your System of Work Together

Schedule a discovery session with our experts to learn how Oxalis can bring the Atlassian System of Work to life in your organization.

Schedule a discovery session

Atlassian Just Made Rovo Available to Everyone—Here’s Why It Matters

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Atlassian Just Made Rovo Available to Everyone—Here’s Why It Matters

At Team ’25, Atlassian didn’t just introduce new features—they signaled a turning point in how we work. With the announcement that Rovo is now available to all customers, the path to AI-powered collaboration just became clearer, more accessible, and more impactful.

This isn’t about future-state technology. It’s about real tools teams can use right now to transform how they plan, deliver, support, and scale their work.

The Big News: Rovo Is Now for Everyone

Rovo, Atlassian’s enterprise AI teammate, is now available to all customers—bringing advanced search, chat, and automation into the daily workflows of Jira, Confluence, and Jira Service Management users. Until now, Rovo was reserved for early adopters and high-scale enterprises. Today, it’s part of the core offering, and the timing couldn’t be better.

With over a million users already leveraging Atlassian’s AI features each month, this expansion puts powerful, context-aware AI within reach for every team—whether you’re building software, managing projects, or operating in a high-compliance environment.

Introducing Rovo Studio: Build Agents, Workflows, and More—No Code Required

One of the most exciting additions is Rovo Studio: a new, unified environment where teams can build custom agents, design workflows, automate tasks, and create reusable assets—with or without writing code. For Oxalis clients in highly regulated industries, this low-code/no-code functionality is a game-changer.

Now, IT leaders can:

Rapidly build AI-powered automations without heavy dev resources
Configure agents with security and compliance in mind
Adapt quickly to evolving internal processes and policies

Smart Agents, Powered by the Teamwork Graph

At the heart of Rovo’s new capabilities is the Teamwork Graph—a dynamic knowledge model that connects people, work, and context across your Atlassian ecosystem. Rovo uses it to deliver relevant, real-time insights and actions.

New Rovo agents launched at Team ’25 include:

Brainstorm Facilitator – An AI-powered ideation tool that works directly in Confluence whiteboards. It analyzes data from Jira, Confluence, and past team inputs to suggest new ideas, refine plans, and transform discussions into tangible next steps. The result? Faster planning, more creative solutions, and a collaborative process that doesn’t stall out.
Diagram Creator – Converts complex conversations into clear, structured visuals using Confluence whiteboards. Whether you’re mapping a system architecture, illustrating a workflow, or capturing a planning session, this agent quickly creates diagrams that align with your data and context—helping teams visualize ideas without losing momentum.
Workflow Builder – Allows users to build customized Jira workflows using natural language. By interpreting team goals and translating them into real, functional workflows, this agent helps streamline processes, reduce configuration overhead, and empower teams to evolve their operations—without technical blockers.

What This Means for Oxalis Customers

At Oxalis, we’ve long championed Atlassian’s vision for integrated, intelligent teamwork—and Rovo delivers on that vision in ways that directly benefit our clients:

For regulated organizations: You now have access to AI tools that respect permissions, auditability, and governance models.
For overburdened teams: Rovo helps reduce context switching, automate manual tasks, and surface key knowledge instantly.
For innovation leaders: You can accelerate transformation without introducing risk.

We’re already working with customers to implement Rovo agents tailored to ITSM workflows, agile portfolio management, onboarding, documentation, and more.

The Real Business Value of Rovo

AI doesn’t replace people—it multiplies their ability to do meaningful work. With Rovo, organizations can:

Cut time spent searching for information by up to 50%
Reduce manual effort across operations, engineering, and support teams
Improve team alignment with AI-curated insights and historical context

And with Studio, your organization can build AI into its DNA—without waiting on developer resources or lengthy change cycles.

How Oxalis Can Help You Get Started

As an Atlassian Platinum Solution Partner specializing in Cloud, ITSM, and Enterprise Strategy & Planning, Oxalis is uniquely positioned to guide you through Rovo adoption.

We’ll help you:

Evaluate where Rovo fits in your current environment
Design secure and scalable agents for your workflows
Train your team to use Rovo effectively and responsibly
Measure impact, iterate quickly, and plan for the future

What Is Atlassian Rovo? A Guide to Your New AI Teammate

Let’s Build the Future of Teamwork

Atlassian is making it clear: AI isn’t a side tool—it’s the next layer of teamwork. And now, it’s available to every organization.

If you’re ready to explore what Rovo can unlock for your teams, we’re ready to help you make it real.

Let’s talk about your next step toward AI-enabled collaboration.

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The Evolution of IT Operations: Why Atlassian is Moving Beyond Opsgenie

Since acquiring Opsgenie in 2018, Atlassian has continuously evolved its IT operations capabilities, integrating alerting, on-call management, and incident response features into the Atlassian platform. Now, in a move to simplify and enhance collaboration between IT and development teams, Atlassian has announced the end of support for Opsgenie, effective April 5, 2027.

This transition aligns with Atlassian’s broader strategy: moving key Opsgenie capabilities into Jira Service Management (JSM) and Compass to create a modern, AI-powered IT operations platform.

What’s Changing?

Opsgenie will no longer be available for purchase after June 4, 2025 — no new instances will be sold.
Opsgenie will be fully retired on April 5, 2027 — all access will be shut down, and unmigrated data will be deleted.
Jira Service Management will now own incident, problem, and change management with enhanced alerting capabilities.
Compass will provide service and robust alert management, offering context-rich alerts integrated with a comprehensive internal developer platform.

Why the Shift?

Atlassian is doubling down on AI-powered IT operations and consolidating tools to streamline workflows across DevOps, ITSM, and support teams. Instead of managing multiple platforms, teams can now centralize their incident and alerting workflows within Jira Service Management and Compass.

By embedding AI-driven alert grouping, automated alert resolution, and post-incident reviews (PIRs) into this consolidated platform, teams can resolve incidents faster, prevent outages, and increase productivity.

What Should Opsgenie Users Do Next?

Atlassian is offering two migration paths, depending on your organization’s needs:

Move to Jira Service Management (JSM) — Ideal for teams needing a comprehensive ITSM solution with built-in incident response, problem, and change management.
Move to Compass — Best for DevOps teams looking for advanced alerting and on-call management alongside an intuitive software component catalog.

How Oxalis Can Help

As an Atlassian Platinum Solutions Partner specializing in ITSM and Cloud, Oxalis is here to help your organization navigate this transition smoothly. Our team has deep expertise in JSM migrations, DevOps transformations, and IT operations strategy, ensuring you get the right solution for your needs with minimal disruption.

We can help with:

Migration planning and execution – Ensuring a seamless transition from Opsgenie to JSM or Compass.
Configuration and optimization – Tailoring JSM or Compass to fit your workflows.
Training and enablement – Equipping your teams to get the most out of Atlassian’s modern IT Ops platform.

The clock is ticking on Opsgenie. Don’t wait until the last minute—reach out to Oxalis today to start planning your migration and ensure your IT operations remain uninterrupted.

Contact Us

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The 5 Stages of AI Maturity: Where Does Your Organization Stand?

Artificial intelligence (AI) is no longer a futuristic fantasy; it’s rapidly transforming the way we work and live. But while the potential benefits of AI are vast, simply adopting a few AI tools won’t magically catapult your organization to success.

Like any transformative technology, AI adoption requires a strategic approach and a clear understanding of your organization’s AI maturity. Let’s explore the five stages of AI maturity and discover where your organization stands on this exciting journey.

Stage 1: AI Unaware

At this stage, organizations have limited or no awareness of AI and its potential applications. There’s a lack of understanding about AI capabilities, and no strategic initiatives are in place to explore or adopt AI technologies.

Key characteristics:

No defined AI strategy or initiatives
Limited understanding of AI capabilities and benefits
Lack of skills and resources for AI development or implementation

Stage 2: AI Curious

Organizations at this stage are beginning to explore the potential of AI, often driven by industry trends and competitor actions. They may experiment with basic AI tools or conduct pilot projects, but there’s still a lack of a comprehensive AI strategy.

Key characteristics:

Initial exploration of AI tools and applications
Pilot projects and experimentation with AI
Growing awareness of AI’s potential benefits and challenges

Stage 3: AI Experimental

Organizations at this stage are actively experimenting with AI, implementing pilot projects in specific departments or functions. They’re starting to gather data and insights, but AI adoption remains fragmented and lacks a cohesive strategy.

Key characteristics:

Implementation of AI pilot projects in specific areas
Data collection and analysis to assess AI’s impact
Development of basic AI skills and capabilities

Stage 4: AI Operational

Organizations at this stage have integrated AI into their core business processes and workflows. They have a defined AI strategy and are actively using AI to improve efficiency, productivity, and decision-making.

Key characteristics:

Integration of AI into core business processes
Development of a comprehensive AI strategy and roadmap
Investment in AI infrastructure and talent
Measurement and tracking of AI’s impact on business outcomes

Stage 5: AI Transformative

This is the pinnacle of AI maturity, where organizations have fully embraced AI as a strategic driver of innovation and growth. AI is deeply embedded in their culture, operations, and decision-making processes.

Key characteristics:

AI-driven innovation and new business models
Continuous learning and adaptation to AI advancements
Strong ethical framework for AI development and deployment
AI as a core competency and competitive advantage

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Oxalis: Your Guide to AI Maturity

Navigating the AI landscape can be complex, but you don’t have to do it alone. Oxalis Solutions, an Atlassian Platinum Solution Partner, is your experienced guide in assessing your AI maturity and developing a strategic roadmap for AI adoption.

Our team of experts takes a creative, consultative approach, understanding that each organization’s AI journey is unique. We work closely with you to identify opportunities, address challenges, and ensure responsible AI implementation that aligns with your business goals.

Ready to Unlock the Power of AI?

Don’t let your organization fall behind in the AI revolution. Embrace the journey to AI maturity and unlock the transformative power of AI for your business. Contact us today for a no-obligation consultation and let’s chart your course to AI success!

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What Is Atlassian Rovo? A Guide to Your New AI Teammate

In a world where time is scarce and information is scattered, teams face constant pressure to do more with less—and do it faster. They manage daily tasks, coordinate across functions, switch between tools, chase down information, and repeat manual processes, all of which drain valuable time and energy. Enter Atlassian Rovo: your new AI teammate, designed to help teams move faster, work smarter, and stay focused on what matters most.

Rovo, Atlassian’s generative AI assistant, builds itself natively into Jira, Confluence, Bitbucket, Trello, and other Atlassian tools. Unlike traditional chatbots or isolated AI features, Rovo embeds itself in the flow of work. It doesn’t just answer questions—it takes action. Over 20 prebuilt AI agents, enterprise-grade search, and smart summarization tools empower teams to automate routine work, find information instantly, and generate content on demand.

Whether a project manager wrangles dozens of Jira tickets, an IT leader triages service requests, or an executive tries to stay in the loop, Rovo designs itself to reduce friction and elevate productivity across the board.

What Can Rovo Do?

Rovo combines three powerful capabilities to help you and your team move with speed and confidence:

Search: Rovo indexes data across your Atlassian tools (and connected apps like Google Drive, SharePoint, Slack, and GitHub) to deliver fast, permission-aware answers to questions like “What’s the current status of Project Phoenix?” or “Who owns the data migration effort?”
Chat: Ask Rovo to summarize Jira tickets, pull highlights from Confluence pages, or even explain internal acronyms. Its conversational AI is aware of your projects, team members, and goals.
Agents: Rovo’s 20+ prebuilt AI agents can automate common workflows—like drafting release notes, organizing your Jira backlog, generating meeting summaries, or translating content—all with a human-in-the-loop design that keeps you in control.

In short, Rovo helps your team spend less time chasing details and more time driving results.

Why Rovo Matters for Regulated Teams

At Oxalis, we understand the challenges that come with delivering technology solutions in highly regulated industries. Whether you’re working in government, healthcare, aerospace, manufacturing, or any industry where staying in compliance is of paramount importance, the stakes are high and the workflows are complex. That’s why we’re excited about what Rovo brings to the table.

Rovo vs. Copilot: Choosing the Right AI Assistant

Feature	Atlassian Rovo	Microsoft Copilot	Other AI Assistants (Notion AI, Google Duet, GitHub Copilot)
Natural language search	✔️ Yes (across Atlassian + connected tools)	✔️ Yes (within Microsoft 365 apps)	Varies (Notion AI only in Notion; Duet within Google Workspace)
Document summaries	✔️ Yes (Jira issues, Confluence pages, etc.)	✔️ Yes (Word, Teams, Outlook)	Partial (Notion AI, Duet AI)
Content generation	✔️ Yes (release notes, PRDs, emails, etc.)	✔️ Yes (emails, docs, slides)	✔️ Yes (Notion AI, Duet AI)
Prebuilt agents to automate tasks	✔️ 20+ available out-of-the-box	❌ No true task agents	❌ None
Query across sources/tools	✔️ Yes (Jira, Confluence, Drive, Slack, etc.)	✔️ Yes (Microsoft Graph only)	❌ Limited or unavailable
Integrated with Jira	✔️ Native integration	❌ Requires third-party connectors	❌ Not supported
Integrated with Confluence	✔️ Native integration	❌ Requires third-party connectors	❌ Not supported
Integrated with code tools	✔️ Bitbucket + GitHub integration	❌ No native dev tool integrations	✔️ GitHub Copilot (code only)
Customizable agents/workflows	✔️ Yes (no-code & low-code options)	❌ Not user-configurable	❌ Not user-configurable
Security & enterprise permissions	✔️ Respects Atlassian permissions	✔️ Respects Microsoft Entra permissions	✔️ Workspace-level, varies by platform
Pricing (as of 2025)	$20–24/user/month (Cloud only)	$30/user/month (365 E3/E5 required)	$10–30/user/month (varies by tool)

As an Atlassian Platinum Solution Partner specializing in Cloud, IT Service Management (ITSM), and Enterprise Strategy & Planning, Oxalis has helped organizations modernize their service operations, unify toolsets, and accelerate value delivery. We’ve seen firsthand how the right AI capabilities can unlock speed and efficiency—without sacrificing oversight, security, or compliance.

Rovo respects enterprise-grade permissions and offers transparency into how it’s sourcing and generating content. It integrates directly into the Atlassian tools our customers already use, making it easier to adopt without disrupting existing workflows. For organizations balancing innovation with risk, Rovo offers a secure, scalable path forward.

Getting Started with Rovo

Rovo is currently available for Atlassian Cloud customers as a premium add-on, with more capabilities being added regularly. Organizations can start by activating it in Jira or Confluence and exploring the out-of-the-box agents for project planning, ITSM, engineering, and beyond.

At Oxalis, we’re here to help you unlock the full potential of AI-powered collaboration. From assessing your readiness to designing custom Rovo agents for your business workflows, we offer end-to-end support to ensure Rovo becomes a valuable part of your team.

Ready to meet your new AI teammate? Let’s talk about what Rovo can do for you.

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