Two months after Atlassian Team ’25, the implications for healthcare IT modernization are still coming into focus—and they’re substantial.
Atlassian’s latest innovations offer healthcare organizations something many have long needed: tools that support fast, compliant, and coordinated operations without adding complexity. With updates to Jira Service Management, the introduction of Atlassian Rovo, and continued investment in cross-team visibility, Atlassian is building a foundation for modern, safe, and scalable healthcare IT.
Whether you’re part of a hospital system, a public health agency, or a digital health company, here’s what Atlassian Team ’25 means for your team—and how Oxalis can help turn possibility into progress.
Jira Service Management: A Foundation for Safer, Smarter Service Delivery
One of the most impactful updates out of Atlassian Team ’25 centered on Jira Service Management (JSM)—a flexible ITSM platform built for speed, security, and visibility. With its latest enhancements, JSM makes it easier than ever for healthcare IT teams to:
- Triage and resolve incidents faster
- Align change management with regulatory requirements
- Automate service delivery across departments
What’s new? Atlassian introduced built-in risk scoring, smarter workflows, and deeper integration with tools like Confluence and Rovo. These enhancements are especially valuable for healthcare organizations that must balance HIPAA compliance, clinical support, and IT governance.
JSM is already helping teams reduce friction across IT and operations. In one Oxalis-led engagement, a clinician submitted a ticket for a misconfigured device. Thanks to JSM’s integration with Confluence and asset data, the IT team was able to respond quickly—reducing downtime and improving continuity of care.
Rovo: AI That Understands the Stakes
Layered on top of JSM and the broader Atlassian ecosystem is Atlassian Rovo—a secure, AI-powered assistant built on the Teamwork Graph.
Rovo doesn’t just mimic ChatGPT functionality—it provides intelligent assistance within your actual workflows, respecting permission structures and compliance boundaries. For healthcare IT teams, this unlocks tremendous value:
- Summarize SOPs, policy documentation, or incident threads
- Ask contextual questions about services, workflows, or knowledge base content
- Find relevant information across Confluence, Jira, and JSM—in seconds
And perhaps most importantly: Rovo does not train on your data. It’s built for the real-world needs of highly regulated teams who can’t afford to compromise privacy or trust.
Imagine using Rovo to summarize a device’s configuration history before escalating an issue—or to instantly surface policy documentation during an audit. That’s what smart, compliant AI looks like.
Jira Plans: Bringing Strategic Visibility to Healthcare Projects
Healthcare transformation doesn’t happen in isolation. Whether it’s an EHR rollout, a digital front-door initiative, or infrastructure upgrades, success depends on coordinated execution across multiple teams.
That’s where Jira Plans (formerly Advanced Roadmaps) comes in.
Jira Plans helps you:
- Visualize timelines, risks, and capacity across teams
- Align IT, clinical, and business functions around shared goals
- Provide real-time progress updates for leadership and stakeholders
For organizations dealing with fragmented systems and regulatory oversight, the ability to tie day-to-day work to long-term strategy isn’t just helpful—it’s essential.
Atlassian’s System of Work: Built for Regulated Environments
What makes these updates truly powerful is how they connect. Atlassian is evolving into a full System of Work—a modular, cloud-native ecosystem that supports everything from incident resolution to strategic planning, all in a secure and compliant environment.
For healthcare organizations, that means:
- Reducing tool sprawl and complexity
- Improving visibility across functions
- Strengthening documentation and governance
- Unlocking safe, purposeful AI
And with Oxalis as your implementation partner, you don’t have to go it alone. As an Atlassian Platinum Solution Partner with deep experience in healthcare and public sector transformation, we help you align technology with mission-critical outcomes.
What Comes Next: Let’s Reconnect
We know the conversations at HIMSS were just the beginning. If your team is still exploring ways to modernize your IT stack, reduce risk, or safely explore AI, let’s pick up where we left off.
Whether you’re ready for a roadmap workshop or just want to talk through what’s changed, we’re here.
