What EDD Gained: Trust, Expertise, and a Scalable Future

The Challenge:

The California Employment Development Department (EDD) needed more than a technical solution—they needed a partner who understood the complexity of public sector operations. To realize their modernization goals, EDD sought a trusted advisor with deep Atlassian expertise, a clear roadmap for secure cloud migration, and a proven approach to change enablement.

Their goals were ambitious:

  • Improve agility and service responsiveness
  • Modernize IT project and knowledge management systems
  • Enhance collaboration and transparency across teams
  • Ensure scalability, security, and long-term sustainability

This vision marked the beginning of the EDD Atlassian Cloud transformation—a bold initiative to overhaul legacy platforms and empower workforce programs with modern, cloud-based tools.

The Oxalis Solution:

Oxalis assembled a multidisciplinary team of Atlassian-certified experts to lead EDD through every stage of the transformation. Our approach combined technical depth with a clear understanding of EDD’s business and operational needs.

  • Atlassian Cloud Migration: A secure, efficient transition to Atlassian Cloud ensured scalability and accessibility for a large, distributed workforce.
  • Jira Software and Confluence Implementation: We configured Jira Software to support agile project tracking across EDD teams and implemented Confluence as a collaborative knowledge base and documentation hub.
  • Custom Cloud-Based Solution Development: In addition to configuration, Oxalis developed a new solution built on Atlassian Cloud to meet EDD’s specific operational and reporting needs.
  • Change Management & Enablement: To support adoption, we provided strategic change enablement including user training, onboarding sessions, stakeholder communications, and scalable governance planning.
  • Ongoing Support & Optimization: Post-implementation, Oxalis continued to provide support and iterative enhancements to ensure continued alignment with EDD’s evolving priorities.

The Results:

The EDD Atlassian Cloud transformation delivered measurable results across the organization:

  • Increased efficiency and visibility in project management
  • Enhanced collaboration through centralized, shared documentation
  • Improved knowledge sharing and continuity across teams
  • Greater transparency and accountability for internal initiatives
  • A scalable foundation for future innovation


“Oxalis is not just a vendor; they are a true partner. Their commitment to client satisfaction, technical expertise, and collaborative approach makes them an invaluable asset. From planning through implementation and training, they delivered with precision, care, and a deep understanding of our needs.”
—  Joseph Ledoux, EDDNext Project Administrator

The California Employment Development Department (EDD), one of the largest state departments in the United States, partnered with Oxalis to lead a comprehensive modernization initiative. This EDD Atlassian Cloud transformation involved migrating to Atlassian Cloud, implementing Jira Software and Confluence, and developing a custom solution tailored to enhance collaboration, transparency, and scalability across the organization.

Why It Worked

The success of the EDD Atlassian Cloud transformation wasn’t driven by tools alone—it was the result of a trusted partnership. Oxalis brought not only technical excellence but also the discipline of active listening, practical implementation, and long-term client enablement.

By aligning solutions with EDD’s real-world workflows and team structures, Oxalis delivered impact that extended far beyond go-live.

Looking Ahead

Today, EDD operates on a modern Atlassian Cloud environment that supports cross-team collaboration, improved project outcomes, and knowledge continuity. With Oxalis as a continuing partner, EDD is positioned to evolve and scale its systems with confidence.

Moving Forward with Atlassian Enterprise Transformation

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