Full-TimeRemote
Are you a problem-solver who thrives on turning chaos into opportunity? Do you believe in the power of technology to change the way businesses work? If so, join Oxalis and help us revolutionize how regulated industries operate.
You’ll bring innovation to life by:
- Embracing Challenges: You’ll tackle complex problems with a growth mindset, knowing that every obstacle is an opportunity to learn and improve
- Taking Charge: Your natural bias for action drives you to bring order and clarity to ambiguous situations
- Unlocking Potential: You’ll leverage your experience with technology to transform client workflows, streamlining processes and amplifying their success
- Collaborating for Results: Your consulting experience enables you to excel in project-based environments, seamlessly working with diverse teams to deliver customer-centric results
In this role, you will:
- Assist in consulting with customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, identify pain points and improvement opportunities, and provide insights on industry trends
- Support the analysis and assessment of business processes, systems, and workflows, identify gaps, help prioritize process improvements, and establish clear criteria for customer’s evaluation of various solutions and approaches
- Support the architecture of tailored solutions to unique customer needs, assist in the design of system integrations involving complex environments and workflows, and establish validation criteria for successful implementations and migrations
- Strive to exceed customer expectations by delivering high-value solutions and consistently going above and beyond
- Communicate ideas and recommendations clearly, build trust through empathy and active listening, and present effectively to diverse stakeholders
- Assist in developing and delivering high-quality, customer-facing deliverables and presentations, ensuring alignment with the company’s commitment to quality and customer focus
- Participate in the full solution lifecycle, from initial scoping to post-implementation support, including workflow design, system configuration, and issue resolution
- Support in eliciting requirements and interviewing key stakeholders to understand and elaborate business system requirements, ensuring alignment with the organization’s strategic goals
- Assist in configuring and administering tailored business systems to meet customer needs, ensuring seamless application integration and alignment with future roadmaps
- Assist in executing application training, communicate effectively with end users, coordinate change management initiatives and the rollout of new processes and tools, ensuring adoption and mastery of key business systems
- Perform multifaceted roles in customer engagements, encompassing analyst, consultant, and project assistant tasks
- Collaborate closely with account leaders and sales team to identify and develop new business opportunities, expand the value delivered to customers, and strategize up-selling additional services while continuously promoting company capabilities
Qualifications
- Bachelor’s degree in computer science, management information systems, business administration, or a related field, or relevant professional or military experience
- Strong analytical abilities
- Strong communication skills in written and spoken English
- Authorization to work in the U.S.
- Ability to work in a remote environment, and ability to travel to company and customer sites from time to time
Preferred Qualifications
- Familiarity with Atlassian products, including Jira Software, Jira Service Management, Jira Align, Confluence, Bitbucket, Trello, and Access
- Interest in Agile concepts and work in relevant frameworks (e.g., Scrum, Kanban, XP, SAFe, DevOps, ITSM)
- Basic knowledge of project management concepts and tools, including planning, estimation, risk and issue management, and stakeholder communications
- Willingness to learn continuously and improve
- Proven ability to deliver high-quality work and delight customers
- Excel at working collaboratively within diverse teams
- Commitment to owning your path, your work, and your relationships
To apply: please send a resume to careers@oxalis.io with a short introduction.