The Value of Post-Migration Services to IT and Business Teams

Atlassian’s cloud products are renowned for boosting teamwork, streamlining software development, and enhancing organizational agility. As your trusted Atlassian Platinum Solution Partner, Oxalis is here to guide you through the entire process — from selecting the right tools to ensuring a seamless transition to Atlassian Cloud with post-migration services.

But our partnership doesn’t end with migration. We understand that the true value of your cloud investment lies in ongoing support and optimization. That’s why Oxalis offers comprehensive post-migration services designed to help you unlock the full potential of your Atlassian suite.

Elevate Your Teams with Continuous Training

Migration often involves initial training, but mastering Atlassian tools is an ongoing journey. To truly optimize your suite, your teams need to stay updated on the latest features, integrations, and best practices.

Oxalis’s offers a range of post-migration services, including customized training programs are designed to align your IT and business teams with your evolving goals. Our experts can help you:

Adopt best practices: Discover new features and learn how to use them effectively.
Optimize your product suite: Leverage powerful tools to automate processes, streamline workflows, and improve efficiency.
Manage change effectively: Develop tailored onboarding materials for new employees, ensuring seamless knowledge transfer and minimizing disruption.

By partnering with Oxalis, you gain access to a wealth of knowledge and expertise that empowers your teams to get the most out of their Atlassian tools.

Streamline Your Workflows for Maximum Impact

As your organization grows, your needs evolve. Whether you’re integrating new tools like Jira Work Management or adopting ITSM and ITIL practices, Oxalis can help you adapt your workflows to match your changing environment.

We have deep expertise in both the Atlassian product suite and the unique capabilities of the Atlassian Cloud. Our team can guide you in optimizing your workflows, leveraging cloud-specific features, and integrating new tools seamlessly into your existing infrastructure.

Uncover Hidden Opportunities through Optimization

Even without significant changes to your workflows, there’s always room for improvement. Oxalis can help you identify untapped opportunities to streamline processes, automate manual tasks, and leverage new features for better performance.

Our thorough analysis of your Atlassian Cloud usage will reveal insights that can help you:

Boost productivity: Eliminate bottlenecks and reduce manual work.
Increase efficiency: Automate repetitive tasks and remove redundant steps.
Gain valuable data: Track your progress and identify areas for further improvement.

Experience Peace of Mind with Ongoing Support

Maintaining your Atlassian Cloud environment requires ongoing attention to security, compliance, and data management.With Oxalis as your partner, you can offload these critical tasks to our team of experts, freeing up your internal resources to focus on your core business objectives.

Our comprehensive support services include:

Security and compliance audits: Ensure your environment meets industry standards and best practices.
Incident response: Quickly resolve complex issues and minimize downtime.
Change management: Plan and execute changes with minimal disruption to your business.

By partnering with Oxalis, you gain a dedicated team committed to keeping your Atlassian Cloud environment running smoothly, securely, and efficiently.

Unlock the True Value of Your Atlassian Investment with Oxalis

Don’t let your Atlassian Cloud migration be the end of your journey. Partner with Oxalis for post-migration services that go beyond the basics, delivering ongoing value, expertise, and support.

Let us help you transform your Atlassian Cloud into a powerful engine for collaboration, efficiency, and innovation. Contact us today to explore how we can empower your business to thrive in the cloud.

Compass Points to Productivity: Atlassian’s New Tool Empowers Developers

Atlassian, the powerhouse behind Jira and Confluence, has just unveiled its latest innovation to the world: Atlassian Compass. Originally previewed at Team ’22, Compass has emerged from its early access phase and is now ready to revolutionize how development teams navigate the intricate landscape of modern software architecture. If you’re managing complex, distributed systems and already rely on Jira Software, Compass could be the missing piece you’ve been searching for.

Why Compass? The Developer Experience Dilemma

Software developers are the lifeblood of tech companies. Their primary mission? Write brilliant code and ship it seamlessly. But the reality is often far less streamlined. Developers find themselves bogged down by tasks that, while important, distract from their core purpose. Security vulnerabilities, cloud configurations, automated testing — it all adds up, chipping away at precious coding time.

And there’s more. Understanding the intricate web of dependencies, figuring out who owns which component, and even just finding the right documentation can turn into a time-consuming treasure hunt. This isn’t just frustrating; it’s a drag on productivity and innovation.

From its initial early-access launch, Compass has become the world’s most extensive developer portal.

Atlassian Compass: The All-Seeing Eye for Your Software Universe

Compass steps in as your developer experience platform, a centralized hub that brings clarity to the chaos. It consolidates a real-time view of your entire engineering landscape, offering a unified understanding of your software’s inner workings.

Compass’s Key Features at a Glance

Catalog

A detailed dashboard for each component, showcasing its purpose, repository, documentation, and more.

Health

Team-specific dashboards with customizable health scorecards help identify and address potential issues proactively.

Extensibility

A growing marketplace of apps and an open API allow you to tailor Compass to your unique needs.

Compass in Action: Real-World Use Cases

Governance: Track reliability, security, and team performance across your entire service landscape.
Team Health Operations: Empower teams to maintain healthy, secure, and compliant components with ease.
Incident Management: Speed up triage and resolution by providing context about affected components and recent activities.
Software Templates: Streamline the creation of new services with pre-configured templates.
API & Dev Docs: Centralize repositories, documentation, and contact information for effortless collaboration.
Developer Onboarding: Get new developers up to speed quickly with a comprehensive overview of your software ecosystem.

Ready to Set Sail with Atlassian Compass?

Compass is more than just a tool; it’s a philosophy. It’s about empowering developers, fostering collaboration, and maximizing the value your engineering teams bring to the table. If you’re already leveraging Jira Software Cloud, the benefits of Compass are even more pronounced. And with Atlassian’s commitment to continuous improvement, the Compass journey is just beginning.

Ready to chart a new course for your software development? Contact our team of experts today! As Cloud-specialized, Atlassian Platinum Solution Partners, Oxalis is perfectly positioned to guarantee that clients receive the highest level of service and expertise. Software development is in our DNA, and we know from experience what successful distributed architecture needs.

Contact Oxalis today to embark on your Atlassian Compass journey.

Tired of Teamwork Friction? JSM’s Got Your Back (Webinar On-Demand)

Ready to break down silos, supercharge collaboration, and revolutionize how your teams work together? Don’t miss our exclusive on-demand webinar, “Unlock the Power of Jira Service Management.”

In this information-packed session, we reveal how a leading tax software provider used JSM to unite their IT teams, foster seamless collaboration between support and development, and achieve remarkable results.

Discover How JSM Can:

Boost Productivity: Streamline workflows and automate repetitive tasks, freeing your team to focus on high-value work.
Enhance Collaboration: Create a single source of truth for requests, issues, and knowledge, enabling teams to work together seamlessly.
Unify Reporting: Gain valuable insights into your team’s performance and identify areas for improvement.

Webinar Highlights:

JSM Overview: Get a comprehensive look at JSM’s core features and how they integrate with Jira.
Team Optimization Strategies: Learn how to leverage JSM to empower your support and operations teams.
Automation Deep Dive: Discover how to automate tasks within JSM to increase efficiency and focus.
Live Q&A: Get your questions answered by our JSM experts.

Your Transformation Starts Now

Don’t miss this opportunity to learn how Jira Service Management can elevate your organization.

Watch the webinar on-demand today and start your journey toward a more collaborative and productive future.

Watch now

RCE Vulnerabilities Identified in Multiple Atlassian Products

Summary of this issue

Atlassian has recently identified four critical vulnerabilities affecting users of the products listed below. Each of these vulnerabilities has been assigned a critical CVSS score of 9.0 or higher, indicating their severity. It is of utmost importance that customers promptly take action to secure their instances against potential threats.

We recommend you thoroughly examine all Critical Security Advisories relevant to your Atlassian product(s). This review will help verify affected versions and provide essential instructions for safeguarding your systems. Your immediate attention to this matter is highly appreciated to ensure the security of your environment.

These vulnerabilities were discovered via an internal security review at Atlassian as part of ongoing continuous security assessments.

Products Impacted

Bitbucket Data Center and Server

CVE-2022-1471 – SnakeYAML library remote code execution (RCE) vulnerability impacts multiple products

Impacted Versions	Recommended Action
7.17.x, 7.18.x, 7.19.x, 7.20.x, 7.21.0, 7.21.1, 7.21.2, 7.21.3, 7.21.4, 7.21.5, 7.21.6, 7.21.7, 7.21.8, 7.21.9, 7.21.10, 7.21.11, 7.21.12, 7.21.13, 7.21.14, 7.21.15, 8.0.x, 8.1.x, 8.2.x, 8.3.x, 8.4.x, 8.5.x, 8.6.x, 8.7.x, 8.8.0, 8.8.1, 8.8.2, 8.8.3, 8.8.4, 8.8.5, 8.8.6, 8.9.0, 8.9.1, 8.9.2, 8.9.3, 8.10.0, 8.10.1, 8.10.2, 8.10.3, 8.11.0, 8.11.1, 8.11.2, 8.12.0	Patch to the following fixed versions or later 7.21.16 (LTS), 8.10.4, 8.11.3, 8.12.1, 8.13.0, 8.8.7, 8.9.4 (LTS)

There are no mitigations available for this vulnerability. Upgrading immediately is highly recommended.

Confluence Data Center and Server

CVE-2023-22522 – RCE vulnerability in Confluence Data Center and Server
CVE-2022-1471 – SnakeYAML library RCE vulnerability impacts multiple products
CVE-2023-22524 – RCE vulnerability in Atlassian Companion App for MacOS (including former customers)

Impacted Versions

Recommended Action

6.13.x, 6.14.x, 6.15.x, 7.0.x, 7.1.x, 7.2.x, 7.3.x, 7.4.x, 7.5.x, 7.6.x, 7.7.x, 7.8.x, 7.9.x, 7.10.x, 7.11.x, 7.12.x, 7.13.0, 7.13.1, 7.13.2, 7.13.3, 7.13.4, 7.13.5, 7.13.6, 7.13.7, 7.13.8, 7.13.9, 7.13.10, 7.13.11, 7.13.12, 7.13.13, 7.13.14, 7.13.15, 7.13.16, 7.13.17, 7.14.x, 7.15.x, 7.16.x, 7.17.x, 7.18.x, 7.19.0, 7.19.1, 7.19.2, 7.19.3, 7.19.4, 7.19.5, 7.19.6, 7.19.7, 7.19.8, 7.19.9, 7.20.x, 8.0.x, 8.1.x, 8.2.x, 8.3.0

Patch to the following fixed versions or later
7.19.17 (LTS), 8.4.5, 8.5.4 (LTS), 8.6.2, 8.7.0

There are no mitigations available for this vulnerability. Upgrading immediately is highly recommended.

Atlassian Companion App for MacOS

CVE-2023-22524 – RCE vulnerability in Atlassian Companion App for MacOS (including former customers)

Impacted Versions	Recommended Action
All versions (MacOS) up to but not including 2.0.0 are affected by the vulnerability.	Patch to the following fixed version or later 2.0.0

If you are not a current Confluence Data Center and Server customer please take action to uninstall the Atlassian Companion App.

Jira Service Management, Jira Software, Jira Core Data Center and Server

CVE-2022-1471 – SnakeYAML library remote code execution (RCE) vulnerability impacts multiple products

Product	Impacted Versions	Recommended Action
Jira Service Management	5.4.0, 5.4.1, 5.4.2, 5.4.3, 5.4.4, 5.4.5, 5.4.6, 5.4.7, 5.4.8, 5.4.9, 5.4.10, 5.4.11, 5.4.12, 5.5.x, 5.6.x, 5.7.x, 5.8.x, 5.9.x, 5.10.x, 5.11.0, 5.11.1	Patch to the following fixed versions or later 5.11.2, 5.12.0 (LTS), 5.4.13 (LTS)
Jira Software and Jira Core	9.4.0, 9.4.1, 9.4.2, 9.4.3, 9.4.4, 9.4.5, 9.4.6, 9.4.7, 9.4.8, 9.4.9, 9.4.10, 9.4.11, 9.4.12, 9.5.x, 9.6.x, 9.7.x, 9.8.x, 9.9.x, 9.10.x, 9.11.0, 9.11.1	Patch to the following fixed versions or later 9.11.2, 9.12.0 (LTS), 9.4.13 (LTS)

If you are unable to upgrade your product instance to a fixed version, you can completely mitigate this vulnerability by upgrading your Automation for Jira (A4J) app to a fixed version via the Universal Plugin Manager (UPM).

Jira Service Management Assets Discovery

CVE-2023-22523 – RCE Vulnerability in Assets Discovery

Product	Impacted Versions	Recommended Action
Jira Service Management Cloud Assets Discovery	Insight Discovery 1.0 – 3.1.3 Assets Discovery 3.1.4 – 3.1.7 Assets Discovery 3.1.8-cloud – 3.1.11-cloud	Patch to the following fixed versions or later Assets Discovery 3.2.0-cloud
Jira Service Management DC/Server Assets Discovery	Insight Discovery 1.0 – 3.1.7 Assets Discovery 3.1.9 – 3.1.11 Assets Discovery 6.0.0 – 6.1.14, 6.1.14-jira-dc-8	Patch to the following fixed versions or later Assets Discovery 6.2.9

Automation for Jira (A4J)

CVE-2022-1471 – SnakeYAML library remote code execution (RCE) vulnerability impacts multiple products

Impacted Versions	Recommended Action
9.0.1, 9.0.0, <=8.2.2	Patch to the following fixed version or later 9.0.2, 8.2.4

Upgrade via the Universal Plugin Manager (UPM).

How to avoid future risks?

1. Migrate to Atlassian Cloud

At the beginning of 2021, Atlassian announced their journey to cloud, showing their dedication to the Cloud products and services. Even though they will be decommissioning their Server offering, their Data Center platform will continue to be supported. There are many considerations to take into account before deciding to migrate to Atlassian Cloud, but it is certainly worth considering, as it is clear that Atlassian is focusing their efforts towards the Cloud.

2. Stay Up To Date

Staying on the most recent version continues to be the best strategy. With stability, it can be easy to end up just staying with what works and getting out of date. For Oxalis customers on the Data Center versions of Atlassian products, we perform regular updates including emergency patching to address vulnerabilities.

3. Build Security At Depth

While implementing zero trust architectures can be challenging, choosing architectural patterns that allows for isolation and segmentation of infrastructure components provides both reduced blast radius and limits exploitation.

Virtual Agent for JSM Is Now in General Release

Remember the AI integration for Jira Service Management (JSM) announced at Team ’23? It’s now a reality! The Virtual Agent for JSM is out of beta and available for everyone. This marks the first step in Atlassian’s broader vision for Atlassian Intelligence, their AI-powered initiative to enhance efficiency across their products.

What Can Virtual Agent Do?

Imagine a helpful assistant in your Slack support channels, interacting with customers around the clock. That’s Virtual Agent! It can:

Answer questions and gather information: It uses your knowledge base to provide instant answers to common queries.
Learn and improve: The more it interacts, the smarter it gets, tailoring its responses to your customers’ specific needs.
Seamlessly connect to human agents: If things get tricky, it smoothly hands off the conversation to your team,ensuring a seamless customer experience.

How Does It Make Your Life Easier?

Virtual Agent takes care of the repetitive stuff, freeing your team to focus on complex issues and strategic work. It’s like having an extra pair of hands, available 24/7 to handle routine customer interactions.

Who Can Use It?

It’s ready for Atlassian Cloud customers with Premium or Enterprise editions of JSM who use Slack as a support channel.Don’t worry if you use another platform – support for other tools is coming soon!

Powered by AI, Designed for You

Developed in partnership with OpenAI, Virtual Agent leverages cutting-edge AI to understand intent, sentiment, and context, personalizing each interaction. It even generates dynamic answers from your internal resources like knowledge bases, onboarding guides, and FAQs.

Security First

Your data’s safety is a priority. Atlassian’s partnership with OpenAI includes a strict zero-day retention policy, ensuring your information remains secure.

How Does It Work?

Define intents: Tell the agent what problems or questions it should address.
Create conversation flows: Map out how the agent should respond to different inquiries and scenarios.
Activate Atlassian Intelligence answers: Let AI search your knowledge base to handle questions that don’t fit predefined intents.

It’s a learning system that gets better with each interaction, thanks to its advanced natural language processing capabilities.

Why Should You Use It?

Maximize employee value: Let your team focus on meaningful work, not repetitive tasks.
Provide 24/7 support: Offer assistance even when your team is offline.
Enhance customer satisfaction: Deliver faster, more personalized service at scale.

Whether you’re supporting external customers or internal teams (like HR handling PTO requests), Virtual Agent can revolutionize how you deliver service.

Ready to Enhance Your Service Experience?

Contact our experts to learn how to get started with Virtual Agent for JSM today!

Ready To Revolutionize Your Workplace? ESM Is The Answer

In the digital age, IT Service Management (ITSM) has evolved from simply fixing computers to playing a strategic role in delivering seamless technology experiences across the entire organization. This expansion has given rise to Enterprise Service Management (ESM), a framework that applies ITSM principles and tools to streamline processes in every department, from HR and marketing to legal and finance.

Enterprise Service Management: More Than Just IT’s Toolkit

While ITSM focuses primarily on IT-related services, ESM casts a wider net. It’s about using a unified platform, a shared portal, and a standardized service catalog to meet the diverse needs of a modern business. This approach not only breaks down silos between departments but also empowers teams to innovate and automate workflows for maximum efficiency.

Think of it this way: ITSM is like a well-oiled machine for resolving IT issues. ESM takes those same principles and applies them to the entire organization, creating a symphony of streamlined processes and collaborative problem-solving.

From Silos to Synergy: How Enterprise Service Management Transforms Departments

ESM acts as a bridge, connecting departments that were once isolated. Let’s look at a few examples of how this transformation can happen:

HR: ESM streamlines onboarding, automates tasks like equipment provisioning, and improves the overall employee experience.
Marketing: ESM accelerates campaign launches, enhances visibility into project progress, and fosters collaboration between different teams.
Legal: ESM centralizes communication, improves knowledge management, and ensures compliance with regulations like GDPR.
Finance: ESM simplifies procedures, increases transparency, and provides real-time data for better decision-making.

These are just a few examples of how ESM, often supported by platforms like Atlassian Compass, can break down barriers and foster a culture of collaboration and efficiency.

Real-World Enterprise Service Management in Action: Atlassian’s Success Story

Atlassian, the company behind popular collaboration tools like Jira and Confluence, is a prime example of how ESM can transform a business. They’ve successfully integrated ESM into their HR, marketing, legal, and finance departments,resulting in faster processes, better collaboration, and improved employee experiences.

Your Roadmap to ESM Success

The transition from ITSM to ESM is a journey, not a sprint. It requires a strategic approach, the right tools, and a commitment to continuous improvement. Here’s what you need to keep in mind:

Define Your Services: Clearly articulate what each department offers and how those services can be improved.
Break Down Silos: Foster collaboration between teams by using a unified platform and standardized processes.
Embrace Automation: Automate repetitive tasks to reduce errors, speed up delivery, and free up your team for more strategic work.
Establish Control and Governance: Implement systems for tracking, measuring, and optimizing your operations.

Ready to Chart a New Course with Enterprise Service Management?

Enterprise Service Management isn’t just a trend; it’s the future of work. By embracing ESM principles and leveraging tools like Atlassian Compass, you can unlock a new level of efficiency, collaboration, and innovation across your entire organization.

Interested in learning more about how to implement an ESM solution?

Oxalis specializes in helping organizations harness the power of ESM. Contact us today to discover how we can guide you on your journey to a more connected and efficient workplace.