Enterprise Service Management takes the proven service management model from IT and extends it to every team in your organization. One platform, one service experience, every department. Oxalis has practiced ESM since our inception and implements it for complex organizations across regulated industries.
Trusted by complex organizations extending service management enterprise-wide
Cost estimates scattered across spreadsheets, making audits nearly impossible and re-work inevitable across availability periods.
Work orders, labor tracking, and material costs live in separate systems with no unified view for program managers or contracting officers.
Audit trail reconstruction is manual and time-consuming, creating unnecessary exposure during DCAA reviews and contract deliverables.
Without integrated milestone tracking, availability delays cascade invisibly until they become critical path failures.
Point solutions for finance, HR, and maintenance create integration gaps that slow decision-making and increase manual effort.
Onboarding new availability programs without a repeatable operational framework means re-solving the same problems from scratch.
Oxalis implements ESM using Jira Service Management and IFS Cloud, bringing structured knowledge management, service request management, change management, problem management, and workflow automation to every team in your organization.
PARTNER PLATFORM
Atlassian JSM is the foundation of enterprise service management. Each department gets its own service portal and catalog all unified under a single platform. Employees submit requests through a consistent portal, find answers in a knowledge base before they even submit, and track status in real time. Oxalis configures JSM for each department's actual workflows: service catalog design, knowledge base architecture, SLA configuration, automation rules, change management workflows, and approval routing.
PARTNER PLATFORM
For organizations running IFS Cloud, enterprise service management connects service delivery to physical operations. IFS ESM extends the service catalog to asset management, field service, and maintenance workflows — bridging IT and operational service for organizations where the two can't be separated.
PROFESSIONAL SERVICES
ESM implementations fail when they mirror existing broken processes in a new tool. Oxalis designs the service catalog, knowledge base, and workflows from scratch, around what each department actually needs, not what was inherited from a legacy system. We provide structured change management and training for every department onboarded, and stay in the engagement to track adoption and tune the program as the organization evolves.
Outcomes from Oxalis ESM across regulated industries.
Replaced spreadsheet estimation across three availability programs; unified work package pricing under one auditable system.
Reduction in estimation cycle time
Audit trail coverage for compliance reporting
Consolidated IFS Cloud EAM with Atlassian project tracking to create a single operational system across three dry-dock facilities.
IFS & Atlassian integrations into one operational system
Growth in resource utilization across programs
Shipyards using the YardOS estimation and work-package platform report consistent improvements in speed and delivery confidence.
Improvement in estimating speed through automation
Improvement in on-time project delivery
Oxalis has practiced Enterprise Service Management since our founding, using Jira and Confluence across every internal team, including Marketing, HR, Legal, and Finance. We don't implement ESM from a whitepaper. We implement it from experience. As an Atlassian Platinum Solution Partner, we bring certified depth in JSM configuration, knowledge architecture, change management, and automation. As an IFS partner, we bridge ESM into physical operations for asset-intensive industries.
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