IT Service Management is how IT teams manage the end-to-end delivery of services to the organization — from incident response to change management to the service desk. Done right, ITSM brings IT into alignment with business goals, empowers end users, and transforms IT from a support function into a strategic differentiator. Oxalis implements JSM and IFS Service Management for regulated industries that need more than a ticketing system.
Trusted by government agencies, defense contractors, healthcare systems, and maritime operators
Cost estimates scattered across spreadsheets, making audits nearly impossible and re-work inevitable across availability periods.
Work orders, labor tracking, and material costs live in separate systems with no unified view for program managers or contracting officers.
Audit trail reconstruction is manual and time-consuming, creating unnecessary exposure during DCAA reviews and contract deliverables.
Without integrated milestone tracking, availability delays cascade invisibly until they become critical path failures.
Point solutions for finance, HR, and maintenance create integration gaps that slow decision-making and increase manual effort.
Onboarding new availability programs without a repeatable operational framework means re-solving the same problems from scratch.
Atlassian's approach (and Oxalis's) puts the team first. Technology should support how your team works, not impose a rigid process on top of it. We start with a maturity assessment, design workflows around your actual environment, and implement JSM with the six core ITSM practices: service request management, knowledge management, IT asset management, incident management, problem management, and change management.
PARTNER PLATFORM
Jira Service Management is purpose-built for modern ITSM, and unlike legacy platforms, it's designed to be easy to use, easy to configure, and built for cross-team collaboration. Oxalis implements JSM with ITIL 4-aligned practices tailored to your organization: a clean self-service portal, a structured service catalog, knowledge base integration, SLA configuration, incident and change management workflows, and IT asset tracking.
PARTNER PLATFORM
For asset-intensive organizations, IT service management doesn't exist in isolation from physical asset management and maintenance operations. Oxalis configures IFS to connect IT and operational service delivery, linking service requests to the underlying asset, maintenance history, and field operations layer.
PROFESSIONAL SERVICES
Successful ITSM starts with an honest assessment of where you are. Oxalis conducts ITSM maturity assessments before implementation, establishing a baseline, identifying the highest-value process gaps, and designing a phased adoption roadmap. We configure JSM around how your teams actually work, provide structured change management and role-specific training, and track adoption after go-live.
Outcomes from Oxalis ITSM implementations across regulated industries.
Replaced spreadsheet estimation across three availability programs; unified work package pricing under one auditable system.
Reduction in estimation cycle time
Audit trail coverage for compliance reporting
Consolidated IFS Cloud EAM with Atlassian project tracking to create a single operational system across three dry-dock facilities.
IFS & Atlassian integrations into one operational system
Growth in resource utilization across programs
Shipyards using the YardOS estimation and work-package platform report consistent improvements in speed and delivery confidence.
Improvement in estimating speed through automation
Improvement in on-time project delivery
Oxalis is an Atlassian Platinum Solution Partner with ITSM specialization across government, maritime, healthcare, and defense. We've stepped in for organizations where compliance, audit trails, and security clearances are non-negotiable.
How Oxalis is evolving the Ship Repair System for the future of naval MRO.
Read the Article
How Oxalis partnered with TriMet over two years to modernize service delivery — a blueprint for regulated operators transforming ITSM.
Read the Article
Tailored MRO technology solutions for the US Naval and commercial market — streamlined operations, NAVSEA-compliant workflows, and audit-ready systems.
Read the Article