Resources

Insights From the Field

Research, articles, case studies, and practical guidance from a team that works inside the most complex operating environments in government, defense, maritime, and healthcare.

Jonathan Malanche · Aug 2024 · 2min read

Oxalis Becomes an Atlassian Specialized Partner in IT Service Management

Oxalis Solutions is thrilled to announce that, effective July 31, 2024, it has become an official Atlassian Specialized Partner in IT Service Management AMER. This is a validation of Atlassian’s Platinum Solution Partner’s deep knowledge, extensive experience, and delivery of consistent, high-quality services to optimize customer satisfaction and outcomes.

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Mary Sullivan · Apr 2024 · 4min read

The Cherwell Sunset: Your Guide to a Brighter ITSM Dawn

The world of technology is in perpetual motion, and the landscape of IT Service Management (ITSM) is no exception. As with all things digital, even trusty tools eventually reach their twilight years. This is the case with Cherwell, a popular ITSM platform scheduled for End of Life (EOL) in 2026. For businesses that have relied on Cherwell for years, the EOL news can be unsettling. The thought of migrating to a new platform may conjure images of data chaos, productivity dips, and frustrated users. But fear not! This "Cherwell sunset" doesn't have to mark the end of efficient service delivery. Instead, it presents a golden opportunity to embrace a brighter ITSM dawn with a future-proof solution.

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