The Challenge:
Navigating a Complex Landscape and Achieving Strategic Alignment
The California Department of Health Care Services (DHCS), a $200 billion state agency with 3,400+ staff members, recognized the need to enhance its ability to navigate a complex landscape of projects and teams. While dedicated to delivering critical healthcare services to millions of Californians, the agency sought to improve its operational efficiency, facilitate data-driven decision-making, and cultivate a culture of agility and collaboration.
Solution: Empowering Enterprise-Wide Visibility and Control with Jira Align
DHCS partnered with Oxalis, an Atlassian Platinum Solutions Partner with a proven track record in Agile transformations. Together, they implemented Atlassian’s Jira Align as the cornerstone of their enterprise portfolio management strategy. Oxalis consultants worked closely with DHCS to tailor the solution, integrating Jira Align with their existing Jira instances to create a comprehensive and unified view of the entire project portfolio.
Addressing the challenge of managing diverse projects, Oxalis established standardized methodologies, data quality standards, and reporting structures across teams and departments. This approach fostered consistency and reliability, providing DHCS leadership with clear visibility into project progress, resource allocation, and overall portfolio health.
Oxalis also harnessed the power of Atlassian Analytics to develop interactive dashboards tailored to the needs of DHCS executives. These dashboards delivered real-time insights into critical metrics, such as project health, schedule adherence, budget utilization, and risk assessment, empowering leaders to make informed, data-driven decisions aligned with the organization’s strategic goals.
Outcome: A Transformative Shift Towards Agility and Impact
The implementation of Jira Align and Oxalis’ expert guidance sparked a transformative shift within DHCS. By providing a unified view of the portfolio, the solution fostered greater transparency and accountability across the organization, empowering teams to make informed decisions and take ownership of their work. Standardized processes and streamlined workflows, combined with time-gated Program Increments (PIs), significantly improved project delivery and overall efficiency.
Ryan Mosley, DHCS’ State Project Director for Behavioral Health Transformation, expressed his appreciation for Oxalis’ commitment and expertise, stating,
“I’ve got to hand it to Oxalis. We’ve had you all drinking through the fire hose, but no matter what, you always find a way to get things done and done RIGHT. It’s just a real testament to the quality and work ethic of the team at Oxalis.”
The adoption of Jira Align facilitated a cultural shift within DHCS, fostering a greater emphasis on collaboration, continuous improvement, and data-driven decision-making. The organization embraced Agile principles and practices, such as Objectives and Key Results (OKRs), resulting in a more agile and responsive approach to project management.
With the newfound ability to track progress in real time and identify potential bottlenecks, DHCS has become a more strategic organization, aligning its efforts with its core mission of providing quality healthcare to Californians.
The successful implementation of Jira Align has not only improved efficiency and transparency but also empowered DHCS to make a more meaningful impact on the lives of the people they serve.
A Roadmap for Success in the Public Sector
The DHCS transformation showcases the power of combining Atlassian’s robust tools with expert consulting services to drive positive organizational change at scale.
By leveraging Jira Align, establishing standardized processes, and empowering teams with data-driven insights, DHCS exemplifies the potential for large, complex organizations to achieve enterprise agility and deliver greater value to their stakeholders.
This case study illuminates a pathway for other government agencies and enterprises seeking to enhance their operational efficiency, foster collaboration, and achieve greater impact in serving their communities.
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