Revolutionize Your Work Management with Jira Service Management
Challenge
The client’s teams were struggling to manage work and keep up with service requests across various projects and teams.
The results led to difficulties managing operations and prompting a request for additional user licenses. This circumstance has created a challenging scenario for upper management to gain insight into service-related issues costing valuable time.
Our Approach
After conducting interviews with the client’s teams, Oxalis gained an understanding of the current scenario and began developing a strategy for how they desired their system to operate. Next, utilizing this information, we were able to design a new Jira Service Management (JSM) organizational structure that was better aligned with both their team and end-user teams.
Then after the system was designed, we successfully implemented the system for their teams and created their desired forms and needed reports. Next, our team migrated their data from their old infrastructure to the new while also preserving data history and vital knowledge base information.
Finally, we worked with the client’s team on change management and training through their new structure which connected all their users, developers in one easy to utilize ecosystem. Learn more about our Enterprise Services.
Through Oxalis’s strategies, the client was able to decrease their Jira Service Management instances, resulting in significant cost savings and improved service management operations.
The implementation of Jira Service Management and customized features allowed for appropriate routing of work requests, leading to faster resolutions and better customer satisfaction. Additionally, the client was able to improve their operational management, gain greater visibility into service-related issues, and enhance tracking.
Achieve Easy Work Management with Oxalis & Atlassian
Work management with Oxalis & Atlassian is made easy with its intuitive interfaces, powerful integrations, and a wide range of customization options, making it an ideal solution for teams of any size or industry. With the help of tools like Jira, Confluence, Trello, and Bitbucket, Oxalis provides end-to-end solutions for project and work management, from ideation to deployment.
Get more information
Looking to achieve similar results? Fill out the form below to get in touch with our expert team today.
We’re Presenting at WEST “The Premier Sea Service Conference”
To follow our commitment of serving the Ship Yard and Sea Service communities, we’re excited to share that a few members of our team will be attending WEST 2023, February 14-16, in San Diego. Micah Waldstein, our Director of Product Management, will also be presenting “Combating Technological and Future Threats” in the Innovation Showcase in the presentation space, which is located in the center of the exhibit floor next to the Operations Center, at 2:40 pm on Wednesday, February 15, 2023.
With his high-compliance maritime technology experience, Micah has helped businesses successfully guide teams to achieve remarkable results, saving countless hours in production time. Our team is looking forward to this event and catching up with a few familiar faces and to network. If you plan to attend the event, please be sure to say hello and watch Micah’s Presentation.
About WEST:
WEST is the premier Sea Service conference and exposition on the west coast. The event combines military and industry together to explore current and future naval platforms and technologies.
To complete their missions successfully, more than 150,000 professionals in the U.S. Navy, Marine Corps and Coast Guard who live in the San Diego area depend on the open discussions and valuable networking WEST provides. Senior military and government officials talk directly to the operators to gain valuable feedback directly from them. Industry leaders attend because they can connect with decision makers and operators over the three-day event. Event Link.
Presentation Details:
Combating technology and future threats is nothing new to the Sea Service community. Ship yards need to prepare and conquer challenges such as: going paperless in a high-compliant environment, digitizing ship repair and internal systems, and dealing with ever-changing mobile and security threats.
Overcome these challenges with not only the right tools but the right team. Hear three case studies in how leading yards have embraced these challenges and improved efficiency without sacrificing security. Oxalis is a team of expert high-compliance technology solutions consultants and we have the tools and experience to get the job done right the first time. We’ve built and created products that save 10,000+ hours per year in your operations and improve on-time delivery across the board.
5 Biggest Business Technology Trends in 2023:
How you work today is not going to be how you work tomorrow. We all know there will be many challenges ahead for businesses in 2023 and beyond. More people are working from home and teams are distributed across the globe. How can you keep these distributed teams connected and operating at maximum efficiency?
Are you able to rest easy knowing your data is secure? Technology is confusing. We get it. And now more than ever, technology needs to seamlessly and effectively work for your business without disrupting your day-to-day and slowing you down. How can you be assured your tools and your systems will continue to deliver results that work?
Let’s dive into our team’s Top 5 projected business trends your business can expect in 2023 and discover these trends, challenges and potential opportunities.
5 Biggest Business Technology Trends in 2023
1. Keeping distributed teams connected. Optimization.
1. Keeping distributed teams connected. Optimization.
Nowadays, keeping distributed teams connected demands new ways to collaborate.
Being on top of your information management is essential for any company of every size. Your business needs scalable, accessible, and powerful systems. When you implement technology systems and tools effectively and optimizing them, you’ll be able to automate tasks, improve and streamline processes and increase efficient communication.
Reliable IT systems are vital for businesses to stay competitive. You keep your edge by improving data-driven decision making and maintaining the value integrity of AI systems. At Oxalis, we’re dedicated to helping you lead more efficiently and effectively so your company can reach new heights. With our expertise, you’ll be able to overcome staffing gaps and stagnation and keep moving forward toward success.
2. Data security
Okay, this is nothing new. But with the rapid pace of change in the workforce these past few years, it’s no surprise this one made the list.
The rapid change of technology advancements in the workplace has indeed spearheaded change, produced pros and cons, and challenged the norm; this in turn has negatively accelerated threats to personal data. Protecting data for your business and those you serve is no longer an option or a secondary thought for businesses, but an integral part of the day-to-day operations affecting upcoming transactions and the future stake of your company.
In case you’re still considering if technology consulting is a good fit for your teams, consider these statistics:
84% of business say that cybersecurity and resilience is a top priority for 2022
“The growing need for near real-time insights, compliance with data residency and privacy regulations, uninterrupted and reliable operations, and security of centralized environments, combined with an appetite to move away from massive infrastructure investments, drives tremendous demand for edge to bring compute and storage much closer to where the action is…”
Bhargs Srivathsan, partner, McKinsey
3. Accelerated digital technology transformation
Industries are exposed to changes resulting from technological innovation and the diffusion of new technology-enabled business practices. Scaling agile is a complex, multidimensional topic. It involves changing people’s (skills and mindset), practices (rituals and habits), and their tools. Most organizations struggle to scale agile due to a multitude of factors, but the most common one we see is general confusion of how to utilize the tools and methods to best fit their current business model and scale with them into the future.
If you’re looking to plan, deliver, and track progress across your teams at scale, utilizing agile methodologies can be a good starting point.
To maintain a high level of innovation, organizations must deliver customer solutions faster and more reliably – a properly scaled agile methodology makes this possible.
While we all know the disruption to supply chains is here to stay in 2023 and beyond. So how can your business stay ahead of the curve and utilize the supply woes to your advantage?
The phrase “risk resilience” is one that we’ve seen across multiple industries. What is risk resiliency? In business terms it means having the infrastructure in place to manage, track measurable data, and plan for risks, not just adapting to them.
According to a Forbes article by Richard Howells, “2023 Supply Chain Predictions: Resiliency, Sustainability And Visibility Set New Expectations”:
“Building a resilient supply chain is an ongoing process, and we expect organizations to create long-term supply chain resiliency to counter the increasing complexity and hyper-connectedness of today’s global business environment,”…
We know that technology impacts all areas of every business, according to McKinsey & Company, and in the process of digital transformation, there are five areas of risk for new technology implementation:
Business: Taking primary responsibility for soundness and application of data ethics and maintaining a data-driven culture
Society: Safeguarding societal values from business actions and maintaining internal awareness about the societal duty of the organization
Operational risk: Establish robustness of processes and control and mitigate operational risk
Compliance: Ensure compliance with a data-driven culture, regulations, and internal policies
Legal: Proactively advise business lines and the rest of the organization with legal matters
According to Gartner’s there are 10 technology trends for 2023.
Technology is confusing. We get it. And now more than ever, technology needs to seamlessly and effectively work for your business without disrupting your day-to-day and slowing you down.
Do these situations sound familiar to you?
Your team’s technology planning takes up too much of your time, hindering work productivity.
There are pitfalls in your the overall digitalization strategy
Your team is looking to work in a complete agile environment
You’re looking to improve your workflows and adopt efficiency for your teams
Our team is passionate about providing cost-effective, force-multiplying solutions for the Maritime, Government, Healthcare, Aerospace, and Manufacturing industries.
We solve our clients’ problems (every – single – time)
And we are proud to work alongside you to get the job done right the first time.
Our products adapt to your industry’s needs today and into the future.
While all problems need solutions, they also need a guide who has your back and a foolproof plan to get you to where you want to go.
Implement technology with confidence without disrupting your day-to-day business. See which cutting-edge, battle-tested, AI-driven tools work best for you.
Streamline your workflow, build a competitive advantage, and scale your enterprise with your trusted technology solution consultants. We are your technology consultative experts you can trust to get the job done right the first time.
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