Since acquiring Opsgenie in 2018, Atlassian has continuously evolved its IT operations capabilities, integrating alerting, on-call management, and incident response features into the Atlassian platform. Now, in a move to simplify and enhance collaboration between IT and development teams, Atlassian has announced the end of support for Opsgenie, effective April 5, 2027.
This transition aligns with Atlassian’s broader strategy: moving key Opsgenie capabilities into Jira Service Management (JSM) and Compass to create a modern, AI-powered IT operations platform.
What’s Changing?
- Opsgenie will no longer be available for purchase after June 4, 2025 — no new instances will be sold.
- Opsgenie will be fully retired on April 5, 2027 — all access will be shut down, and unmigrated data will be deleted.
- Jira Service Management will now own incident, problem, and change management with enhanced alerting capabilities.
- Compass will provide service and robust alert management, offering context-rich alerts integrated with a comprehensive internal developer platform.
Why the Shift?
Atlassian is doubling down on AI-powered IT operations and consolidating tools to streamline workflows across DevOps, ITSM, and support teams. Instead of managing multiple platforms, teams can now centralize their incident and alerting workflows within Jira Service Management and Compass.
By embedding AI-driven alert grouping, automated alert resolution, and post-incident reviews (PIRs) into this consolidated platform, teams can resolve incidents faster, prevent outages, and increase productivity.
What Should Opsgenie Users Do Next?
Atlassian is offering two migration paths, depending on your organization’s needs:
- Move to Jira Service Management (JSM) — Ideal for teams needing a comprehensive ITSM solution with built-in incident response, problem, and change management.
- Move to Compass — Best for DevOps teams looking for advanced alerting and on-call management alongside an intuitive software component catalog.
How Oxalis Can Help
As an Atlassian Platinum Solutions Partner specializing in ITSM and Cloud, Oxalis is here to help your organization navigate this transition smoothly. Our team has deep expertise in JSM migrations, DevOps transformations, and IT operations strategy, ensuring you get the right solution for your needs with minimal disruption.
We can help with:
- Migration planning and execution – Ensuring a seamless transition from Opsgenie to JSM or Compass.
- Configuration and optimization – Tailoring JSM or Compass to fit your workflows.
- Training and enablement – Equipping your teams to get the most out of Atlassian’s modern IT Ops platform.
The clock is ticking on Opsgenie. Don’t wait until the last minute—reach out to Oxalis today to start planning your migration and ensure your IT operations remain uninterrupted.
