Reducing Resolution Time by 55%: TriMet’s Human-Centered ITSM Transformation
Between 2023 and 2025, Oxalis partnered with TriMet on a multi-phase transformation effort, modernizing both IT Service Management (ITSM) and Enterprise Service Management (ESM) using Jira Service Management (JSM). Together, we redefined how TriMet delivers services across teams, technologies, and touch points.
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