Atlassian Cloud Pricing Changes: What Oxalis Customers Need to Know

Prepare for upcoming adjustments to Atlassian Cloud pricing and packaging, effective October 16, 2024.

Adjustments to Atlassian Cloud pricing will affect various products and plans, including Jira, Confluence, Jira Service Management, Opsgenie, Bitbucket, Atlassian Guard, and Compass.

Why is Atlassian Making These Changes?

Atlassian is committed to continuous innovation and improvement. These pricing adjustments reflect their ongoing investment in enhancing their suite of products and solutions, ensuring they remain the best—and still the most cost-effective—tools for empowering teams and businesses to work better and more productively.

What You Need to Know:

List price increases: Atlassian will increase list prices for several products, ranging from 5% to 20%, depending on the product and plan.
Jira Service Management packaging changes:
- Atlassian will move advanced incident, problem, and change management features exclusively to Premium and Enterprise plans. This includes features such as incident conference calls, chat tools, major incidents, Post-Incident Reviews, change management functionalities, automated risk assessments, CI/CD integrations, and problem management capabilities.
- Atlassian will introduce consumption-based pricing for Assets objects and Virtual Service Agent assisted conversations in Premium and Enterprise plans. Premium and Enterprise customers will receive 50,000 Assets objects and 1,000 Virtual Service Agent assisted conversations per month at no additional cost. Usage beyond these limits will incur charges of $0.05 USD per object per month and $0.30 USD per assisted conversation per month, respectively, with volume discounts available.

Atlassian Cloud Pricing Grace Periods and Transition Plans:

Jira Service Management Standard customers:
- If you haven’t used the advanced features moving to Premium in the past six (6) months, you will not be offered a grace period.
- If you are actively using these features, you will receive a 12-month grace period upon your next renewal on or after October 16, 2024. After this period, you will need to upgrade to Premium or Enterprise to continue using these features.
Jira Service Management Premium and Enterprise customers: You will receive a 12-month grace period upon your next renewal on or after October 16, 2024, for the consumption-based pricing. After the grace period, you have the option of a three (3)-year advantaged plan to gradually transition to full limit pricing.

How Will the Changes to Atlassian Cloud Pricing Affect You?

The impact of these changes will depend on your specific Atlassian Cloud usage and plan. We recommend contacting your Oxalis consultant to discuss how these changes might affect your organization and explore potential cost-saving strategies.

Talk to Us

Oxalis firmly believes that Atlassian’s solutions are best-in-class and offer unparalleled opportunities to enhance organizational efficiency and productivity. While we acknowledge that these tools represent a significant investment, we view them as a crucial investment in your future and the long-term success of your business.

Our goal is to ensure you’re extracting maximum value from your Atlassian investment. We specialize in process analysis and consumption rate optimization, helping you identify areas where you may be overspending or underutilizing your licenses. We can also assist in building a compelling use case and justification for continued investment, demonstrating the tangible benefits and ROI of the Atlassian platform.

Navigating the complexities of Atlassian licensing, from Premium to Enterprise and Standard plans, can be daunting. Oxalis’ expertise lies in deciphering these intricacies, ensuring you have the right licenses for your needs and optimizing your investment. Let us guide you through the process and help you achieve your goals.

Remember, you’re not alone in this.

We Understand

We recognize that news of price increases is never welcome. At Oxalis, we’re committed to working closely with each of our customers to minimize the impact of these changes. Our team of experts will help you evaluate your current usage, explore potential cost-saving strategies, and develop a plan to ensure a smooth transition. We’re here to support you every step of the way.

Don’t Get Caught Off Guard: Consult with Oxalis Today

Your dedicated Oxalis consultant will be in touch soon to schedule a conversation about these changes and how they might impact your organization. We understand that every organization has unique needs and budgetary considerations. Let’s work together to ensure you’re getting the most value out of your Atlassian investment. We’re experts at navigating the complexities of Atlassian licensing, from Premium and Enterprise to Standard plans, and we’re here to guide you every step of the way.

Your Partnership Matters

Oxalis values your partnership and are committed to your long-term success. We look forward to working with you for years to come, navigating the ever-evolving technology landscape and ensuring your Atlassian investment continues to deliver exceptional value.

From Complexities to Clarity: How DHCS Embraced Agility and Transformed Healthcare Delivery in California

The Challenge:
Navigating a Complex Landscape and Achieving Strategic Alignment

The California Department of Health Care Services (DHCS), a $200 billion state agency with 3,400+ staff members, recognized the need to enhance its ability to navigate a complex landscape of projects and teams. While dedicated to delivering critical healthcare services to millions of Californians, the agency sought to improve its operational efficiency, facilitate data-driven decision-making, and cultivate a culture of agility and collaboration.

Solution: Empowering Enterprise-Wide Visibility and Control with Jira Align

DHCS partnered with Oxalis, an Atlassian Platinum Solutions Partner with a proven track record in Agile transformations. Together, they implemented Atlassian’s Jira Align as the cornerstone of their enterprise portfolio management strategy. Oxalis consultants worked closely with DHCS to tailor the solution, integrating Jira Align with their existing Jira instances to create a comprehensive and unified view of the entire project portfolio.

Addressing the challenge of managing diverse projects, Oxalis established standardized methodologies, data quality standards, and reporting structures across teams and departments. This approach fostered consistency and reliability, providing DHCS leadership with clear visibility into project progress, resource allocation, and overall portfolio health.

Oxalis also harnessed the power of Atlassian Analytics to develop interactive dashboards tailored to the needs of DHCS executives. These dashboards delivered real-time insights into critical metrics, such as project health, schedule adherence, budget utilization, and risk assessment, empowering leaders to make informed, data-driven decisions aligned with the organization’s strategic goals.

Outcome: A Transformative Shift Towards Agility and Impact

The implementation of Jira Align and Oxalis’ expert guidance sparked a transformative shift within DHCS. By providing a unified view of the portfolio, the solution fostered greater transparency and accountability across the organization, empowering teams to make informed decisions and take ownership of their work. Standardized processes and streamlined workflows, combined with time-gated Program Increments (PIs), significantly improved project delivery and overall efficiency.

Ryan Mosley, DHCS’ State Project Director for Behavioral Health Transformation, expressed his appreciation for Oxalis’ commitment and expertise, stating,

“I’ve got to hand it to Oxalis. We’ve had you all drinking through the fire hose, but no matter what, you always find a way to get things done and done RIGHT. It’s just a real testament to the quality and work ethic of the team at Oxalis.”

The adoption of Jira Align facilitated a cultural shift within DHCS, fostering a greater emphasis on collaboration, continuous improvement, and data-driven decision-making. The organization embraced Agile principles and practices, such as Objectives and Key Results (OKRs), resulting in a more agile and responsive approach to project management.

With the newfound ability to track progress in real time and identify potential bottlenecks, DHCS has become a more strategic organization, aligning its efforts with its core mission of providing quality healthcare to Californians.

The successful implementation of Jira Align has not only improved efficiency and transparency but also empowered DHCS to make a more meaningful impact on the lives of the people they serve.

A Roadmap for Success in the Public Sector

The DHCS transformation showcases the power of combining Atlassian’s robust tools with expert consulting services to drive positive organizational change at scale.

By leveraging Jira Align, establishing standardized processes, and empowering teams with data-driven insights, DHCS exemplifies the potential for large, complex organizations to achieve enterprise agility and deliver greater value to their stakeholders.

This case study illuminates a pathway for other government agencies and enterprises seeking to enhance their operational efficiency, foster collaboration, and achieve greater impact in serving their communities.

Looking to achieve the same success as DHCS? Contact us today to enhance your operational efficiency with our Agile Services.

Start Your Transformation with Oxalis’s Enterprise Strategy & Planning Expertise

Unlock the full potential of your organization by embracing Agile services. Streamline processes, enhance collaboration, and drive innovation

Striking a Balance: Embracing White-Glove Service in a Self-Help World

In today’s business landscape, self-service solutions have become the norm. But have we lost sight of the invaluable role of a personal touch?

Technology, while efficient, often places the burden of navigation and problem solving on the customer. However, a strategic blend of supportive processes, adaptable technology, and genuine human connection can craft a service model that prioritizes the customer experience without sacrificing efficiency.

In Search of the Human Element: Reclaiming Human-Centric Customer Service

From online shopping to troubleshooting tech glitches, self-service and automation have woven themselves into our everyday lives. Customer service, once synonymous with dedicated training and personalized interactions, has taken a backseat to automated responses and rigid support pathways.

Oxalis is your Trusted Atlassian Partner

While automation undoubtedly streamlines processes, it risks depersonalizing service interactions. Research highlights a strong consumer preference for human interaction in complex scenarios. According to a survey by Accenture, a staggering 83% of consumers favor human assistance over digital channels for intricate tasks. Furthermore, poor service led to an estimated $1.6 trillion loss for U.S. businesses in 2016 due to customer churn.

This underscores the importance of finding the right balance. While self-help tools have their merits, they shouldn’t replace the human touch. Technology is best utilized when it enhances the user experience from a human perspective.

When Self-Service Falls Short: The Case for White-Glove Support

Complex Problem Solving

Not every problem can be neatly solved by a chatbot. Complex issues demand human expertise and intuition. Cybersecurity threats or intricate technical glitches in IT service management, for instance, require the skilled intervention of professionals.

Personalized Support

Self-service solutions, while efficient, offer standardized responses. White-glove, human-centric customer service, on the other hand, provides the tailored assistance that customers crave. A poll by PwC found that 82% of U.S.-based consumers indicated they “want to interact with a real person more as technology improves,” while 59% of all consumers feel companies have lost touch with the human element of customer experience.

Building Trust and Loyalty

Human connection fosters trust and nurtures long-term relationships. It’s no surprise that customers with positive experiences tend to stick around longer. Case in point, a study by Harvard Business Review discovered that customers with good experiences were likely to remain customers for six times as long as customers with bad experiences. Customer service isn’t just about resolving issues; it’s about cultivating loyalty and positive brand perception.

Human interaction builds trust and fosters long-term relationships. People care about customer service and it affects not only perception but brand loyalty.

Data-Driven, Customer-Centric: Personalizing the Service Experience

Technology as an Enabler

The answer isn’t to reject technology but to harness its potential strategically.

A Two-Pronged Approach:

Offer customers transparent choices. A generic service route might take longer but guarantees personalized attention. Alternatively, a specific support path may be faster but requires more effort from the customer. This empowers customers while optimizing resource allocation.

Data-Driven Insights:

Leverage data analytics to understand customer preferences and pain points. This enables proactive issue resolution and personalized service delivery.

Omnichannel Communication:

Meet customers on their preferred platforms. Whether it’s chat, phone, email, or in person, offering diverse communication channels ensures accessibility and convenience.

Continuous Training:

Invest in your service agents. Equip them with the latest knowledge and tools to deliver exceptional service.

A Real-World Example

Oxalis partnered with a leading public transportation provider to design a customer-centric Jira Service Management system that delivered a white-glove service experience. By focusing on the user journey, Oxalis revamped intake, triage, routing, and notification processes. The result? A significant increase in customer satisfaction and perceived ease of use. This demonstrates the power of a customer-focused service model, even in sectors where it might not seem immediately obvious.

The Human Touch: The Ultimate Competitive Advantage

The digital age has brought remarkable advancements, but it shouldn’t come at the cost of human connection. Personalized service remains a cornerstone of exceptional customer experiences, particularly in complex fields like IT service management. By striking the right balance between technology and human interaction, we can deliver faster, more efficient, and ultimately more fulfilling service experiences. Remember, the self-help world shouldn’t overshadow the irreplaceable value of genuine human connection.

Ready to elevate your customer experience? Let’s explore how to infuse the human touch into your service model. Contact us today for a personalized consultation!