DevSecOps Security Best Practices

The DevOps software development model has become increasingly popular, but it doesn’t inherently lend itself to the level of security required these days. DevSecOps builds on the value of DevOps, preserving its throughput and stability while integrating security best practices.

At Oxalis, we frequently work with healthcare and government organizations, whether states, defense contractors, or the DOD directly. Sometimes we develop the software and other times we help our clients develop the software, but in both cases, we take security seriously in our software development processes. Security in software development doesn’t tend to excite many people outside the software security industry, so let’s be clear on why it is always important.

Why You Should Prioritize Security

Why is important software security

Threats have been increasing – from malware, bots, hackers, and more – and are hitting much more than just the largest targets. It’s not only the software products themselves that are the targets: recently there was a supply chain attack on Azure developers via malicious NPM packages. And since the goal of many attacks is simply to gain some form of access, even development-adjacent platforms such as documentation are targets, as we’ve written about in Confluence Remote Code Execution Vulnerability: Everything you need to know about it. With the conflict in Ukraine, the number of state actor attacks has also greatly increased.

For any given week we could provide another ten example headlines. The fact is that it doesn’t matter what your role is in software development – whether you are a developer, a tester, project manager, program manager, or product manager of software – software security is now part of your job. It can’t be outsourced to a security team at the 11th hour to give their final blessing. This article covers how you can include security as part of your full lifecycle without interrupting the developer experience.

DevOps Overview

What is DevSecOps

DevSecOps builds on top of the foundation that the DevOps revolution has put in place, so you really need a common working understanding of DevOps. There is no central definition, but generally speaking, DevOps is a set of practices intended to enable an organization to release software updates more often without sacrificing quality. It accomplishes this by taking activities traditionally occurring toward the end of the development process and “shifting them left”, a reference to the fact that in a left-to-right process diagram, steps to the left occur sooner.

One major effort to pin down the principles driving DevOps comes from DORA, the DevOps Research, and Assessment team, which is a research program acquired by Google in 2018. DORA studied software teams that deliver the most value, fastest, and most consistently, to analyze practices those teams optimized. In 2018 the program identified four metrics, shown in the graphic above, that have been widely adopted as the standard for DevOps teams. The left side represents throughput – release frequency and the development team’s speed – while the right side represents stability – risk and failure management.

Deployment Frequency

How often are you making new releases of your software or pushing new builds into production? In the classic enterprise environment, deployments may be monthly or quarterly, requiring significant processes to implement. In the DORA-based DevOps model, deployment is ongoing, with frequency measured in times per day; organizations leading in DevOps may deploy 100 times in a day. The benefits include improving time-to-value for customers, and reducing the risk from production failures because changes are smaller and easier to fix.

Time for Changes

In a monthly or quarterly release cadence, each release comes at the tail end of a three-month process, so if you are a developer who misses the scheduled cut-off date, your change has to wait for the next release. Conversely, in the rush to meet that cut-off date, you’re more likely to do poor-quality work. DORA’s metric prioritizes reducing the time from the first code commit to the time of code deployment. This enables faster bug fixing and greater responsiveness to changing user needs and external events, which makes your product more useful and valuable to users.

Change Failure Rate

Of course, the chief reason long development cycles exist is to reduce the risk of failures before moving into production. Greater throughput must therefore be accompanied by robust testing of all types that are relevant to the product, otherwise, you risk creating a failed engine. It’s also vital to carefully define what a failure is for your organization, teams, and products – that definition will drive employee behavior (in order to meet the desired metric), so if you make it too broad or too limiting, you can unwittingly encourage undesirable behavior. Increasing your deployment frequency can improve the change failure rate since it’s generally easier to test small changes than large ones.

Mean Time to Recovery

Inevitably, despite your best efforts, failures will occur in production. When they do, you’ll want to minimize the delay between a failure occurring and its resolution via a production change. Going back to the classic enterprise model, these large monthly or quarterly releases are often done during the night because if a failure occurs, the size of your changes actually makes recovery more complex and time-consuming – potentially involving activities such as a database backup reindex – so you have to worry about the failure affecting users for a lengthy period of time.

Well-implemented DevOps relies on designing systems for the fastest possible recovery, such as the blue-green deployment model, in which changes are deployed to a subset of your platform (the “green environment”), testing is done, then production traffic is gradually routed from the subset running the current version (the “blue environment”) to the green environment. If failure is detected after deployment, traffic can be easily routed back to the blue environment. Approaches such as these complete the DORA-driven picture by minimizing both the resources needed to recover from a failure and the impact of the failure.

Integrating Security into DevOps

Now we move on to what it means to add Security to the above foundation.

  • You want security at every stage of the process, to be something everyone concerns themselves with.
  • You want to shift it left so security is thought about early in the cycle.
  • You want to preserve DX and UX.

Traditional security tools, time-consuming to use and siloed in a separate security team, won’t suffice. One challenge with DevSecOps is that there’s no single tool or tool collection you can go out and buy that enables you to suddenly be “doing DevSecOps.” But in pursuing the goal of a culture of continuous security, there are tools you can use to integrate security measures at every step in the software lifecycle.

Continuous Security

How to implement DevSecOps

Remember the 8-stage DevOps infinity model? Software is never developed and then just done – it’s a continuous process. You’re making production changes about as fast as developers are releasing code. So your security checks have to be baked into that process as inherently as code commits are, and baked into every one of the eight steps. This is only possible if everyone takes responsibility for security in the stages they participate in.

Full Lifecycle Security

DevSecOps lifecycle

From a planning standpoint, how do you design features that enhance and improve security? You need to think about the threats that a new feature brings to bear on your product, so you can mitigate it in the planning process rather than after it’s already been exploited – and even better, so you can give your developers real-time feedback on potential code issues even as they are writing code. You want to build in a secure manner, pulling in only components that are secure. You want to make sure that your code and your builds aren’t doing anything unexpected or untoward. You want to have confidence that what you build is what goes into production, and that what’s in production behaves as expected. And you want all this automated, with minimal human interaction.

To complete the loop, you want to have the information you’re collecting from your production environments to go right back into the planning process. This gives you a short feedback cycle as you continue to respond and iterate quickly. For those who are new to DevSecOps, and even to DevOps, the big wins come from the code deployment part of the chain, CI/CD steps 2-6. In the monitor and respond steps, traditional cybersecurity tools and approaches can be useful, but only to the extent, they’re integrated into the chain, so they can happen in real-time – rather than having to stop everything and wait for a separate team to do something.

Do Your Threat and Risk Assessments

DevSeCoPS IMPLEMENTATION

Clearly, every organization is different, and every organization faces a different set of threats and has different concerns when it comes to security. Implementing security measures appropriate for a DevOps model, without sacrificing throughput or stability, is not trivial, and consulting experts is appropriate. There are a lot of standard tools and standard methodologies that can be applied. But it’s vital to ensure that any tools and processes chosen fit your needs well, including accommodating the particular industry space(s) you operate.

You need to do your own threat and risk assessments before any discussion of security tools. If you’re working in the government space, there are compliance and certifications that may dictate security requirements, such as static code analysis. You should be making choices for security without having compliance requirements. That’s definitely the Oxalis position on this. When we work with organizations, we start with such questions as What is the profile that you’re facing? Where’s your organization today? Where do you want to be based on what you’re doing? Where your concerns lie? The answers lead us to determine what will give you the best bang for your buck in the DevSecOps space.

The Foundation of DevSecOps

DevSecOps security best practices fundamentals

There are, however, two foundational pieces that are required for DevSecOps in all cases. The first, as mentioned earlier, is a culture of security, which underlies everything. While there’s certainly a role for dedicated security folks, DevSecOps requires security to be part of everyone’s job and of the entire organization’s culture. Product management, project management, coding, testing, deployment, network monitoring – everyone. The second part of the foundation is automating every possible action and then auditing the performance of that automation. Regardless of your role, ask yourself how to take a particular tool or tactic and automate it. Then whenever the automation runs, for good or bad, make sure that there’s a clear, indelible record of it. A fully-automated lifecycle can be a nightmare if you have no easy way of determining why it’s malfunctioning.

You can take these steps whether you’re just starting – maybe figuring outsource control and experimenting with some automated builds – or working in a mature enterprise environment. And without them, the following tools and tactics will be minimally useful.

DevSecOps security best practices: Three Areas of High Value

Steps into DevSecOps security best practices

Let’s start talking about some actual tools and tactics that your organization can consider.

On your path to shift security to the left and increase speed, there are three major areas to focus on: auditing and controlling upstream risk and communicating that downstream, giving developers real-time tools and feedback so they know they’re writing code in a secure manner, and making sure that what you’re building is something you can trust in production.

Software Supply Chain

Software supply chain management

Software supply chain management is a hot topic at the moment. In December 2021, Oxalis spent a lot of time tracking and navigating the Log4j risk. Log4j, an almost ubiquitous Java component, has been around for decades before a major vulnerability was detected, with active exploits being run against it. Without functional software supply chain management, many organizations had no idea what their Log4j vulnerabilities were – which products had incorporated this component, or which internal tools or software used it.

Say I, as a software developer, don’t want to write my own tool to log errors because I know that’s a common component someone else has surely created. And there’s this great one called Log4j. It’s freely available, it’s in a Maven repository, so I just pull it into my code and start using it. And suddenly, I have introduced an unmanaged risk into the product – and into the company. No one else has any idea that component is being used, so no one else has a chance to anticipate problems or mitigate them if they happen.

In a DevSecOps environment, when I identify the need for a logging package and want to use Log4j, I poll my internal security repository. If Log4j is whitelisted, it gets pulled right in with no problem. Maybe it’s listed as iffy, so I can still add it, but the security team gets notified to inspect it. If it’s blacklisted, it just gets blocked. This approach does two key things.

  1. It provides a clear point of audit since there’s a central repository of all external components used by our products and tools. And since we want to automate as much as possible, this repository can be used by a threat monitoring system that automatically notifies us of our risk points when a new vulnerability is discovered.
  2. It prevents attacks such as the NPM supply chain attack of March 2022. When you’re pulling a library from a public repository, you might mistype the name of the library and not notice that there’s a package for that library – a bogus package containing a threat (this is called typosquatting). We want that library request to go through our security repository and be blocked.

So far we’ve been looking at the upstream side. Software BOM covers the same process downstream. You want to put together a list of every component that goes into a piece of software, and ensure it follows the software through the rest of the lifecycle. This will soon be required for federal contractors. There are plenty of tools for this, but they’re language-specific and rapidly evolving. If you have any questions about your specific case, get in touch with us, and we’ll help you navigate it.

statis code analysis

Static Code Analysis

It’s exceedingly rare for an employee to intentionally introduce a security vulnerability. The major risk is accidental coding errors, such as the classic buffer overflow, in which (for example) the code implicitly assumes a particular list will be at most 10 items long. If an attacker finds a way to make an 11-item list, they’ll have broken into the system in some way, shape, or form. The common cross-site scripting attack often relies on code that fails to clean up user inputs, allowing characters that can be used for all sorts of harmful activity.

Static code analysis tools look for these types of errors (including, of course, far more sophisticated and subtle cases than buffer overflows) and provide real-time feedback to developers that they could be introducing security risk, as well as preventing that code from reaching production. These tools often use manual rules for identifying these errors, but are increasingly relying on AI and machine learning to identify those really subtle vulnerabilities that even a conscientious developer might not catch on their own.

Build Artifact Analysis

build artifact analysis

Now you’ve verified external dependencies and inspected your code for even subtle vulnerabilities. How do you check the results of the build to make sure they are what you expect to be flowing down into production? If you’re using a containerized application – taking what amounts to a VM image from the internet and putting it into your production environment – how can you be confident you’re not introducing some security vulnerability or an unpatched piece of software? Build artifact analysis relies on DAST tools to identify these risks, monitoring for unexpected external server traffic or unusual memory usage, or unauthorized file access.

Traditional Integrated CI/CD Pipeline

integrating into the CI/CD pipeline

Now it’s time for a closer look at the test-to-deployment portion of the lifecycle, starting with the traditional CI/CD pipeline looks like after the developer develops their code and pushes it to, say, a Git repository. Some amount of automatic testing happens at a code level, unit testing happens here, and maybe there’s some basic code inspection. You then run the build and then deploy that piece of code – or maybe deploy the entire product into a testing environment where you run some integration tests. If all the testing passes, then you deploy to production.

Integrating Security into the CI/CD Pipeline

hot to integrate into the CI/CD pipeline

All the security elements we’ve covered need to be integrated into the pipeline. When working on code, you should be receiving real-time feedback, not from the testing stage later on. Static code analysis and software supply chain management apply here – is the package you’re adding allowed? Am you at risk of introducing security vulnerabilities? Those same tools and tactics extend into your static testing phase, to check for vulnerable upstream packages and security code violations that you don’t want to get intoy our production environment. The build process is also where you develop your software BOM, to document everything that’s going into the build as an immutable record that follows the build all the way into production.

Build artifact analysis happens in two stages, starting at build time. Inspect your containers: are you pulling in containers that have, say, a version of SSH with an unpatched vulnerability or a bad root password set. Do your dynamic application testing: check for outbound connections, check unexpected file access, etc. You often do this in your testing environment. But your risk profile might dictate that you do this in a more isolated way, to maximize confidence that the application is behaving as expected and to minimize unexpected risks that might bite you when you go into production.

Sample DevSecOps Toolchain

There are, of course, many different tools that fit the scenarios mentioned here, and what’s right for your organization will vary. Here is a set we have found to work for a broad customer base, as a concrete example of what this all can look like. But your threat profile and risk profile, and the type of software you’re developing, where your organization is cultural – all dictate which products you’ll want.

Sample DevSecOps toolchain

This set of tools is flexible and fits a wide range of customer profiles as well as a variety of software development methodologies. It covers every part of the 8-step infinity model.

  • Confluence is an enterprise collaboration wiki with many fantastic features built-in for security planning, threat assessment, security incident response, and much more. A vibrant ecosystem of addons/plugins makes it easy to customize for your particular environment. DevSecOps, more than most models, requires everyone to be on the same page, so you need an accessible, robust, centralized knowledge management system.
  • Jira Software helps developers plan their work with structured security checks in place to ensure that testing has been done and passed appropriately. Jira Service Management makes sure any problems in production get attention from the right people – and are exposed to the development and planning teams, to factor into future work.
  • Bitbucket tracks who made which changes that got into production, with tight integration with Jira and Confluence.
  • Bamboo (on-prem) and Bitbucket Pipelines (SaaS) integrate with both Jira products, connecting code commits with build tracking with test reports with incident tickets. The result is that whether you’re a manager, developer, tester, or network monitor, you have access to all the data you need pertaining to a code change. Additional tools we use here include: Snyk, which does a whole suite of build inspections, and OSWAP Zed Attack Proxy, which wraps an internet proxy around your application, runs it, and looks for unexpected external communications.
  • Sonarqube provides static code analysis, including reports on error types, adherence to coding standards, unit tests, and more – and offers graphs of metrics history. This gives the real-time security feedback developers need and helps developers identify areas of improvement. It supports a large range of languages and development processes.
  • Nexus3 is an artifact management system that helps manage your software supply chain. It provides a firewall for software coming into your organization, a buffer between your systems and public software tool repositories. It actively polls vulnerabilities and will proactively notify you if there’s been a CVE announcement.

Oxalis has deployed this suite repeatedly for many customers, and helped train developers in it. We value it not just for its flexibility, but because it can be deployed on-prem, in your server closet, in your VMWare cluster, on Azure or AWS both in commercial space and in sovereign high-compliance spaces such as AWS Gov Cloud. In addition, these solutions are all available as SaaS-managed solutions, if your risk profile supports using a third-party managed solution. We’ve deployed this stack to all those scenarios – and we use it internally as well.

How to Get Started with DevSecOps Security Best Practices

How to get started with DevSecOps security best practices

1) The core of everything you do. Using Sonarqube to crank out error messages does you no good if you can’t figure out which developer wrote the code generating the messages so you can catch it earlier in the future. If it’s not happening automatically, it’s probably not happening at all or is consuming huge resources on it and it’s probably slower too. So again, you want to move fast, with frequent code deployments.
2) Understand this and align it with what you want to do on a roadmap basis. We can provide guidance and support on this. We don’t want anyone to add static code analysis just to check a box. It needs to be a specific response to your analysis of your organization’s security risks and concerns.
3) Break down silos. Get security out of the tail end just before release, and into the planning, early development, and architecture stages. You want security at each step in the lifecycle so that if one step fails, the next can catch it and prevent customer impact.

You develop your own software, and Oxalis helps companies who develop software with their work management tools. We’re excited to discuss this with you and hear about your concerns. Even if you’re just getting started on your DevOps journey or taking your first steps into CI/CD, we can provide guidance.

Recommended blog posts about DevSecOps security best practices

Contact Us

Do you have questions about DevSecOps Security best practices?

 

 

Critical Vulnerability – Jira Server and Data Center – Authentication Bypass in Seraph – CVE-2022-0540

On April 20th 2022, Atlassian released a security advisory for Jira and Jira Service Management, regarding an authentication bypass vulnerability in its web authentication framework, Jira Seraph.

Please Note: JIRA Cloud customers are NOT affected by this vulnerability.

Summary of this issue CVE-2022-0540

Although the vulnerability is in the core of Jira, it affects first and third-party apps that specify roles-required at the webwork1 action namespace level and do not specify it at an action level. For a specific action to be affected, the action will also need to not perform any other authentication or authorization checks.

Jira on its own is not vulnerable, but having installed plugins that leverage the particular functionality creates the vulnerability. Thus, for an installation to be vulnerable, you must be using a vulnerable version of Jira or Jira Service Management and have one of the specific plugins installed and active. Unfortunately for most users, some of the vulnerable plugins include plugins installed and enabled by default, specifically the Mobile Application for Jira add on.

What is the Issue?

A remote attacker can exploit a vulnerability (CVE-2022-0540) in affected Server and Data Center versions of Jira and Jira Service Management by requesting a specially crafted URL which bypasses authentication and authorization requirements in WebWork actions. Any first or third party applications that specify roles-required at the webwork1 action namespace level and do not specify it at an action level are vulnerable. Atlassian rates this vulnerability as critical.

Which Jira versions are affected?

The affected versions of Jira Core Server, Jira Software Server, and Jira Software Data Center are:

  • All versions before 8.13.18
  • 8.14.x
  • 8.15.x
  • 8.16.x
  • 8.17.x
  • 8.18.x
  • 8.19.x
  • 8.20.x before 8.20.6
  • 8.21.x

Fixed Jira versions

  • 8.13.18
  • 8.20.6
  • 8.22.0

Which Jira Service Management versions are affected?

The affected versions of Jira Service Management Server and Jira Service Management Data Center are:

  • All versions before 4.13.18
  • 4.14.x
  • 4.15.x
  • 4.16.x
  • 4.17.x
  • 4.18.x
  • 4.19.x
  • 4.20.x before 4.20.6
  • 4.21.x

Fixed Jira Service Management versions

  • 4.13.18
  • 4.20.6
  • 4.22.0

Which Apps Are Affected with CVE-2022-0540?

Atlassian provided an expandable table for the affected apps in the “Determining which apps are affected” section of the Atlassian advisory notice.

Two of the applications that can result in a vulnerable configuration are Atlassian plugins which are included by default in Jira and Jira service management – Insight Asset Management for Jira Service Management, which has been included in all versions of JSM since version 4.15.0 and Mobile Plugin for Jira which has been included in all 8.x releases of Jira and 4.x releases of Jira Service Management. This means that most users of Jira and Jira Service Management are vulnerable to this security advisory.

What you should do?

Installing a fixed version of Jira or Jira Service Management is the surest way to remediate CVE-2022-0540. Once a fixed version has been installed, all apps in your instance are protected against CVE-2022-0540 and no further action is required. Please reach out to Oxalis if you’re affected by vulnerability and would like assistance.

Not Ready to upgrade, or can’t upgrade quickly?

There are various reasons why you may not be able to quickly upgrade to a fixed version of Jira or Jira Service Management, such as:

  • Outdated DB – There are many older platforms that Jira no longer supports, which would block a potential upgrade to the latest version. Check out the list of Atlassian support platforms for the latest versions here.
  • Marketplace App compatibility – There are thousands of third party applications in the Atlassian ecosystem, and many systems have at least several downloaded on their system. These Apps usually lag behind the latest Jira versions for compatibility if major changes are made, and need to be reviewed before performing the upgrade. 
  • Change Management overhead – Many organizations have a robust change management process in place which may cause a delay in a system upgrade. While we do recommend having a robust change management process in place, there must be bypasses specifically for situations such as this security vulnerability. 

If you cannot upgrade Jira or Jira Service Management, you can take one of the following actions –

  • Upgrade vulnerable plugins to non-impacted versions.
  • Disable vulnerable plugins – note that this will remove provided functionality and should be considered a worst-case option. For JSM, disabling Insight Asset Management may have the further impact of removing all service management functionality.

How to avoid future risks?

Migrate to Atlassian Cloud

At the beginning of 2021, Atlassian announced their journey to cloud, showing their dedication to the Cloud products and services. Even though they will be decommissioning their Server offering, their Data Center platform will continue to be supported. There are many considerations to take into account before deciding to migrate to Atlassian Cloud, but it is certainly worth considering, as it is clear that Atlassian is focusing their efforts towards the Cloud.

  • Not a Lift-and-Shift – Migrating from Server/Data Center to Atlassian Cloud is not simply a lift-and-shift effort. There are many differences between the on-premise and cloud versions of Atlassian’s applications, along with differences in the Marketplace Apps. A short discovery effort is recommended to plan and map your migration effort to ensure success. You can learn more about our migration approach here.
  • Compliance – It’s possible Atlassian Cloud may not meet your compliance needs. Currently, Atlassian Cloud does NOT meet the following compliance standards:
    • HIPAA
    • FedRAMP Moderate
    • NIST 800.53
    • Review Atlassian’s cloud roadmap to see when they plan on meeting these compliance standards.
  • Trust – Atlassian’s team is dedicated to keeping the trust of their customers, and has you covered. Review information about security, reliability, privacy, and compliance for their products and services here.

Stay Up To Date

Staying on the most recent version continues to be the best strategy. With stability, it can be easy to end up just staying with what works and getting out of date. For Oxalis customers on Server and Data center versions of Atlassian products, we perform regular updates which in this case means users were on fixed versions since February, 2022

Build Security at Depth

While implementing zero trust architectures can be challenging, choosing architectural patterns that allows for isolation and segmentation of infrastructure components provides both reduced blast radius and limits exploitation.

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We are here to help

If you need help understanding if you’re at risk with CVE-2022-0540, hardening your existing infrastructure, are looking for ongoing maintenance help, or want to move to a more compliant infrastructure, our award winning team is here to help. As a group of technology consultants and product leaders that operate in various high-compliant industries, Oxalis has a strong focus on security. We don’t just care when vulnerabilities occur, it’s a key piece of how we operate as a firm.  

Takeaways from Team’22

Oxalis attended the Team’22 event in Las Vegas which was a great opportunity to connect with Atlassian thought leaders, innovators, and ecosystem partners. We wanted to share with you the latest insights and updates on all things ITSM, DevOps & Agile, and Work Management.

Here are our key takeaways from Team’22

Atlassian platform overview

Atlassian Platform overview

Atlassian organizes its products into 3 broad solution categories – Agile/DevOps, ITSM and Work Management. Each solution type is built upon the same 3 core layers. By sharing the same core, teams are able to operate independently of each other but can easily collaborate and align with each other.

The first of the multi-layer platform is the shared experience. Atlassian is working hard to ensure a consistent experience across all of their products, to help reduce user friction when onboarding experienced users into new products.

The data management layer helps Atlassian meet their security compliance requirements across multiple industries.

The cloud infrastructure underneath all of this powers hosted microservices that hold up the entire stock of Atlassian solutions.

Finally, an extensibility layer through the Atlassian Marketplace helps enables to customize the capabilities according to your needs.

Shared experiences

Shared experiences Atlassian dasboard

Atlassian are pushing hard towards a unified user experience across all of their applications. This should help users engage with the collaborative features across the entirety of the Atlassian product suite.
If you’re an Atlassian user, who uses one product or more, you’ll now get a unified login experience to access all of your products.

Confluence Tables

The Confluence editor now allows you to directly insert inline tables and change chart type.

confluence tables

You can now automatically create charts out of your data, and switch chart type with one single button. This is done within the Confluence editor without having to exit and switch to another product.

More Confluence updates

  • Popular drawing tools such as Miro, Mural, Draw IO, Glitchy and Lucid have now been integrated. Users can improve their Confluence page visuals with objects such as diagrams and flowcharts.
  • Atlassian will soon be launching a presenter mode, which is a streamlined view of a published page that makes for a really polished screen share (and avoids visual distractions).
  • Atlassian is building in some more playful features, such as adding emojis to page titles, add
    header images. Page readers will be able to tell you how they feel with emoji reactions.
  • Microsoft Teams: Microsoft Teams will be the first non Atlassian product to integrate with Confluence embedded pages.

Admin security

Admin security: Atlassian access

Atlassian Access will enforce native security controls on mobile apps through the mobile app management capability in Atlassian access.

Work Management Apps

Work Management Apps

Work management is a category of products that is receiving increased attention over the last few years, as businesses of all shapes and sizes try to navigate the digital transformation. Whilst the purpose of these apps is to help teams to get their work done they are becoming more specific than ever before. This can present challenges such as data silos and operational blocks. Atlassian Atlas can help you overcome some of these hurdles.

Atlassian Atlas

Atlassian Atlas is a free teamwork directory that connects the dots across teams, their apps, and work. Atlas can answer multiple operational questions like “what, why and how” and should lead to better work management relationships between all of your teams.

Atlas can also sync with apps such as Slack and Microsoft teams to get the latest updates.

Atlassian Atlass dashboard

Atlas is linked via epics, meaning you can connect Atlas Projects to Epics in Jira Software. Atlas can also display the profiles, of anybody on your teams.

Atlassian Compass

Compass is a free developer experience platform that helps integrate disconnected information, so you can better navigate distributed architecture. You’ll be able to know exactly where to go for help. You’ll be able to build and use scorecards to give autonomy to your teams to maintain security and compliance, all while getting real-time updates.

Atlassian compass dasboard

Atlassian Analytics & Atlassian Data Lake

Both of these tools are intended to help teams to get the big picture of their operations. Atlassian Data Lake is cross-product and cross-instance tool (built on enterprise-grade) to get practical analysis through pre-modeled fields.
Atlassian Data Lake includes data from Jira Software and Jira Service Management.

Atlassian Data Lake + Atlassian Analytics

Atlassian Analytics is a tool to visualize your data through SQL or without code. Atlassian Analytics can connect Atlassian Data Lake. Some ways Atlassian Analytics delivers insights through Data Lake are:

  • Out-of-the-box interactive dashboards
  • SQL visualization
  • No-code visualization
  • Blend in data from other sources

Percept.AI

Percept.AI has joined the Atlassian family to brings their AI-powered virtual agent technology to Jira Service Management helping enterprises deliver outstanding employee and customer support. This tool can help technology teams to automate tier-1 support interactions, supercharging conversational experiences throughout portal, chat, email, and web channels.

Conversational ticketing in Jira Service Management

On the Atlassian Team ’22 the company reintroduced conversational ticketing with a product called “Assist.” Meet your team where they work to capture requests and manage tickets directly from your conversations in Slack. With this implementation, you’ll be able to:

  • Capture Jira Service Management requests directly in Slack 
  • Bi-directionally send and receive internal comments and public replies between Slack messages and Jira Service Management
  • Edit ticket fields and transition tickets from your Slack conversations

Watch Team’22 on-demand

Click here to watch the On-Demand version

Contact us

Do you have some questions or comments about Team’22? Feel free to contact the Oxalis team to get answers about Team’22.

Insight for Jira Service Management – Webinar [ON-DEMAND]

On September 22nd 2021, Oxalis held a webinar on Atlassian’s asset management tool – Insight for Jira Service Management. Viewers were taken on a deep dive of Insight’s capabilities by our Jira Service Management Expert, Dane Warner. Topics included:

  • [2:52] What is Asset Management?
  • [4:32] Configuration Management
  • [6:49] Introduction of Insight for Jira Service Management
  • [9:05] Asset Management & the Atlassian Ecosystem
  • [13:21] Case study
  • [16:18] Insight Terminology
  • [19:05] Key Features
  • [21:38] Insight Capability Demonstration
  • [48:31] Live Q&A Session

Insight for Jira Service Management

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