Atlassian Government Cloud Is Now GA—Here’s What It Means for Regulated Agencies and Their Industry Partners

At-a-Glance: Atlassian Government Cloud is now generally available, giving U.S. government agencies and regulated organizations secure access to the full power of Atlassian Cloud—including continuous innovation, modern service management, advanced analytics, and stronger governance—within a FedRAMP Moderate–authorized environment. This launch makes it possible for government teams to modernize workflows, streamline collaboration, and retire legacy complexity while maintaining compliance and U.S. data residency. For Oxalis customers, AGC represents a major opportunity to elevate mission delivery through a more connected, secure, and future-ready Atlassian ecosystem.

Atlassian Government Cloud (AGC) is now generally available, bringing government agencies and their industry partners a secure, FedRAMP Moderate–authorized cloud environment explicitly built for the way public sector teams work. But the real story isn’t simply that AGC exists: it’s that agencies can finally access the advanced capabilities, innovation velocity, and modern user experiences that Atlassian Cloud has been delivering to commercial organizations for years.

For Oxalis customers, this is a pivotal moment. Atlassian Government Cloud opens the door to faster collaboration, better service management, richer analytics, stronger security, and a long-term foundation that evolves with mission needs. It’s an opportunity to modernize, simplify, and elevate how work gets done, not just replace an aging deployment model.

A New Era for Government Teams: Modern Capabilities Without Compromise

Historically, agencies had to forgo Atlassian Cloud’s modern features because they were forced to remain on Data Center to meet security and residency requirements. AGC eliminates that.

With Atlassian Government Cloud, agencies can now:

Tap into continuous innovation, no upgrades required

Instead of infrequent, high-effort upgrades, teams receive improvements automatically. New features, security enhancements, analytics updates, and workflow optimizations appear as they’re ready—without downtime or maintenance cycles.

Unlock the power of Atlassian Analytics

For the first time, government organizations can use Atlassian’s built-in analytics engine to visualize performance across Jira, Confluence, and Jira Service Management. Cross-team insights that once required complex integrations or manual reporting are now accessible in minutes.

Improve service delivery with modern Service Management capabilities

Advanced approvals, Assets (CMDB), intelligent routing, forms, reports, and a growing roadmap of incident and problem management features give teams the tools they need to deliver faster, more transparent services.

Benefit from evolving platform-wide enhancements

From standardized governance controls to simplified identity management, AGC helps agencies enforce consistency and security across teams without relying on brittle customizations or outdated plugins.

Build on a cloud architecture designed for government compliance

With U.S.-only data residency, FedRAMP Moderate authorization, elevated security baselines, and Guard Standard included, AGC gives agencies the confidence to operate securely, without sacrificing functionality.

This is the moment government teams can finally modernize with confidence.on.

Explore what Atlassian Government Cloud can unlock for your agency.
See how modern workflows, analytics, and service capabilities transform mission delivery.

A Platform That Will Keep Advancing, With a Clear Roadmap Ahead

While AGC launches with Jira, Confluence, JSM, and Atlassian Analytics, its roadmap is already well defined. Agencies can expect:

Sandboxes (2025)
Backup & restore (2026)
Guard Premium data classification (2026)
Expanding integrations and app options
New incident, problem, and change management capabilities
Progress toward feature parity with commercial cloud

Government Cloud is not static; it’s evolving, accelerating, and growing alongside agency needs.

This Isn’t About Migration; It’s About Modernization

While Data Center’s 2029 end-of-life is part of the larger context, it should not drive the strategy. The most forward-thinking agencies aren’t moving because they must. They’re moving because Government Cloud enables them to work smarter, faster, and more securely.

Atlassian Government Cloud gives agencies:

A modern, intuitive experience for users
A reduction in technical debt and plugin sprawl
Clearer governance and standardization
Better service delivery for internal and external stakeholders
A more defensible security posture
A foundation that is actively improving

This is a shift toward capability, not away from constraint.

Find out which Cloud capabilities your teams can leverage today.
We’ll help you identify high-value improvements and quick modernization wins.

A Moment to Rethink Your Atlassian Strategy, Not Just Your Deployment Model

This is more than a hosting decision. It’s a once-in-a-decade opportunity to redesign how teams work.

At Oxalis, we’ve spent years helping government and regulated organizations modernize Atlassian environments—moving away from siloed, heavily customized Data Center deployments and toward streamlined, standardized, secure cloud operations.

AGC’s general availability gives agencies a chance to:

1. Reduce complexity and legacy technical debt

Most Data Center instances have accumulated years of patching, plugins, and customizations. Migration forces clarity—what’s essential, what’s redundant, and what can be simplified.

2. Strengthen security postures through modern controls

Features like organization audit logs, API token controls, change risk assessment, and Guard features provide a more defensible security architecture than legacy on-prem systems.

3. Improve resilience and continuity

U.S. residency, built-in compliance, continuous updates, and consolidated administration remove many of the operational risks inherent in self-managed systems.

4. Modernize service management and collaboration workflows

New capabilities—like JSM approvals, Assets, post-incident reviews, Confluence analytics, dashboard templates, and more—give teams up-to-date functionality without long upgrade cycles or maintenance burdens.

5. Align with government modernization mandates

Cloud adoption is becoming non-optional across federal and SLED organizations. Atlassian Government Cloud creates a compliant path that meets those mandates and prepares agencies for a cloud-first environment.

Modernize with confidence in a FedRAMP-authorized environment.
Let’s review your architecture and map Cloud capabilities to your mission needs.

Where Oxalis Adds Value: Turning Cloud Potential Into Real Mission Outcomes

Choosing Atlassian Government Cloud is one decision. Making it successful is another.

Oxalis brings deep expertise in:

Strategic modernization planning

We assess your current environment, identify opportunities, and create a blueprint to streamline workflows, not just migrate them.

Application and integration rationalization

We help agencies move away from outdated customizations and rebuild more scalable, modern architecture in Cloud.

Identity and compliance alignment

From SSO and SCIM provisioning to FedRAMP-aligned security controls, we ensure your environment is configured the right way from day one.

Phased, low-risk migration programs

We deliver a structured approach that keeps teams productive and ensures continuity for mission-critical systems.

Post-migration optimization

Once you’re live, we help your teams adopt the new capabilities and get full value from your cloud investment.

Oxalis has guided some of the most complex, highly regulated Atlassian environments through modernization. Atlassian Government Cloud extends those possibilities even further, and we’re ready to help agencies take advantage of what’s now possible.

Reduce complexity and unlock modern features with a clear path to AGC.
Oxalis will guide you through smart rationalization, cleanup, and redesign.

The Bottom Line

AGC’s general availability marks the beginning of a new era for public sector collaboration, service management, and digital operations. Agencies finally have access to the capabilities that will define the future of Atlassian, delivered securely and compliantly, with a roadmap built for government.

Atlassian Government Cloud creates an opportunity to modernize, simplify, secure, and scale how work gets done.

Oxalis is here to help you make the most of it.

Modern work for government starts here.
Reach out to Oxalis for a strategic Cloud readiness assessment tailored to your environment.

Atlassian Team ’25 Europe: What the Next Era of AI-Powered Cloud Means for Regulated Industries

At-a-Glance: What the announcements from Atlassian Team ’25 Europe Mean for Regulated Industries

Atlassian Team ’25 Europe introduced a significant leap forward in secure, AI-powered cloud collaboration. From the expansion of Rovo—Atlassian’s enterprise AI layer—to new Software and Service Collections and government-grade cloud deployment models, Atlassian is redefining how regulated organizations modernize safely.

For public sector, defense, healthcare, and other compliance-driven industries, these updates mean faster cloud migration, deeper data governance, and AI capabilities built with control and transparency in mind. Oxalis helps customers navigate this evolution—architecting secure Atlassian environments, designing compliant AI workflows, and ensuring that innovation and regulation move forward together.

When Atlassian’s Team ’25 Europe opened in Barcelona this week, one message was loud and clear: AI is no longer an experiment. It’s the foundation of teamwork for the decade ahead.

From the expansion of Atlassian’s AI layer, Rovo, to the launch of new AI-native product Collections and secure cloud deployment models, this year’s announcements set the stage for organizations to modernize how they work, safely, intelligently, and at scale.

For customers in highly regulated industries, these innovations aren’t just exciting; they’re transformational. Atlassian is investing heavily in the features, governance, and compliance controls that regulated teams have been waiting for. And Oxalis is ready to help you turn these capabilities into measurable impact.

1. Cloud Isn’t Optional; Migration Is Inevitable

Atlassian officially unveiled Atlassian Ascend, a comprehensive migration program designed to make cloud transitions faster, safer, and more predictable. Ascend includes new migration tools, partner incentives, and “FastShift” automation to reduce friction and de-risk every stage of the move.

They also announced a series of enterprise-grade deployment models, including:

Government Cloud – FedRAMP-compliant offerings for U.S. public sector customers.
Isolated Cloud – Dedicated, single-tenant infrastructure for organizations with strict data separation needs (coming soon).
Units – Logical partitions within Cloud organizations to isolate data, permissions, and policies per business unit or domain.

Meanwhile, Atlassian confirmed the long-anticipated Data Center sunset over the next few years, signaling that now is the time to plan your move.

Why it matters

For regulated organizations, moving to the cloud has often meant balancing modernization against security, sovereignty, and compliance. With Atlassian’s expanded options, that balance is finally attainable. Teams can migrate confidently—choosing the right mix of performance, residency, and control—without sacrificing compliance posture.

How Oxalis helps

Oxalis has guided some of the most complex migrations in government, healthcare, and defense. We:

Architect secure cloud environments that meet regulatory frameworks like FedRAMP, CMMC, HIPAA, and DFARS.
Design data-segmented structures using Units to protect sensitive programs and isolate risk.
Pilot and validate Isolated Cloud and hybrid deployments to ensure security and compliance from day one.

2. Rovo Everywhere: AI That Knows, Connects, and Governs

Rovo—Atlassian’s AI backbone—took center stage at Team ’25. It’s now embedded across every Atlassian surface: search, chat, automation, and agent workflows.

What’s new in Rovo

Rovo Search will soon become the default in Jira, bringing unified results across Atlassian tools and connected apps.
Rovo Chat adds memory, real-time collaboration, and “Skills” — over 100 modular capabilities built by Atlassian, partners, and customers.
Rovo Studio enables teams to create secure, production-ready AI agents and Forge apps directly inside Atlassian, in plain English.
Enhanced Governance includes usage dashboards, granular permissions, audit logs, and Atlassian-hosted LLMs — ensuring data stays within controlled boundaries.

Why it matters

For regulated customers, AI adoption has been slowed by one question: “Can we trust it?”
Rovo answers that with transparency, control, and compliance built in. It’s AI designed for enterprise governance, not as a separate experiment, but as a core part of the system of work.

How Oxalis helps

We specialize in bringing AI to regulated environments responsibly. With Rovo, that means:

Defining clear AI usage and data indexing policies for compliance.
Building custom Rovo agents that automate audits, change approvals, and workflow traceability.
Integrating Rovo into secure enclaves, ensuring that sensitive information never crosses defined boundaries.
Providing continuous monitoring and adoption support to keep AI use aligned with policy.

3. Collections: AI-Native Suites for Every Domain

Atlassian expanded its “Collections” model—domain-focused bundles that unify apps, data, and AI—to now include:

Software Collection: Rovo Dev, DX, Bitbucket Pipelines, Bitbucket SCM, and Compass for the entire software development lifecycle.
Service Collection: Jira Service Management, Customer Service Management, Assets, and Rovo for unified service and operations.
Teamwork Collection: Jira, Confluence, Loom, Rovo, and Guard Standard for collaboration and communication.
Strategy Collection: Focus, Talent, and Align for enterprise planning and portfolio alignment.

Why it matters

For regulated teams, Collections close the gaps between domains. Software, service, strategy, and collaboration are no longer siloed — and that’s a major compliance win.
Unified data and governance across Collections mean traceability from incident to resolution, better auditability, and fewer blind spots across the enterprise.

How Oxalis helps

Oxalis helps organizations:

Implement cross-collection workflows that maintain visibility and control end-to-end.
Create AI agents that bridge domains (e.g., automatically linking a vulnerability report to a service ticket and audit trail).
Quantify value through compliance KPIs: fewer manual handoffs, faster incident resolution, and reduced audit prep time.

4. Enterprise-Grade Scale and Governance

Atlassian also announced new scale and compliance enhancements across its Cloud Platform:

Scale: Jira now supports 100K users; Confluence will support 250K, JSM 50K.
Multiple Sandboxes: Safer change management environments for configuration and testing.
Backup & Restore: Enhanced business continuity and audit-ready data control.
Expanded Data Residency: Coverage now includes Rovo, Analytics, and Focus.
Platformization: Assets, Projects, and Units become platform apps for consistent governance.
Teamwork Graph Externalization: APIs let customers build secure, compliant custom apps on Atlassian’s unified data layer.

Why it matters

Regulated industries need predictability and transparency. These updates strengthen the control surface: sandboxing, restore capability, and data locality — the trifecta of enterprise assurance. They also empower organizations to innovate safely, building their own secure integrations on top of Atlassian’s trusted data foundation.

How Oxalis helps

Oxalis partners with enterprise clients to:

Architect governance-first Atlassian environments using sandbox segmentation and automated rollback.
Map data residency requirements to architecture design.
Build custom analytics and oversight tools on the Teamwork Graph, surfacing compliance intelligence and operational insights in real time.

5. A Practical Roadmap for Regulated Teams

Here’s how organizations can act on the Team ’25 Europe momentum right now:

Assess your current state and risk profile
Identify workloads, data types, and compliance standards that will be affected by migration or AI adoption.
Plan your migration proactively
Leverage Ascend resources and Oxalis guidance to define sequencing, risk mitigation, and post-migration validation.
Establish AI governance early
Define what data can be indexed, who can deploy agents, and how activity will be logged and audited.
Pilot Rovo and Collections strategically
Start small — one department, one workflow — measure results, and expand from there.
Monitor, refine, and report
Use Atlassian’s new usage dashboards and Oxalis’s reporting frameworks to measure adoption, compliance, and ROI.

Why Oxalis Is Your Partner for What Comes Next

At Oxalis, we live at the intersection of compliance and collaboration. We’ve implemented Atlassian solutions for defense contractors, shipyards, healthcare systems, and state agencies—each with complex data governance and security requirements.

Now, as Atlassian redefines the system of work with AI and Cloud, we’re helping our customers take the next step — responsibly, confidently, and with measurable business value.

We combine:

Deep Atlassian expertise across Cloud, Service Management, and Enterprise Strategy & Planning.
Compliance fluency across CMMC, HIPAA, DFARS, FedRAMP, and more.
Proven frameworks for migration, AI governance, and secure collaboration.
Practical experience implementing real-world solutions for teams that cannot afford risk.

Our goal is simple: help regulated organizations modernize securely and unlock the same AI-driven productivity as their commercial counterparts, without compromise.

Final Thoughts

Team ’25 Europe wasn’t just another product launch. It was a signal of where teamwork—and compliance-ready innovation—is heading.

AI is no longer a bolt-on feature. Cloud is no longer optional. Governance is no longer a constraint; it’s a differentiator.

Atlassian is building for that reality, and Oxalis is here to help you get there — safely, intelligently, and ahead of the curve.

Interested in understanding how Team ’25 updates affect your organization?
Schedule a strategy session with Oxalis to assess your migration roadmap, AI readiness, and compliance posture.

The Next Generation of OSRS: Advancing Shipyard Performance

Executive Summary: Atlassian Data Center will retire in 2029, but Oxalis has already prepared the path forward. With proven expertise in regulated industries, we ensure continuity today while guiding customers toward secure, compliant, and future-ready cloud platforms. From Atlassian Government and Isolated Cloud to tailored alternatives, Oxalis delivers stability now and innovation for tomorrow.

Home » blog

At Oxalis, we believe the most effective technology isn’t just about keeping up—it’s about staying ahead. That’s why we continue to evolve the Oxalis Ship Repair System (OSRS) to meet the needs of the modern shipyard, whether serving the U.S. Navy or supporting commercial customers.

Building the Next Generation of OSRS

The next chapter of OSRS will build on that strength, unlocking new opportunities for efficiency, integration, and smarter decision-making.

We’ve been working on our roadmap for the product, and the next generation of OSRS is already underway. Our goal is simple: continue to support the best-in-class functionality that enables ship repair organizations nationwide, while building a future platform capable of expansion and advanced AI capability.

OSRS has become the most trusted ship repair management system because it was designed around the real needs of shipyards. From streamlining operations to ensuring compliance with the Navy’s strictest requirements, OSRS has delivered value where it matters most. The next chapter of OSRS will build on that strength, unlocking new opportunities for efficiency, integration, and smarter decision-making.

Anticipating What’s Ahead

Oxalis has leveraged Jira Service Management (JSM) Data Center as part of the OSRS platform. It has served us well as both a flexible workflow management system and a compliant solution. Atlassian will be retiring the Data Center product line by March 2029 in favor of future-state cloud platforms, including ITAR- and DoD-compliant infrastructure.

While noteworthy, this announcement is not new for us—we’ve anticipated it, and it’s already accounted for in our plans. Our roadmap ensures OSRS remains fully supported, secure, and future-ready, no matter what.

Why This Matters for Shipyards

The future of OSRS is about more than technology—it’s about outcomes for shipyards. By re-platforming and expanding capabilities, we’re making sure shipyards can:

Work more efficiently, reducing cycle times and controlling costs.
Stay compliant, even as Navy and commercial requirements evolve.
Operate with confidence, knowing their systems are secure, supported, and designed for the future.
Leverage new technologies, including AI, to deliver smarter insights and performance gains.

Looking Ahead

We’re excited about where OSRS is going—and about the opportunities it will unlock for shipyards across Navy and commercial sectors alike.

If you’d like to learn more, our team will be at the Fleet Maintenance & Modernization Symposium (FMMS) in San Diego, September 23–25. We’d love to connect with you there, answer your questions, and share more about the future of OSRS.

Key Takeaways for OSRS Customers

Next generation underway. OSRS development is progressing to support current functionality while adding new expansion and AI capabilities.
Continuity assured. Your OSRS environment will remain stable and supported throughout the transition.
Proactive roadmap. Atlassian’s Data Center EOL in 2029 was anticipated and already factored into Oxalis’s plans.
Tailored for shipyards. OSRS continues to serve the unique needs of Navy and commercial ship repair organizations.
Future-ready. The new platform will deliver enhanced performance, integrations, and smarter insights to drive better business outcomes.
Meet us at FMMS. Join us in San Diego, September 23–25, to learn more about what’s ahead for OSRS.

Talk to our maritime experts today to explore how OSRS can strengthen your operations now and prepare you for what’s next.

Your Guide to Atlassian’s Data Center End of Life: Stable Today, Stronger Tomorrow

At-a-Glance: Data Center End of Life

Atlassian has announced the Data Center End of Life for March 28, 2029, marking a major shift toward cloud-first, AI-enabled teamwork. For organizations in highly regulated industries, this transition underscores the need for secure, compliant, and strategic planning.

Oxalis is already ahead of the curve—helping customers design migration roadmaps, re-platform critical systems, and adopt future-ready solutions like Atlassian Government Cloud, Isolated Cloud, and Enterprise Cloud. Our mission remains clear: to keep your operations secure, compliant, and mission-ready as the Atlassian ecosystem evolves.

Yesterday, Atlassian announced that their Data Center products will reach end of life on March 28, 2029. While any change of this scale can feel significant, I want to take a moment to share what this means for our customers, and how Oxalis is already preparing to make sure your teams remain secure, compliant, and mission-ready.

What This Change Means

Atlassian’s decision reflects a broader industry trend: the move to cloud as the most scalable, secure, and future-proof environment for enterprise technology. Atlassian has invested heavily in its Cloud platform to meet the needs of complex, highly regulated organizations. This includes advanced compliance certifications, improved performance, and deployment options designed specifically for the public sector, defense contractors, and other regulated industries.

For customers currently running Atlassian Data Center, nothing changes today. Your systems remain stable and supported, and you have ample time to plan for what’s next.

Ready to start planning? Contact Oxalis to discuss your organization’s roadmap and ensure your migration strategy aligns with Atlassian’s evolving Cloud capabilities.

How Oxalis Is Responding

At Oxalis, we anticipated this shift. Over the past year, we have been building roadmaps, re-platforming strategies, and alternative solutions to ensure our customers are fully supported well before Data Center reaches end of life.

Here’s what you can expect from us:

No disruption today. Your current systems will continue to operate securely and reliably.
A clear migration path. We’ll provide step-by-step guidance, tailored planning, and training to make any transition seamless.
Future-ready platforms. We’re actively re-platforming solutions like the Oxalis Ship Repair System (OSRS) and building continuity plans for every customer environment.

Not sure where to begin? Schedule a complimentary migration readiness assessment with our team to understand your best options.

Cloud Options for Regulated Industries

For many organizations, the natural next step will be Atlassian Cloud. The good news is that Atlassian has developed options designed with your compliance and security requirements in mind:

Atlassian Government Cloud – FedRAMP Moderate-authorized, supporting Controlled Unclassified Information (CUI) today, with a roadmap toward IL5 to meet Department of Defense requirements.
Atlassian Isolated Cloud – A fully isolated environment for customers with stringent data residency, security, or sovereignty needs.
Atlassian Enterprise Cloud – Built for scale, with advanced admin controls, data management features, and the resilience required by global enterprises.

Each of these platforms is designed to deliver the flexibility, scalability, and compliance our customers expect—while unlocking new capabilities around AI, automation, and integration.

Explore your Cloud options with Oxalis. Our experts can help you evaluate which deployment model best supports your mission, compliance, and performance goals.

Key Takeaways

Atlassian Data Center will reach end of life on March 28, 2029. Nothing changes today; your systems remain stable and supported.
Oxalis is prepared. We’ve been planning re-platforming strategies and cloud migration roadmaps for over a year.
No disruption to your operations. You’ll have a clear, guided migration path with training and dedicated support.
Future-ready options. Atlassian offers secure cloud environments tailored for regulated industries:
- Government Cloud – FedRAMP Moderate, IL5 on the roadmap.
- Isolated Cloud – Fully isolated environments for strict security needs.
- Enterprise Cloud – Advanced controls, scale, and resiliency for global enterprises.
Our commitment: We will keep your systems secure, compliant, and mission-ready, now and in the future.

Don’t wait to start your transition plan. The sooner your roadmap is in place, the more seamless and cost-effective your migration will be. Talk to our Atlassian experts today.

Our Commitment to You

Change is never without challenges, but this is not cause for alarm. Atlassian’s three-plus-year transition window provides ample time to plan, and Oxalis is already out in front. We will continue to deliver secure, compliant, and future-ready solutions while ensuring that every customer we serve has a smooth and successful path forward.

We’ll be providing regular updates, resources, and opportunities to engage with our team as Atlassian’s timelines evolve. In the meantime, if you have specific questions or would like to discuss what this means for your organization, please don’t hesitate to reach out.

At Oxalis, our mission is to help complex, highly regulated organizations succeed with technology that works. This announcement doesn’t change that—it only strengthens our resolve.

Let’s plan your path forward. Contact Oxalis to ensure your systems remain secure, compliant, and mission-ready—long after Data Center’s end of life.

How to Modernize ITSM for SLED Agencies—and Why Jira Service Management Is the Solution

EXECUTIVE SUMMARY: State, local, and education (SLED) agencies are under pressure to deliver faster, more reliable services while meeting strict compliance and security requirements. Legacy ITSM platforms can’t keep pace, draining budgets, slowing response times, and creating unnecessary risk. Today, the need to modernize ITSM for SLED agencies has never been more urgent. Atlassian’s Jira Service Management (JSM) offers a modern, secure, and cost-effective alternative that empowers agencies to streamline workflows, improve collaboration, and future-proof IT operations. This blog explores why migrating to JSM is more than an upgrade—it’s a strategic move toward better service delivery, operational resilience, and long-term value.

Home » blog

A Higher Bar for Public Sector Service

Across the public sector, the expectations for service speed, security, and quality have never been higher. State, local, and education (SLED) agencies are under pressure to match the seamless, efficient experiences of the private sector while operating within tight constraints. Yet many remain tethered to legacy IT service management systems; tools that once served well but now lack the security, flexibility, and integration power required to modernize ITSM for SLED agencies aiming for high-performing service delivery.

The Cost of Standing Still in ITSM Modernization

Legacy ITSM solutions aren’t just outdated technology—they’re a drag on mission performance. Agencies still relying on them face:

Cybersecurity vulnerabilities that put sensitive public sector data at risk
High operational costs that strain already limited budgets
Integration challenges that create silos and slow service delivery
Poor user experiences that frustrate employees and hinder adoption
Limited scalability that makes it difficult to meet growing or changing demands

The result? Slower response times, diminished public trust, and missed opportunities to innovate.

Why Jira Service Management Works for SLED Agencies

Atlassian’s Jira Service Management is purpose-built to help SLED agencies modernize with minimal disruption and maximum value. To effectively modernize ITSM for SLED agencies, as a secure, cloud-based ITSM platform, JSM enables:

Streamlined service delivery through intuitive portals for staff, students, and citizens
Cross-team collaboration that breaks down silos between IT, operations, and service units
Configurable workflows that adapt to agency processes rather than forcing rigid templates
Compliance-ready architecture that meets public sector security and regulatory requirements
Proven ROI: Forrester research shows a 277% return over three years, with payback in under six months

Real-World Proof: University of Minnesota’s ITSM Optimization

The Research Data Assistance Center (ResDAC) at the University of Minnesota supports researchers nationwide in accessing CMS data — a mission that depends on reliable IT service delivery. But inefficiencies in their Jira Service Management (JSM) configuration were creating bottlenecks: turnaround times lagged, SLA thresholds from CMS weren’t consistently met, and staff lacked structured tools for workload prioritization.

Oxalis partnered with ResDAC to reimagine their JSM and Confluence environment through a multi-phased optimization program:

Discovery & Assessment – Identified inefficiencies and defined requirements through stakeholder workshops.
Workflow & SLA Optimization – Configured SLAs and streamlined request handling to improve turnaround times.
Reporting Enhancements – Built new reporting capabilities for visibility and accountability.
Training & Go-Live – Provided hands-on staff training to ensure adoption and confidence.
Continuous Optimization – Ongoing support and improvements for long-term success.

The results were measurable and transformative:

51% reduction in Time to Submission
42% reduction in Time to Resolution
26% increase in SLA adherence, achieving 91%+ compliance

By modernizing JSM, ResDAC enhanced workflow efficiency, improved SLA performance, and strengthened its ability to support researchers at scale — a model for how SLED organizations can unlock more value with modern ITSM.

Why Now Is the Right Time

Every day on a legacy ITSM platform increases risk, costs, and inefficiency. By transitioning to Jira Service Management now, agencies can:

Reduce security vulnerabilities and ensure compliance
Improve operational efficiency and service speed
Enhance citizen, student, and employee satisfaction
Prepare for future demands with scalable, adaptable infrastructure

Take the First Step Toward ITSM Modernization

Oxalis, an Atlassian Platinum Solution Partner, specializes in helping SLED organizations plan and execute smooth, low-risk migrations to Jira Service Management. Whether you need a phased rollout, tailored training programs, or custom workflows to meet compliance needs, we’ll help you modernize ITSM for SLED agencies with confidence.

Download our white paper A Guide to Jira Service Management for Government Agencies to explore the full case for modernization, and start building a stronger, more resilient ITSM environment today.

Public Sector Compliance Meets Operational Agility with IFS

In the public sector, compliance isn’t optional, but it doesn’t have to come at the cost of agility. Federal, state, and local agencies face tight budgets, critical infrastructure demands, and constant oversight, yet traditional systems built for accountability have often slowed progress instead of enabling it. IFS changes that equation by pairing strict governance with flexible, responsive execution, empowering teams to innovate while maintaining full compliance. At Oxalis, we help agencies adopt IFS to modernize operations, meet regulations with confidence, and adapt seamlessly to mission demands.

Home » blog

The Compliance Challenge, Rewritten

Public sector organizations are governed by frameworks like:

Federal Acquisition Regulation (FAR)
Defense Federal Acquisition Regulation Supplement (DFARS)
NIST and FedRAMP security standards
GAAP, OMB A-123, FISMA, and more

Add in internal policy layers, union agreements, and reporting obligations to multiple oversight bodies, and compliance quickly becomes a full-time job. Many agencies rely on legacy systems, spreadsheets, or point solutions to manage requirements—but these tools were never designed to evolve alongside changing regulations or support cross-functional agility.

The result? Rigid processes, data silos, manual workarounds, and rising risk.

IFS: Designed for Control, Built for Change

IFS is built from the ground up to support organizations that are both highly regulated and operationally complex—like defense contractors, transportation departments, shipyards, utilities, and government agencies.

It offers:

Configurable workflows and approval chains aligned to your policies
Audit trails on every action, asset, and transaction
Role-based access and permissions, down to the field level
Real-time reporting and dashboards that simplify inspections and reviews
Secure cloud options, including FedRAMP-ready deployments via trusted partners

But what sets IFS apart isn’t just its compliance muscle—it’s how it enables agility at the operational edge.

Real Agility, Without Losing Control

Where legacy ERPs force you to choose between staying compliant and staying responsive, IFS gives you both.

1. Adaptable Processes, Not Hard-Coded Workflows

With IFS, agencies can update workflows as mandates or priorities evolve—without costly re-engineering. Whether you need to incorporate a new inspection process, revise procurement approval steps, or track a new asset class, IFS makes it possible in weeks, not months.

This means your platform can evolve as your mission does—without sacrificing structure or traceability.

2. Real-Time Visibility for Better Decisions

IFS breaks down operational silos and provides decision-makers with actionable insights. From project performance and asset health to labor availability and compliance status, dashboards and reports are updated in real time, and accessible by the right people, at the right time.

No more chasing status updates or waiting for end-of-quarter reports. With IFS, you manage proactively, not reactively.

3. Faster Response to Change or Crisis

In today’s environment, public sector leaders must be ready to respond—whether it’s a supply chain disruption, a funding reallocation, or a maintenance emergency.

IFS supports scenario planning, cost forecasting, and resource reallocation on the fly. Because it’s modular and cloud-based, agencies can scale, shift, or reprioritize operations quickly—without sacrificing governance.

A Platform Aligned with the Public Trust

The work of public service comes with an additional responsibility: stewardship.

Every dollar spent, every decision made, every asset maintained is accountable to stakeholders, elected officials, and the public itself. That’s why Oxalis and IFS work together to deliver systems that:

Increase transparency and audit readiness
Reduce compliance risk and manual overhead
Support mission continuity in changing environments
Foster accountability, traceability, and trust

Whether you’re overseeing fleet operations, managing a shipyard, modernizing IT infrastructure, or supporting civilian services, IFS ensures your operations are secure, compliant, and future-ready.

How Oxalis Helps

As a strategic systems integrator and public sector specialist, Oxalis brings more than implementation support: we bring operational fluency.

We understand your regulatory landscape, operational tempo, and stakeholder pressures. We help you:

Map compliance needs into IFS configurations
Design workflows that reflect real-world execution
Migrate securely and minimize disruption
Train your workforce for long-term success
Stay aligned to emerging policies and mandates

With Oxalis, your IFS investment becomes a catalyst for operational maturity, not just a software upgrade.

The Bottom Line

Compliance and agility are no longer at odds. With IFS, public sector organizations gain the tools to govern with discipline and operate at speed, and without compromise.

If your agency is being asked to do more with less, under greater scrutiny and tighter deadlines, IFS offers a proven, secure, and scalable foundation. Oxalis helps you unlock its full potential.

Let’s build something resilient, responsive, and ready for what’s next.

Talk to our team today to explore how IFS can support your mission.

BOOK A DISCOVERY CALL

The Executive Guide to IFS Connect 2025: AI, Agility, and Growth

The Smartest Way to Centralize Knowledge and Accelerate Collaboration

EXECUTIVE SUMMARY: Atlassian Confluence Cloud is more than a documentation tool—it’s a modern knowledge workspace built for scale, security, and collaboration. Designed for teams across functions and industries, Confluence centralizes knowledge, promotes transparency, and enables real-time collaboration through deep integrations and smart features like Atlassian Intelligence. Whether you’re leading IT, HR, operations, or digital transformation, Confluence helps your organization eliminate silos, maintain institutional memory, and move work forward with confidence.

Home » blog

In today’s fast-moving, hybrid-first world, organizations need more than a document repository—they need a connected digital workspace where knowledge is created, refined, and shared in real time.

That’s where Atlassian Confluence Cloud stands out.

Confluence is more than a wiki. It’s your organizational memory, your strategic communication hub, and your cross-functional collaboration engine, all in one. Built to scale and designed for clarity, it helps teams stay aligned, informed, and focused, even in the most complex environments.

Beyond Documentation: Confluence as a Dynamic Knowledge Hub

Confluence excels at documentation, but its real power lies in how it connects people to the knowledge they need… when they need it.

Live collaboration replaces static documents. Co-edit, comment, and iterate in real time.
Deep integrations with Jira, Trello, Microsoft Teams, and Slack streamline planning, tracking, and communication.
Custom templates and structured spaces support consistency across teams, departments, and business units.
Powerful, intuitive search helps surface the right content, fast—whether it’s a roadmap, SOP, or executive memo.

With Confluence, knowledge is no longer scattered. It’s centralized, discoverable, and directly embedded into the way teams work.

The Problem: Siloed Teams and Scattered Information

For CIOs, IT leaders, and business executives alike, a major challenge persists: organizational knowledge is fragmented. It lives in chat threads, inboxes, cloud drives, and legacy tools, none of which were built to scale across modern teams.

This fragmentation leads to:

Missed updates
Duplicate work
Slower project delivery
Risk of institutional knowledge loss

Confluence solves this by becoming your single source of truth.

IT teams can manage runbooks, change logs, and SOPs—fully integrated with Jira.
Project managers can document retrospectives, status updates, and decisions—visible to all stakeholders.
Executives can publish strategic communications and company-wide announcements—transparent and verified.
HR and operations can create repeatable onboarding experiences and internal portals—designed to scale.

No more digging. No more asking. Just the knowledge your teams need, right where they work.

Built for Scale. Designed for Confidence.

Whether you’re a 100-person startup or a 50,000-employee public agency, Confluence Cloud is ready to support you.

Granular permissions keep content secure and visible only to the right people.
Enterprise-grade compliance with SOC 2, ISO 27001, and GDPR standards gives IT teams peace of mind.
Content lifecycle management and verified pages ensure that knowledge stays accurate and up to date.
Atlassian Intelligence (AI) helps summarize content, generate action items, and suggest next steps—making knowledge work even smarter.

Why Confluence Deserves a Central Role in Your Stack

The most effective teams don’t just move fast—they move together. Confluence makes that possible by fostering:

Transparency: Shared context across every role and responsibility
Accountability: Version history, comments, and task tracking built in
Continuity: Knowledge that lasts beyond individual people or projects
Velocity: Clear information accelerates decision-making and execution

Confluence isn’t a bolt-on. It’s the foundation of how your organization shares knowledge and works together—with intention.

Ready to Reimagine Your Team Workspace?

If you’re looking to modernize your operations, eliminate knowledge silos, or build a culture of transparency and collaboration, Confluence delivers the structure, scale, and flexibility your teams need.

At Oxalis, we help regulated, complex organizations implement and optimize Confluence for long-term success—from governance and templates to integration and adoption.

Let’s talk about how Confluence can help your teams move faster, align better, and deliver with confidence.

Talk to Our Collaboration Experts

https://oxalis.io/scaling-smart-communication-a-cios-playbook-for-async-video-adoption/

10 Ways Modern ERP Simplifies Compliance (and Saves Your Sanity)

At-a-Glance: Modern ERP systems like IFS Cloud embed compliance into daily operations—from audit trails and role-based access to automated reporting and policy-aligned workflows. This blog highlights 10 ways ERP modernization helps public sector teams reduce risk, prepare for audits, and eliminate the stress of manual oversight. For CIOs and compliance leaders, it’s not just about passing the next audit—it’s about building a system that supports every one after that.

Home » blog

Compliance pressure is real—especially if you’re running on spreadsheets, legacy tools, or crossing your fingers before an audit. If you’ve ever lost sleep wondering if that approval was documented (or if your coworker Carl remembered to upload the inspection report), you’re not alone.

Modern ERP platforms like IFS Cloud take the drama out of compliance. Instead of treating it like an add-on, IFS builds it right into your everyday workflows—so you can stop chasing signatures and start focusing on what actually matters.

Here are 10 ways ERP modernization makes compliance easier, smarter, and (yes) sleep-worthy.

1. Real-Time Audit Trails

Everything’s tracked: approvals, edits, handoffs—complete with time stamps. You don’t have to piece it together later. It’s already there.

No more digital archeology during audit prep.

2. Role-Based Access Control

Only the right people can approve, edit, or access sensitive stuff. Built-in roles mean fewer “oops” moments and cleaner records.

Less micromanaging. More trust.

3. Policy-Aligned Workflows

Need a three-step sign-off for inspections? Done. Want purchasing to always route through finance? Easy. Your workflows, your rules.

Set it once. Let it roll.

4. Compliance Dashboards That Actually Tell You Something

You shouldn’t have to run six reports just to see what’s expiring next month. Dashboards highlight risks before they become headaches.

Red = danger. Green = good. You get the idea.

5. Auto-Generated Paper Trails (Without the Paper)

Whether it’s for grant funding, certifications, or federal audits, IFS gathers the right data and spits out what you need—when you need it.

Modern ERP automates what Carl used to manage manually

Instant receipts for the people who love paperwork.

6. Digital Signatures & Approvals

No chasing people for scribbles. Approvals happen in-system, with logs to prove it.

Carl can’t “forget” this one.

7. Training & Certification Tracking

Know who’s qualified (and who’s not). Get alerts before credentials expire and avoid the awkward “wait, they did what?” conversations.

Because qualified people doing qualified work is the goal.

8. Version Control + Change Tracking

Who changed that form? When? Why? With modern ERP, you’ll know.

Transparency without the witch hunt.

9. Built-In Security + Compliance Frameworks

IFS supports FedRAMP-ready deployments, encrypted data, and strict access controls—so your system stays secure andcompliant.

Peace of mind for your CISO *and* your inspector general.

10. No More “Tribal Knowledge” Dependencies

If your audit plan lives in someone’s head—or worse, a personal folder—you’re one PTO request away from panic. Modern ERP puts process knowledge where it belongs: in the system.

Sleep easy knowing everything’s documented (even Carl’s magic spreadsheet).

Modern ERP Makes Compliance a Feature—Not a Burden

Compliance shouldn’t be scary. With IFS Cloud, it becomes second nature—automated, trackable, and built into how your teams already work.

If your current ERP is making compliance harder than it needs to be, we can help.

SCHEDULE A DISCOVERY SESSION WITH OXALIS

From Burden to Breakthrough: How Cloud ERP Outpaces Legacy Systems

10 Things Modern ERP Does That Legacy Systems Never Could

At-a-Glance: Legacy ERP systems like SAP ECC, R/3, Oracle EBS, and JD Edwards weren’t built for today’s mission-driven, asset-intensive operations. Modern ERP platforms like IFS Cloud deliver what legacy systems can’t: real-time visibility, mobile field service, compliance-first architecture, and rapid time-to-value. This blog explores 10 essential capabilities that distinguish modern ERP from its predecessors, offering public sector leaders a smarter, more resilient path to operational excellence.

Legacy ERP systems were built for a different era—one where back-office processes were relatively static, compliance was manual, and field operations were an afterthought. But in today’s mission-driven, asset-intensive world, organizations need more than just a digital ledger. They need real-time visibility, operational agility, and systems that flex with changing demands.

That’s where modern ERP platforms like IFS Cloud come in.

TALK TO AN EXPERT

The reality is, many public sector and regulated organizations are still running outdated ERP systems—often from vendors like SAP (ECC, R/3, Business Suite) or Oracle (E-Business Suite, JD Edwards, PeopleSoft). These platforms were foundational at the time but weren’t built to support real-time service delivery, field operations, or modern compliance requirements. Today, they struggle under the weight of customizations, expensive upgrades, siloed data, and limited agility.

Here are 10 things modern ERP does—things legacy systems simply weren’t designed for:

1. Connects Assets, People, and Projects in Real Time

IFS Cloud ERP isn’t just about tracking transactions. It links field teams, assets, inventory, and workflows on a single platform—accessible in real time, from anywhere.

Legacy ERP: Built for finance.
Modern ERP: Built for operations.

2. Supports Field Service and Mobile Teams Out of the Box

Mobile crews need data at their fingertips. IFS Cloud includes native Field Service Management (FSM) tools to support dispatch, maintenance, and inspections.

Legacy ERP: Desktop-bound.
Modern ERP: Mobile-enabled.

3. Adapts to New Mandates and Policies—Without Rework

Legacy ERP: Hard-coded and inflexible.
Modern ERP: Built for change.

Feature comparison between legacy ERP and modern ERP like IFS Cloud

4. Delivers Built-In Compliance and Auditability

With configurable workflows, modern ERP lets you respond to funding changes, compliance shifts, or new operational models without starting from scratch.

Need role-based access, real-time logging, or automated audit trails? IFS makes it easy. No bolt-ons. No spreadsheets. No surprises at audit time.

Legacy ERP: Add-ons and afterthoughts.
Modern ERP: Compliance-first.

5. Provides Visibility Across the Entire Asset Lifecycle

From acquisition to retirement, modern ERP helps you track, maintain, and optimize your assets—whether it’s a fleet, facility, or field equipment.

Legacy ERP: Manages assets like inventory.
Modern ERP: Manages assets like investments.

Modern ERP enables full asset lifecycle visibility and planning

6. Improves Planning with Real-Time Operational Data

Modern ERP pulls live data from across your org to support proactive decision-making, from project scheduling to resource allocation.

Legacy ERP: Reports after the fact.
Modern ERP: Informs in the moment.

7. Reduces IT Overhead with Cloud-Native Architecture

With IFS Cloud, you don’t need to manage infrastructure or worry about server maintenance. While IFS does release regular upgrades (typically twice per year), the platform handles the heavy lifting—so you stay current without managing it all in-house.

Legacy ERP: Hardware-heavy and expensive to upgrade.
Modern ERP: Scalable and streamlined.

8. Integrates Seamlessly with Tools You Already Use

Modern ERP doesn’t live in a silo. IFS integrates with Jira, Power BI, legacy finance systems, and more—so you get continuity, not disruption.

Legacy ERP: Custom integrations required.
Modern ERP: Plug-and-play flexibility.

9. Speaks the Language of Your Industry

IFS was designed for asset-intensive, service-driven sectors like defense, manufacturing, shipbuilding, and public infrastructure, not just generic business functions.

Legacy ERP: One-size-fits-none.
Modern ERP: Industry-specific by design.

10. Delivers Measurable ROI Faster

Many IFS customers see value within 6–12 months, from improved uptime and audit readiness to faster procurement cycles and lower total cost of ownership.

Legacy ERP: Long runway, slow payoff.
Modern ERP: Fast track to impact.

Ready to See the Difference?

Modern ERP isn’t just an upgrade—it’s a shift in how your organization operates. Whether you’re supporting a shipyard, managing public infrastructure, or overseeing field services, IFS Cloud helps you deliver with clarity, confidence, and control.

Let’s explore what ERP modernization could look like for your team.