Sr. Solutions Consultant on ITSM & Enterprise Service Management

Location & Work Mode

• Remote — with occasional travel for company and client engagements. Authorization to work in the U.S. required.

About the Role

As a Senior Solutions Consultant at Oxalis, you will play a key role in empowering organizations to streamline operations, drive efficiency, and harness the power of technology. This role is ideal for a strategic thinker with strong analytical skills, a customer-first mindset, and a passion for solving business challenges with technology.

You will work closely with clients to understand their unique needs, design tailored solutions, and implement best practices that drive measurable business value. With a strong foundation in the Atlassian platform and a deep understanding of ITSM, Agile, DevSecOps, and Enterprise Service Management, you will help organizations modernize their systems, optimize processes, and enhance cross-functional collaboration.

What You’ll Do

• Strategic Consulting — advise customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, identifying pain points, crafting future-state processes, and aligning solutions to business goals.
• Solution Architecture — design and implement tailored solutions that integrate seamlessly into customers’ existing environments, ensuring scalability, security, and efficiency.
• Process Improvement & Analysis — assess business workflows, identify gaps, and recommend improvements that enhance productivity and compliance.
• Customer Success & Impact — drive measurable business outcomes, ensuring solutions deliver value beyond implementation.
• Stakeholder Engagement — communicate effectively with executive leaders, technical teams, and end users, translating complex technical concepts into actionable insights.
• Training & Change Management — lead training sessions, develop user adoption strategies, and ensure seamless transitions for new tools and processes.
• Project Execution & Support — engage in the full solution lifecycle, from discovery and requirements gathering through configuration, deployment, and ongoing optimization.
• Collaboration & Growth — partner with sales and account teams to identify opportunities for additional services, expanding the impact of Oxalis’ solutions.

What We’re Looking For

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field — or equivalent experience.
• 5+ years of experience in a customer-facing role, such as consulting, business analysis, or solution architecture.
• Strong analytical and strategic thinking skills, with the ability to solve complex problems.
• Excellent verbal and written communication skills.
• Ability to work effectively in a remote environment and travel occasionally for company and client engagements.
• Authorization to work in the U.S.

Nice to Have

• Hands-on experience with Atlassian products (Jira Software, Jira Service Management, Confluence, Jira Align, Bitbucket, Trello, Compass).
• One or more Atlassian Certified Professional certifications.
• Familiarity with Agile methodologies (Scrum, Kanban, SAFe, DevOps, ITSM) and certifications from Scrum Alliance, SAFe, or ITIL.
• Strong project management skills, including planning, estimation, risk management, and stakeholder communications (PMP certification is a plus).
• Proficiency in data analysis and automation, using tools such as Excel or scripting languages.
• Ability to work effectively in cross-functional, diverse teams and foster strong client relationships.

Why This Role Matters

• A dynamic, high-impact role working on meaningful projects with top-tier clients in highly regulated industries.
• Opportunities for professional growth, including certifications, training, and exposure to cutting-edge technologies.
• A supportive, remote-friendly work environment with a strong culture of collaboration and innovation.
• The chance to shape the future of highly regulated industries through transformative technology solutions.