The Cherwell Sunset: Your Guide to a Brighter ITSM Dawn

For businesses that have relied on Cherwell for years, the EOL news can be unsettling. The thought of migrating to a new platform may conjure images of data chaos, productivity dips, and frustrated users. But fear not! This “Cherwell sunset” doesn’t have to mark the end of efficient service delivery. Instead, it presents a golden opportunity to embrace a brighter ITSM dawn with a future-proof solution.

Enter Jira Service Management (JSM): Your Post-Cherwell Oasis

Jira Service Management, from Atlassian, emerges as a compelling successor to Cherwell. Designed for the modern service desk, JSM offers a robust feature set, intuitive interface, and seamless scalability — all while ensuring a smooth transition for Cherwell veterans.

But how does JSM stack up against Cherwell? What are the key advantages of migrating?

These are just some of the questions we answer in our comprehensive white paper: “A Guide to Jira Service Management for the Cherwell User.” Packed with valuable insights and practical considerations, this guide explores the following:

  • Understanding JSM: This section delves into JSM’s core functionalities, highlighting its similarities to Cherwell. You’ll learn how JSM’s familiar structure, combined with an intuitive interface, minimizes the learning curve for Cherwell users.
  • Beyond Cherwell: JSM’s Advantages: We unveil JSM’s true strengths, showcasing its unmatched capabilities for fostering collaboration, streamlining workflows, and integrating seamlessly with other Atlassian tools. Discover how JSM empowers your organization to break free from the limitations of legacy systems and embrace a truly agile, collaborative ITSM approach.
  • Migration Considerations: We address potential concerns about data migration and user adoption. Learn about proven strategies for minimizing disruption and ensuring your team feels comfortable and empowered in the new JSM environment.
  • The JSM Advantage: Quantifiable Benefits: Facts speak louder than words! This section delves into real-world case studies showcasing successful migrations from Cherwell to JSM. We also summarize the key findings from the Atlassian-commissioned Forrester Total Economic Impact (TEI) report, highlighting the compelling ROI and potential cost savings JSM can bring to your organization.

Why Choose JSM over Other Solutions?

While numerous ITSM platforms exist, JSM stands out for several reasons:

  • Familiar Yet Evolved: JSM’s core functionalities share similarities with Cherwell, ensuring a smooth transition for users. However, JSM goes beyond, offering greater flexibility, customization, and modern integrations, future-proofing your ITSM setup.
  • Built for Collaboration: The modern service desk thrives on seamless collaboration between IT, development, and business teams. JSM fosters a unified environment where everyone can work together efficiently, breaking down silos and accelerating problem resolution.
  • Scalability and Adaptability: Your organization doesn’t operate in a vacuum. JSM’s cloud-based architecture ensures it scales alongside your company’s growth. Whether you’re experiencing rapid expansion or anticipating future growth, JSM adapts to your needs, safeguarding your investment for years to come.

Embrace the Future of ITSM: Download the White Paper Today!

While Cherwell’s EOL may appear daunting, it’s ultimately a catalyst for positive change. By migrating to JSM, you unlock a world of ITSM possibilities:

  • Enhanced Service Delivery: Empower your team to deliver exceptional service faster and more efficiently.
  • Reduced Costs: Streamline processes, automate tasks, and unlock trapped resources, resulting in significant cost savings.
  • Improved User Experience: Cultivate a user-friendly service environment that fosters collaboration and satisfaction for both internal teams and your customers.
Cherwell to Jira Service Management Migration Services

Ready to navigate your post-Cherwell journey with confidence? 

Download your free copy of our white paper: “A Guide to Jira Service Management for the Cherwell User.” Packed with valuable insights and practical considerations, this guide equips you with the knowledge and confidence to make a smooth and successful transition to JSM.

Don’t let the Cherwell sunset dim your ITSM future. Embrace the dawn of a brighter era with JSM!

Navigating Complex Repairs: Vigor Industrial’s Technology Journey

The Challenge

Vigor Industrial, a leading shipyard in the Pacific Northwest, serves both the U.S. Navy and commercial clients. They sought to expand their operations but faced significant hurdles. The aging U.S. Navy fleet demanded increasingly complex and time-consuming repairs, often plagued by supply chain disruptions and unexpected work requirements. This strained Vigor’s outdated paper and email-based management systems, resulting in errors and a lack of essential data for resource planning. These inefficiencies limited their capacity to take on larger contracts. Additionally, the Navy’s budgetary constraints between maintenance and fleet expansion further restricted available repair work.

To overcome these challenges, Vigor partnered with Oxalis. Their goal was a system that would streamline communication with the U.S. Navy and optimize the management of complex ship repair projects.

Oxalis’ Approach

Oxalis invested in understanding Vigor’s unique challenges, processes, and goals. This deep dive ensured our solution aligned with both immediate needs and Vigor’s long-term growth trajectory. By fostering trust and demonstrating expertise, we positioned ourselves as a true partner, not just a technology vendor.

Our iterative development approach delivered rapid value while managing costs for Vigor. Instead of a monolithic solution, we prioritized and tackled pain points incrementally. This resulted in a unified, adaptable system that seamlessly managed CFRs, Checkpoints, WAFs, RCCs, Required Reports, and Specifications.

Recognizing Vigor’s potential for technology adoption, we provided comprehensive documentation and training. This empowered their team, regardless of prior tech experience, to fully leverage the new system’s capabilities.

The Outcome

Oxalis delivered a transformative, scalable technology solution that streamlined Vigor’s operations across all yards and customer segments. This resulted in:

  • Optimized Workflows: Reduced cycle times and administrative overhead, freeing up resources for growth.
  • Proven Success: The early delivery of the complex USS Wayne E. Meyer (DDG 108) project – involving thousands of CFRs, Checkpoints, RCCs, and WAFs – showcased the system’s power.
  • Strengthened Partnership: This success solidified Vigor’s relationship with the US Navy.

Key System Features:

  • Centralized Work Management: Approvals, notifications, and collaboration tools for greater efficiency.
  • Seamless Subcontractor Integration: Dedicated portal for simplified CFR management and communication.
  • Automated Compliance: NMD integration and adherence to NIST 800-171 and DFARS 7012 standards.

Additional Benefits:

  • Effortless Reporting: Automatic PDF generation and email notifications
  • Enhanced Mobility: Potential for bolt-on mobile applications for flexibility
  • Data-Driven Insights: Comprehensive dashboard, SLAs, and process data for informed decision-making and continuous improvement.

The outcome: Vigor gained a powerful competitive edge, enhancing their operations and setting the stage for future expansion.

Services Provided

  • Project Management
  • Product Development
  • Change Management 
  • Training 
  • Transition Management 

Get Started with Oxalis

Looking to achieve similar results to Vigor? Get started with the expert team at Oxalis today.