Solutions Consultant

Full-TimeRemote

Do you see potential where others see complexity? Are you driven by the challenge of designing innovative solutions that revolutionize how businesses operate? Join Oxalis as a Solutions Consultant and make a tangible impact on the future of highly regulated industries.

What You’ll Do:

  • Become an Expert Collaborator: Work closely with clients to understand their unique challenges, leveraging your analytical skills to develop tailored solutions.
  • Embrace a Growth Mindset: Adapt quickly to evolving needs and technologies, continuously expanding your knowledge to deliver cutting-edge solutions.
  • Drive Innovation: Leverage your experience using technology to transform workflows, optimizing processes, and unlocking new efficiencies for our clients.
  • Champion Customer Success: Build strong relationships, prioritize client needs, and ensure our solutions deliver real-world value.

Duties

  • Consult with customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, understanding pain points and improvement opportunities, and providing insights on industry trends
  • Analyze and assess of business processes, systems, and workflows, identify gaps, and contribute to the prioritization of process improvements
  • Assist in the architecture of tailored solutions to unique customer needs, and support system integrations involving complex environments and workflows
  • Strive to exceed customer expectations by delivering valuable solutions and pursuing measurable outcomes
  • Communicate ideas and recommendations effectively, build trust through empathy and active listening, and present to diverse stakeholders
  • Contribute to the development and delivery of high-quality, customer-facing deliverables and presentations, ensuring alignment with the company’s commitment to quality and customer focus
  • Participate in solution lifecycle, from initial scoping to post-implementation support, including workflow design, system configuration, and issue resolution
  • Assist in gathering requirements and interviewing key stakeholders to understand business system requirements
  • Support the configuration and administration of business systems to meet customer needs
  • Assist in application training, communicate effectively with end users, and support change management initiatives and the rollout of new processes and tools
  • Play multifaceted roles in customer engagements, supporting the tasks of analyst, consultant, and trainer
  • Collaborate with account leaders and sales team to identify and develop new business opportunities, and promote company capabilities

Qualifications

  • Bachelor’s degree in computer science, management information systems, business administration, or a related field, or relevant work experience
  • Two years or more work experience in a customer-facing role
  • Good analytical abilities and strategic thinking
  • Good communication skills in written and spoken English
  • Authorization to work in the U.S.
  • Ability to work in a remote environment, and ability to travel to company and customer sites from time to time

Preferred Qualifications

  • Familiarity with Atlassian products, including Jira Software, Jira Services Management, Jira Align, Confluence, Bitbucket, Trello, and Access
  • Experience or understanding of Agile concepts and work in relevant frameworks (e.g., Scrum, Kanban, XP, SAFe, DevOps, ITSM)
  • Knowledge of project management concepts and tools, including planning, estimation, risk and issue management, and stakeholder communications
  • Ability to manipulate and transform data with scripting tools or in business tools such as Excel
  • Willingness to learn and improve continuously
  • Proven ability to deliver high-quality work and delight customers
  • Ability to work collaboratively within diverse teams
  • Commitment to owning your path, your work, and your relationships

To apply: please send a resume to careers@oxalis.io with a short introduction.

If this is the right role for you, please submit your resume to careers@oxalis.io

Get the conversation started!

Feel free to send us a message in the form below. We’re very approachable and would like to talk more about how we can meet your needs: