Senior Solutions Consultant

Are you a strategic problem-solver passionate about driving innovation? As a Senior Solutions Consultant at Oxalis, you’ll be a leader in our mission to empower highly regulated industries. You’ll leverage your deep expertise and analytical prowess to crack complex challenges, design best-in-class solutions, and champion their successful implementation.

What You’ll Do

• Guide the way: Lead client conversations, expertly diagnose their needs, and architect tailored solutions that drive measurable impact.
• Cultivate expertise: Share your knowledge and foster a collaborative environment, ensuring teams are aligned and empowered to deliver.
• Embrace the challenge: Thrive in a fast-paced environment, readily adapting to evolving client needs and technologies.
• Champion client success: Build strong, lasting relationships with clients, prioritizing their needs and ensuring solutions deliver real-world value.

Duties

• Consult with customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, identify pain points and improvement opportunities, provide expert guidance on industry trends, craft future state processes, and align solutions to organizational goals for measurable value
• Analyze and assess business processes, systems, and workflows, identify gaps, prioritize process improvements, and establish clear criteria for customer’s evaluation of various solutions and approaches
• Architect tailored solutions to unique customer needs, design system integrations involving complex environments and workflows, and establish validation criteria for successful implementations and migrations
• Exceed customer expectations by delivering high-value solutions, relentlessly pursuing measurable outcomes, and consistently going above and beyond
• Communicate ideas and recommendations clearly, build trust through empathy and active listening, and present effectively to diverse stakeholders, including executive-level customers
• Develop and deliver high-quality, customer-facing deliverables and presentations, ensuring alignment with the company’s commitment to quality and customer focus
• Engage in full solution lifecycle, from initial scoping to post-implementation support, including workflow design, system configuration, deep product configuration, solution and application troubleshooting, and issue resolution
• Elicit requirements and interview key stakeholders to understand and elaborate business system requirements, ensuring alignment with the organization’s strategic goals
• Configure and administer tailored business systems to meet customer needs, ensuring seamless application integration and alignment with future roadmaps
• Lead and execute application training, communicate effectively with end users, coordinate change management initiatives and the rollout of new processes and tools, ensuring adoption and mastery of key business systems
• Perform multifaceted roles in customer engagements, encompassing analyst, consultant, trainer, and project manager tasks
• Closely collaborate with account leaders and sales team to identify and develop new business opportunities, expand the value delivered to customers, and strategize up-selling additional services while continuously promoting company capabilities

Qualifications

• Bachelor’s degree in computer science, management information systems, business administration, or a related field, or relevant work experience
• Five years or more work experience in customer-facing roles
• Strong analytical abilities and strategic thinking
• Strong communication skills in written and spoken English
• Authorization to work in the U.S
• Ability to work in a remote environment, and ability to travel to company and customer sites from time to time

Preferred Qualifications

• Knowledge of and hands-on experience in Atlassian products, including Jira Software, Jira Services Management, Jira Align, Confluence, Bitbucket, Trello, and Access
• Demonstrable experience in applying Agile concepts and work in relevant frameworks (e.g., Scrum, Kanban, XP, SAFe, DevOps, ITSM)
• Hands-on knowledge of project management concepts and tools, including planning, estimation, risk and issue management, and stakeholder communications
• Proven ability to manipulate and transform data with scripting tools or in business tools, such as Excel
• Willingness to learn and improve continuously
• Proven ability to deliver high-quality work and delight customers
• Excel at working collaboratively within diverse teams
• Commitment to owning your path, your work, and your relationships

To apply: please send a resume to careers@oxalis.io with a short introduction.